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Cruise Line Customer Service Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

The Dalles, OR · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

New York, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Fort Madison, IA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Belfast, ME · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Wheeling, WV

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Boston, MA

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Annapolis, MD

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Dover, TN · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Clarksville, TN · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Florence, AL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Belfast, ME · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Nantucket, MA

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Dover, TN

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Rochester, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Sandy, UT · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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How much do cruise line customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cruise Line Customer Service position, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

What is a Cruise Line Customer Service job?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

Do cruise lines hire remote workers?

Cruise line customer service roles are typically on-site positions that require working aboard ships or at company offices. However, some related customer service jobs in the travel industry may be offered remotely, especially those involving phone or online support, but this is less common in cruise line roles. Candidates should review specific job postings for remote work options and required skills such as communication and computer proficiency.

Is it hard to get a job on a cruise line?

Securing a cruise line customer service position can be competitive, as it often requires relevant experience, good communication skills, and sometimes certifications like STCW. The hiring process typically involves multiple interviews and background checks, and candidates should be prepared for a rigorous selection process. Having language skills and flexibility with schedules can also improve chances of employment.

How much do cruise service workers make?

Cruise line customer service workers typically earn between $1,200 and $2,500 per month, depending on experience, position, and cruise line. They often receive additional benefits such as room and board, and may earn tips from passengers, which can significantly increase overall compensation.

What are the typical daily responsibilities of a Cruise Line Customer Service representative?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What does a front desk person do on a cruise ship?

A front desk person on a cruise ship handles guest check-in and check-out, manages reservations, provides information about ship amenities and excursions, and addresses passenger inquiries and concerns. They often use computer systems to manage guest accounts and may assist with administrative tasks to ensure smooth operations at the guest services area.
More about Cruise Line Customer Service jobs
What cities are hiring for Cruise Line Customer Service jobs? Cities with the most Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
What states have the most Cruise Line Customer Service jobs? States with the most job openings for Cruise Line Customer Service jobs include:
What job categories do people searching Cruise Line Customer Service jobs look for? The top searched job categories for Cruise Line Customer Service jobs are:
Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Sourcing Specialist

Sourcing Specialist

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Re-posted 11 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY:
  • Execute strategic sourcing projects for the assigned category to take advantage of savings opportunities across the Company..
POSITION RESPONSIBILITIES:
  • Work with customer groups to establish specifications for the assigned category.
  • Perform market analysis, benchmark analysis and spend analysis for assigned category projects.
  • Obtain quotes from suppliers and complete a comparative analysis.
  • Assist Managers in developing and executing a assigned sourcing strategy.
  • Assist in the supplier selection and negotiation process.
  • Establish savings tracking methodology, perform savings tracking, and report realized savings on a continual basis.
  • Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions.
  • Assist in placing contracts for strategic purchases and large spot buys when no existing contracts exists.
  • Perform other job-related functions as assigned..
KNOWLEDGE & EXPERIENCE:
EDUCATION:
  • Bachelor's degree in Business or related field of study or any equivalent combination of education and experience
EXPERIENCE:
  • 2-4 years of strategic sourcing experience or procurement consulting experience..
KNOWLEDGE & SKILLS:
  • Demonstrated success of leading project teams to achieving quantifiable savings by applying sourcing methods
  • Highly self-motivated with the ability to drive change in a global decentralized organization with minimal supervision
  • Strong project management skills and results oriented
  • Excellent interpersonal skills and oral and written communication skills
  • Demonstrated success in gathering data, conducting analyses, and generating high quality outputs
  • Strong negotiation management experience
  • Knowledge of eProcurement and eCatalog management systems is a plus
  • First hand working knowledge of strategic sourcing methodology is essential
  • Technical knowledge and expertise in certain commodity areas is a plus
  • Proficiency in Microsoft suite (Word, Excel, and PowerPoint), Ariba Sourcing, eRFX and eAuction experience preferred
  • Analytical, influencing, facilitating, teambuilding, strategic thinking, and process-driven skills

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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