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Crossroads Strategies Jobs (NOW HIRING)

Crossroads Courier

Customer Experience Director

Saint Louis, MO · On-site

$125K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Up to 50% Pay: $125,000 to $135,000 annually Lead Customer Retention and Strategic Growth Crossroads Courier is looking for an experienced Director of Customer Experience to lead strategic customer ...

Crossroads Hyundai

Internet Sales Representative

Loveland, CO · On-site

$100K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Floor/Internet Manager at Crossroads Hyundai, you will be responsible for overseeing the ... marketing strategies to increase lead generation and sales. - Utilize customer relationship ...

Crossroads Hyundai

Internet Sales Representative

Loveland, CO

$100K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Floor/Internet Manager at Crossroads Hyundai, you will be responsible for overseeing the ... marketing strategies to increase lead generation and sales. - Utilize customer relationship ...

Crossroads Hyundai

Internet Sales Representative

Loveland, CO · On-site

$100K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Floor/Internet Manager at Crossroads Hyundai, you will be responsible for overseeing the ... marketing strategies to increase lead generation and sales. - Utilize customer relationship ...

Crossroads Treatment Centers

Regional Director KY/VA OTP's

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are ... Execute strategy while identifying potential gaps, enabling risk mitigation efforts, while ensuring ...

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How much do crossroads strategies jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for crossroads strategies in the United States is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

How does a role at Crossroads Strategies typically involve collaboration across different client accounts or industry sectors?

At Crossroads Strategies, team members frequently collaborate across multiple client accounts and industry sectors, often working in small, agile teams. This cross-functional environment allows professionals to gain exposure to a diverse range of public policy issues and client needs, fostering continuous learning and adaptability. Regular coordination with colleagues specializing in government relations, communications, and research is common, as is direct interaction with clients to strategize and implement advocacy initiatives. Such collaboration not only enhances project outcomes but also provides valuable networking and career development opportunities.

What is Crossroads Strategies?

Crossroads Strategies is a bipartisan government relations and public affairs firm based in Washington, D.C. The company specializes in lobbying, advocacy, and strategic communications to help clients navigate legislative and regulatory processes. They represent a diverse range of clients including corporations, trade associations, and non-profit organizations, advocating on their behalf before Congress and federal agencies. Their services include policy analysis, coalition building, and direct engagement with policymakers to advance their clients' interests.

What career opportunities exist at Crossroads Strategies?

Crossroads Strategies offers a range of career opportunities including roles in consulting, project management, research, and analysis. Positions may require skills in strategic planning, data analysis, and client communication, often with opportunities for professional development and certification. The organization typically hires for full-time, part-time, and contract roles depending on project needs.

What skills and qualifications are needed to thrive as a Government Affairs Specialist at Crossroads Strategies?

To excel as a Government Affairs Specialist, you need a deep understanding of public policy, legislative processes, and strong research and analytical skills, often supported by a degree in political science, law, or related fields. Familiarity with legislative tracking software, CRM tools, and government databases is typically required. Exceptional communication, relationship-building, and negotiation skills are vital for influencing stakeholders and fostering partnerships. These competencies are essential for effectively advocating client interests, navigating complex regulatory environments, and achieving policy goals.

What is the difference between Crossroads Strategies vs Marketing Consultant?

AspectCrossroads StrategiesMarketing Consultant
CredentialsVaries; often includes business or marketing degrees, certificationsTypically holds degrees in marketing, business, or related fields; certifications like HubSpot or Google Analytics common
Work EnvironmentConsulting firms, client offices, remote workClient sites, agency settings, remote work
Industry UsageUsed across multiple industries for strategic planningPrimarily in marketing, advertising, and digital media

Crossroads Strategies and Marketing Consultants both focus on strategic and marketing initiatives, but Crossroads Strategies often emphasizes broader business strategies, while Marketing Consultants specialize in marketing tactics and campaigns. The choice depends on whether the focus is on overall business strategy or specific marketing efforts.

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Crossroads Strategies jobs near you
Infographic showing various Crossroads Strategies job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $39,234 per year, or $18.9 per hour.

Customer Experience Director

Crossroads Courier

Saint Louis, MO • On-site

$125K - $135K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description


Location: In Office
Schedule: Monday-Friday8:30 AM-5:00 PM (after-hours availability as needed for critical customer situations)
Travel: Up to 50%
Pay: $125,000 to $135,000 annually
Lead Customer Retention and Strategic Growth
Crossroads Courier is looking for an experienced Director of Customer Experience to lead strategic customer relationships, improve retention, strengthen loyalty, and identify opportunities for long-term account growth.
This is a highly visible leadership role for someone who thrives on building executive-level partnerships, solving complex customer challenges, and collaborating across departments to deliver exceptional service.
Our team is guided by five core values: Customer First, Helping Others, Fun, Trustworthy, and Commitment to Excellence.
If these values reflect how you lead, we'd love to meet you.
What You'll Do
  • Serve as the executive relationship owner for key customer accounts.
  • Develop strategic account plans that improve retention, customer satisfaction, and profitability.
  • Conduct Quarterly Business Reviews (QBRs) and executive customer meetings.
  • Proactively identify renewal risks and lead customer retention strategies.
  • Resolve escalated customer concerns and lead service recovery efforts.
  • Identify opportunities to expand existing customer relationships in partnership with Revenue Growth.
  • Monitor revenue, gross profit, contract renewals, pricing opportunities, and account health.
  • Maintain accurate CRM documentation, forecasting, and customer activity.
  • Partner with Operations, Finance, Technology, Customer Support, and Sales to improve the customer experience.
  • Lead, coach, and develop two Customer Experience Specialists
Qualifications
  • Bachelor of Science in Business Management or related field.
  • 5+ years of experience in Customer Success, Account Management, Customer Experience, Business Development, or a related leadership role.
  • Proven success managing strategic B2B customer relationships.
  • Experience working with executive-level stakeholders.
  • Logistics, transportation, courier, distribution, or other service-based B2B industry experience preferred.
  • Strong business, financial, analytical, communication, and negotiation skills.
  • Experience using CRM systems for account management and forecasting.
  • Ability to influence cross-functional teams and lead customer-focused initiatives.
Preferred Experience
  • Customer Success or Customer Experience leadership
  • Strategic Account Management
  • Executive Relationship Management
  • Revenue Retention
  • Contract Renewals
  • Business Reviews (QBRs)
  • Customer Escalation Management
  • Logistics or Transportation
  • CRM Platforms (Salesforce, HubSpot, Microsoft Dynamics, or similar)
Success in This Role
You'll be successful if you:
  • Increase customer retention and renewal rates.
  • Grow revenue within existing accounts.
  • Build trusted executive customer relationships.
  • Deliver consistent Quarterly Business Reviews.
  • Maintain accurate forecasting and CRM activity.
  • Create exceptional customer experiences that strengthen long-term partnerships.
Why Join Crossroads Courier?
  • Make a direct impact on customer retention and company growth.
  • Partner with senior leadership on strategic initiatives.
  • Build long-term relationships with key customers.
  • Influence the future of the customer experience function.
  • Join a collaborative, values-driven culture.
Benefits
  • Competitive salary
  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • Retirement savings plan
  • Professional development opportunities
  • Career growth within a growing organization

If you're a strategic, relationship-focused leader who enjoys helping customers succeed while driving business growth, we'd love to hear from you.
Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

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