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How much do cross utilized agent jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for cross utilized agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a Cross Utilized Agent job?

A Cross Utilized Agent is a versatile airline employee responsible for both customer service and ground operations. They assist passengers with check-in, boarding, and baggage handling while also performing ramp duties like marshaling aircraft and loading luggage. This role requires adaptability, teamwork, and strong customer service skills. It’s ideal for those who enjoy a dynamic work environment and interacting with travelers.

What are the typical daily duties of a Cross Utilized Agent at an airport?

As a Cross Utilized Agent, your day-to-day responsibilities often include assisting passengers with check-in, ticketing, and boarding, as well as handling baggage and providing gate and ramp support. You may rotate between different areas depending on operational needs and flight schedules, which keeps the role dynamic and fast-paced. Team members collaborate closely to ensure flights depart on time and customer issues are promptly resolved. This variety offers a comprehensive understanding of airport operations and can open up opportunities for career advancement into supervisory or specialized positions.

What are the key skills and qualifications needed to thrive in the Cross Utilized Agent position, and why are they important?

To thrive as a Cross Utilized Agent, you need strong customer service abilities, multitasking skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Amadeus, check-in kiosks, and baggage processing software is typically required. Excellent communication, adaptability, and problem-solving make someone stand out in this role. These skills are crucial for efficiently assisting passengers and ensuring smooth airport operations across multiple service areas.

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Cross Utilized Agent jobs near you
Infographic showing various Cross Utilized Agent job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 87% Full Time, and 12% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.
(PVD) Part-Time Cross-Utilized Agent

(PVD) Part-Time Cross-Utilized Agent

United Ground Express, Inc.

Warwick, RI • On-site

$14.75 - $18.50/hr

Part-time

PTO

Posted 9 days ago

United Ground Express rating

5.6

Company rating: 5.6 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

38th of 52 rated aviation services

Job description

Key responsibilities
  • Greeting passengers and providing a seamless check-in and ticketing experience
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
  • Ensure passenger information is processed accurately and flights are sent out on time
  • Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
  • Maintaining composure while managing customer challenges
  • Read and interpret checked baggage tags, and cargo labels
  • Prepping and securing the aircraft for the next flight
  • Use radio electronic devices to communicate with co-workers or flight crew
  • Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
  • Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
  • May require lifting over 100 items for a single aircraft
  • Push/pull loaded and empty carts during loading/unloading operations
  • Ascend/descend jet-way stairs while carrying baggage
  • Bend/stoop and crawl to move and stack/unstack cargo in aircraft
  • Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
  • Cleaning of the interior of the aircraft, clean and service aircraft lavatories
  • Work outdoors in all temperatures and weather conditions

Qualifications and minimum requirements
  • Must be at least 18 years old
  • Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
  • Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
  • Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
  • Comfortable working with computers, mobile devices, and new technologies
  • Must be able to use radio electronic devices to communicate with co-workers or flight crew
  • Must be able to read, write, fluently speak, and understand the English language
  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
  • Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
  • Authorized to work in the United States without sponsorship
  • Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)

What we provide
  • Competitive benefits
  • Competitive wages
  • Earned Paid Time off
  • Discounted travel for you and your immediate family
  • Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).
ADA Specifications
  • Ability to operate a computer to enter and retrieve data
  • Ability to utilize radio equipment for communications
  • Ability to lift up to 70lbs on a consistent basis
  • Ability to pass all pre-screening clearances applicable to position qualifications.

PVD Rhode Island T.F. Green International Airport Providence

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