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Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

Intelligence Mgr

Miami, FL · On-site

$70 - $90/hr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

American Cruise Lines

Cruise Director

Boston, MA · On-site

$70 - $120/hr

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

Norwegian Cruise Line

Manager Finance

Miami, FL · On-site

$70 - $90/hr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

Senior Financial Analyst

Miami, FL · On-site

$80 - $100/hr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

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Cruise Line Customer Service information

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How much do cruise line customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a cruise line customer service?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

What are the typical daily responsibilities of a cruise line customer service?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What are the key skills and qualifications needed to thrive in cruise line customer service, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

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What are the most commonly searched types of Cruise Line Customer Service jobs?

The most popular types of Cruise Line Customer Service jobs are:

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Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Cruise Specialist

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Re-posted 8 days ago

Job description

APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Assist travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions, while meeting Oceania Cruises service delivery expectations..

POSITION RESPONSIBILITIES:
  • Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
  • Provide superior customer service and product knowledge to all Oceania Cruises guests.
  • Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
  • Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
  • Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals.
  • Follow-up on available leads and ultimately close all potential sales opportunities.
  • Help with projects as requested by the Call Center management team.
  • Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
  • Perform other job related functions as assigned..

EDUCATION:
  • High school diploma or equivalent

EXPERIENCE:
  • 0-2 years call center or related travel industry experience.
  • Working knowledge of reservation system within a call center environment preferred..

KNOWLEDGE & SKILLS:
  • Practical understanding of applicable cruise product, policies and procedures, in order to reserve new and service existing reservations
  • Strong computer skills, including use of all Microsoft Office products
  • Exhibit positive pleasant and courteous behavior, as expected within the Quality assurance practices while engaging internal and external customers
  • Interpersonal skills to engage all levels within the organization and external customers
  • This is to be carried out in person, over the phone or via Microsoft email or instant messaging
  • Ability to deliver the level of customer service required to achieve a positive customer experience
  • Ability to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction
  • Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes
  • Maximize revenue opportunities by offering additional products
  • Ability to utilize verbal and written communication skills to communicate with internal and external customers
  • This includes sending and responding to email via Microsoft Outlook
  • Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse
  • Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift
  • Flexible with working any schedule, including late shifts and weekends

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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