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Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

Intelligence Mgr

Miami, FL · On-site

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

$64K - $85K/yr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

Sr Accountant

Miami, FL · On-site

$70K - $88K/yr

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

Strategic Projects Sr Analyst

Miami, FL · On-site

$84K - $111K/yr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

BI Acctg Developer

Miami, FL · On-site

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

Financial Analyst II

Miami, FL · On-site

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

$63K - $78K/yr

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

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Cruise Line Customer Service information

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How much do cruise line customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a cruise line customer service?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

What are the typical daily responsibilities of a cruise line customer service?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What are the key skills and qualifications needed to thrive in cruise line customer service, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

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Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Cruise Line Technician Assistant 2024

Delavan, WI • On-site

Gage Marine Corporation
11 - 50 employees
Learn more about Gage Marine Corporationexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Gage Marine rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description

Gage Marine in Delavan, WI is looking to hire a full-time Technician Assistant for our Lake Geneva Cruise Line fleet to join our team. Do you want to work for a family-oriented company that will value your contributions? If so, please read on!


This repair and maintenance position earns a competitive wage of $20 - $25 per hour, depending on experience. We provide fantastic benefits, including medical, dental, vision, life insurance, a 401(k), paid vacation and personal time, employee discounts, and opportunities for continued job training. If this sounds like the right mechanical opportunity for you, apply today!


JOB DESCRIPTION

The Cruise Line Technician Assistant must be mechanically inclined, and able to follow technical and routine directions. This individual works directly with our boat technicians who are responsible for maintaining and repairing our Cruise Line Boat Fleet. Our historical fleet requires a team capable of maintaining the many and varied systems on each boat. Having the capacity to host a sit down dinner party for almost 100 people the systems on our boats include generators, kitchens (galleys), restrooms( heads), full bars, air conditioning and heat. Off season work involves equipment upgrades, extensive work on the propulsions systems with CAT diesel engines, transmissions and propeller systems. Basic knowledge of 12 volt DC and 110 volt AC a plus but not necessary.


Daily tasks may be varied, but would generally include:

  • Assist our current staff of technicians in final check over and running of engines
  • Checking for proper oil levels
  • General maintenance of fleet
  • Emergency repairs


Additional on-site training offered to new hires for the successful day-to-day execution of this position. The opportunity of additional training available to the right candidate.


QUALIFICATIONS

  • High school diploma or equivalent
  • Mechanical and technical skills
  • Possession of basic mechanical hand tools required
  • Valid driver's license
  • Good health and physical mobility
  • Ability to lift 50 lbs
  • Ability to pass a pre-employment background check and drug screen


ADDITIONAL BENEFITS

  • Relocation assistance available to the right applicant
  • Temporary company employee housing available to the right applicant
  • Replacement batteries for technician owned cordless tools


Can you represent our company professionally? Are you organized? Do you have a positive attitude and good computer skills? Are you a self-motivated team player? Do you have excellent communication skills, both written and verbal? If yes, you might just be perfect for this mechanical repair position!


WORK SCHEDULE

This full-time repair and maintenance position typically works 40-50 hours per week consisting of a variety of shifts, including weekdays, weekends during the spring, summer and fall, and summer holidays.


ABOUT GAGE MARINE

Gage Marine represents a family of tradition and nautical business interests in lakeside dining, cruise boat excursions, retail boat sales, valet, service, boat club, pier service, storage, and recreation throughout Southern Wisconsin and the Great Lakes area.


With a passion for fun and a commitment to excellence, we serve our customers, colleagues, and our community. We would not be able to provide this level of service without our hardworking team. Although we work hard together, we also know how to have fun! Our team actually enjoys coming to work each day. In addition to a great work environment, we also offer competitive compensation and benefits. If this sounds like the right fit for you, join our family!


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this mechanical maintenance job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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