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Manager Cruise Line Customer Service Jobs (NOW HIRING)

PrideStaff

Cruise Line Art Associate

New York, NY · On-site

$1K/wk

Join us as a Cruise Line Art Associate and embark on a role that mixes sales, public speaking, and ... Manage the full sales process, from initial conversations to invoicing. * Stay punctual and ...

American Cruise Lines

Cruise Director

Florence, AL

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Alpena, MI · On-site

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Rochester, NY · On-site

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Alton, IL

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Chester, IL

The Cruise Director manages the entertainment, presentations, activities, events and communications ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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How much do manager cruise line customer service jobs pay per year?

As of May 29, 2026, the average yearly pay for manager cruise line customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Cruise Line Customer Service, and why are they important?

To thrive as a Manager Cruise Line Customer Service, you need strong leadership abilities, experience in hospitality or customer service, and usually a relevant degree or professional training. Familiarity with customer relationship management (CRM) systems, reservation platforms, and industry certifications like Certified Guest Service Professional (CGSP) are highly valuable. Excellent communication, conflict resolution, and cultural sensitivity are standout soft skills for this position. These competencies ensure exceptional guest satisfaction, efficient team operations, and the ability to handle diverse passenger needs in a dynamic environment.

What are some common challenges faced by a Manager in Cruise Line Customer Service, and how can they be effectively addressed?

Managers in Cruise Line Customer Service often encounter challenges such as resolving complex guest complaints, maintaining high service standards across a diverse team, and adapting to rapidly changing guest needs during voyages. Successfully addressing these challenges requires strong communication skills, proactive team training, and the ability to remain calm under pressure. Building a culture of continuous feedback, empowering frontline staff, and collaborating closely with other departments—such as housekeeping and food services—are also key strategies for ensuring guest satisfaction and smooth operations.

What are Manager Cruise Line Customer Service roles and responsibilities?

A Manager of Cruise Line Customer Service oversees the customer service department onboard ships or at cruise line offices. Their main responsibilities include supervising customer service staff, resolving passenger complaints, ensuring excellent guest experiences, and implementing company policies. They also train team members, manage service procedures, and handle escalated issues. The role requires strong communication, leadership, and problem-solving skills to maintain high levels of customer satisfaction throughout the cruise experience.

What is the difference between Manager Cruise Line Customer Service vs Cruise Line Guest Services Supervisor?

AspectManager Cruise Line Customer ServiceCruise Line Guest Services Supervisor
CredentialsCustomer service experience, leadership skills, industry knowledgeCustomer service experience, supervisory skills, industry knowledge
Work EnvironmentOversees customer service departments, manages staff, strategic planningSupervises guest services staff, handles onboard guest issues, ensures service quality
Employer & Industry UsageCommonly used in cruise line companies for managerial rolesUsed in cruise lines for supervisory roles directly managing guest services

The main difference is that the Manager Cruise Line Customer Service typically holds a higher-level, strategic role overseeing the entire customer service department, while the Cruise Line Guest Services Supervisor focuses on supervising onboard guest services staff and resolving guest issues directly. Both roles require customer service experience and industry knowledge, but the manager position involves broader responsibilities and leadership duties.

What cities are hiring for Manager Cruise Line Customer Service jobs? Cities with the most Manager Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
What states have the most Manager Cruise Line Customer Service jobs? States with the most job openings for Manager Cruise Line Customer Service jobs include:
Manager Cruise Line Customer Service jobs near you
Cruise Line Art Associate

Cruise Line Art Associate

PrideStaff

New York, NY • On-site

$1K/wk

Contractor

Posted 15 days ago

Job description

Ready to combine your love for art with adventure? Join us as a Cruise Line Art Associate and embark on a role that mixes sales, public speaking, and travel!

As a Cruise LineArt Associate, you'll work with the Gallery Director and Auctioneer to showcase art, engage with guests, and turn their interest into sales. It’s a fast-paced, dynamic role where your enthusiasm, communication, and sales skills will shine.

If you're energetic, ready to work hard, and eager to thrive in sales and public speaking, apply now and set sail on an unforgettable adventure!

Key Responsibilities:

  • Curate and set up art displays, including moving art and pushing trolleys (Art can weigh up to 50 lbs).
  • Engage with guests, educate them about the art program, and create sales leads.
  • Manage the full sales process, from initial conversations to invoicing.
  • Stay punctual and professional, with a focus on making each event memorable.
  • Participate in all required shipboard safety training and drills.
  • Be open to both positive feedback as well as constructive feedback.
  • Continued education of sales process & art knowledge. Training is provided and mandatory.

Qualifications:

  • Must be at least 21 years old.
  • Must speak English fluently (C1 Level English).
  • Public speaking and communication skills.
  • Charismatic, energetic, and people-oriented.
  • Previous sales, cruise, or hospitality experience preferred.
  • Able to handle physical duties like moving art and setting up displays.
  • Strong team player, dedicated, and able to thrive in a highly dynamic, intense environment.

Compensation:

  • Accommodation, meals on board, and travel to/from ship assignments are provided.
  • Entry-level Art Associates receive a base salary plus commissions on net sales, with a minimum guaranteed earnings of $1,000 USD per week. They are also eligible for performance bonuses.

This position is full time on a cruise ship with an assignment lasting three months or more, which includes global travel!

Company Description

PrideStaff is a top-rated staffing partner. Our team is comprised of proven winners, overachievers, cheerleaders, fist-bumpers and high-fivers. We love working together to bring out the very best in every client, associate and internal relationship. As an example of our spirit, we’ve received ClearlyRated’s Best of Staffing® Client and Talent 15-Year Diamond Awards two years in a row in recognition of delivering some of the highest levels in our industry. (Less than 0.1% of all U.S. & Canada-based staffing firms have achieved this level of recognition.)
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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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