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Full Time Cruise Line Customer Service Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

The Dalles, OR · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

New York, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Dover, TN · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Clarksville, TN · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Florence, AL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Wheeling, WV

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Boston, MA

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Muskegon, MI

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Nantucket, MA

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Dover, TN

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Alton, IL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Alton, IL

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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Full Time Cruise Line Customer Service information

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How much do full time cruise line customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for full time cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Cruise Line Customer Service vs Part Time Cruise Line Customer Service?

AspectFull Time Cruise Line Customer ServicePart Time Cruise Line Customer Service
Work HoursTypically 35-40 hours per weekFewer hours, often flexible
CredentialsCustomer service experience, communication skillsSame as full time, often less strict
Work EnvironmentOnboard ships or call centersOnboard ships or remote
Employment TypeFull-time, benefits usually includedPart-time, limited benefits

Full Time Cruise Line Customer Service involves regular, full-week hours with benefits, often on ships or call centers. Part Time roles offer flexible hours with similar responsibilities but fewer benefits. Both roles require strong communication skills and customer service experience, but full-time positions typically demand more commitment and stability.

What cities are hiring for Full Time Cruise Line Customer Service jobs? Cities with the most Full Time Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
Full Time Cruise Line Customer Service jobs near you
Group Specialist

Group Specialist

Norwegian Cruise Line Holdings Ltd

Sunrise, FL • On-site

Full-time

Re-posted 8 hours ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY:
  • Responsible for selling Norwegian Cruise Line reservations directly to consumers by cultivating and maintaining customer relationships.
  • This entails making phone calls with the intent of promoting and selling group reservations, driving direct group and individual reservations and sales ensuring a superior customer service experience..
POSITION RESPONSIBILITIES:
  • Promote sales to direct consumers by initiating calls and acting on leads and/or prospects in order to identify travel needs.
  • Present and explain Norwegian Cruise Line products and make travel recommendations.
  • Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations.
  • Follow up with consumers in order to close sales.
  • Research and resolve general and specific reservation inquiries.
  • This includes general questions, latitude information, related amenities, etc). for group and individual bookings.
  • Build and maintain effective relationships with new and existing consumers.
  • Maintain consumer prospect lists/contact database in order to identify customer's travel trends.
  • Seek opportunities to promote and sell group reservations based on client travel history.
  • Acquire in depth industry and company knowledge in order to articulate product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Contact direct group leads and qualify them based on their group's needs and requests.
  • Make recommendations and secure, allocate, and book group space and forward group contract to direct guest.
  • Maintain a relationship with group leader and individual group guest.
  • Attend and actively participate in daily team meetings or relevant sales trainings in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Perform other job-related functions as assigned..
KNOWLEDGE & EXPERIENCE:
EDUCATION:
  • High School Diploma or equivalent required
  • Bachelor's degree in Marketing, Business Administration or related field of study preferred
EXPERIENCE:
  • Minimum 1 year sales experience required.
  • Cruise sales experience preferred..
KNOWLEDGE & SKILLS:
  • Must have excellent verbal communication skills in order to effectively communicate with direct guests on the telephone and internally
  • Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries
  • Proven record of excellent customer service and retention skills
  • Must be able to multi-task and work efficiently in a high energy sales environment that is goal and/or quota driven
  • Problem solving, research, and resolution skills
  • Negotiation skills and the ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines
  • Adherence to dress code is strictly enforced

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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