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Cross Utilized Agent Jobs in Florida (NOW HIRING)

Allegiant

Ground Operations Agent

Clearwater, FL

$16/hr

Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to ... work flexible hours, including nights, weekends and holidays and must be able to stay for irregular ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Cross-Utilized) Agents consistent with the requirements of company policy and federal and state ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

Allegiant

Ground Operations Agent

Clearwater, FL

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to ... work flexible hours, including nights, weekends and holidays and must be able to stay for irregular ...

University of Miami

Manager Contact Center

Medley, FL

  • Medical

  • Dental

Works in collaboration with other internal teams to provide cross coverage activities to ensure ... Experience as change agent, motivator, and influencer. * Experienced critical thinker and problem ...

All JobsCross Utilized Agent JobsCross Utilized Agent Jobs in Florida

Cross Utilized Agent information

See Florida salary details

$10

$22

$29

How much do cross utilized agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for cross utilized agent in Florida is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.66 per hour, depending on experience, location, and employer.

What is a cross utilized agent?

A Cross Utilized Agent is a versatile airline employee responsible for both customer service and ground operations. They assist passengers with check-in, boarding, and baggage handling while also performing ramp duties like marshaling aircraft and loading luggage. This role requires adaptability, teamwork, and strong customer service skills. It’s ideal for those who enjoy a dynamic work environment and interacting with travelers.

What are the typical daily duties of a cross utilized agent at an airport?

As a Cross Utilized Agent, your day-to-day responsibilities often include assisting passengers with check-in, ticketing, and boarding, as well as handling baggage and providing gate and ramp support. You may rotate between different areas depending on operational needs and flight schedules, which keeps the role dynamic and fast-paced. Team members collaborate closely to ensure flights depart on time and customer issues are promptly resolved. This variety offers a comprehensive understanding of airport operations and can open up opportunities for career advancement into supervisory or specialized positions.

What are the key skills and qualifications needed to thrive as a cross utilized agent, and why are they important?

To thrive as a Cross Utilized Agent, you need strong customer service abilities, multitasking skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Amadeus, check-in kiosks, and baggage processing software is typically required. Excellent communication, adaptability, and problem-solving make someone stand out in this role. These skills are crucial for efficiently assisting passengers and ensuring smooth airport operations across multiple service areas.

What are the most commonly searched types of Cross Utilized Agent jobs in Florida? The most popular types of Cross Utilized Agent jobs in Florida are:
What are popular job titles related to Cross Utilized Agent jobs in Florida? For Cross Utilized Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Cross Utilized Agent jobs in Florida look for? The top searched job categories for Cross Utilized Agent jobs in Florida are:
Cross Utilized Agent jobs near you
Infographic showing various Cross Utilized Agent job openings in Florida as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 84% Full Time, 10% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $46,857 per year, or $22.5 per hour.

Ground Operations Agent

Allegiant

Clearwater, FL

$16/hr

Part-time

Re-posted 24 days ago

Job description

Summary
This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, . Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.
 
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education:  High School Diploma/GED
Years of Experience: Minimum one (1) year Customer Service experience, airline industry experience
 
Preferred Requirements
• Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Must be able to communicate with internal and external customers with professionalism and integrity.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Must be willing to work a flexible schedule including nights, weekends and holidays.
• Must be at least 18 years of age and possess a valid driver’s license.
 • Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
 
Job Duties
• Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
• Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
• Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
• Report safety hazards and incidents to supervisor.
• Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
• Schedule based upon operational need and seniority.
• Assign employees to work specific job functions as needed.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Ensure FAA, Allegiant Air and airport regulations are followed.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal in the planes and push back the aircraft.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Lead by example and motivate team members.
• Ability to read and write English.
• Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
• Other duties as assigned.
 
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
 
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
 
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
 
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
 
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.