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How much do cross utilized agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for cross utilized agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a cross utilized agent?

A Cross Utilized Agent is a versatile airline employee responsible for both customer service and ground operations. They assist passengers with check-in, boarding, and baggage handling while also performing ramp duties like marshaling aircraft and loading luggage. This role requires adaptability, teamwork, and strong customer service skills. It’s ideal for those who enjoy a dynamic work environment and interacting with travelers.

What are the typical daily duties of a cross utilized agent at an airport?

As a Cross Utilized Agent, your day-to-day responsibilities often include assisting passengers with check-in, ticketing, and boarding, as well as handling baggage and providing gate and ramp support. You may rotate between different areas depending on operational needs and flight schedules, which keeps the role dynamic and fast-paced. Team members collaborate closely to ensure flights depart on time and customer issues are promptly resolved. This variety offers a comprehensive understanding of airport operations and can open up opportunities for career advancement into supervisory or specialized positions.

What are the key skills and qualifications needed to thrive as a cross utilized agent, and why are they important?

To thrive as a Cross Utilized Agent, you need strong customer service abilities, multitasking skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Amadeus, check-in kiosks, and baggage processing software is typically required. Excellent communication, adaptability, and problem-solving make someone stand out in this role. These skills are crucial for efficiently assisting passengers and ensuring smooth airport operations across multiple service areas.

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Cross Utilized Agent jobs near you
Infographic showing various Cross Utilized Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.

Cross Utilized Supervisor - SGU

SkyWest Airlines

Saint George, UT

$14.50/hr

Full-time, Part-time

Retirement

Posted 19 days ago

SkyWest Airlines rating

7.1

Company rating: 7.1 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

14th of 26 rated airlines

Job description

About SkyWest

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well and are ready to take on new challenges and opportunities. As a Supervisor, you will be supervise a team of airline professionals as you provide an excellent customer experience and maintain an efficient, safe, and on-time airline. 

As a SkyWest employee, you’ll enjoy a variety of benefits:

  • Worldwide flight benefits for you and your family
  • 401(k) match
  • Profit sharing
  • Working in a great team atmosphere
  • The potential to advance within the company

Primary Job Duties

As a SkyWest Supervisor, you will be given the opportunity to lead by example, set a positive work atmosphere for your department, and promote our guiding principles.

  • Work closely with other supervisors to maintain a consistent standard and quality environment for our employees
  • Develop, supervise, and oversee all cross-utilized agents
  • Provide direction, guidance, and positive motivation for all station personnel
  • Ensure compliance with all SkyWest operating standards and procedures
  • Constantly promote teamwork to achieve station goals
  • Attend company training classes as needed
  • Conduct briefings and meetings with station personnel
  • Cross Utilized Agent duties as required

Minimum Requirements
  • 18 years of age or older
  • Possess a valid, unrestricted state-issued driver’s license
  • High school diploma or GED equivalent 
  • Pass a background check and drug screening
  • Legally authorized to work in the United States without sponsorship
  • Possess excellent communication and organizational skills
  • Demonstrate strong people and employee-relationship skills
  • Self-motivated and goal-oriented
  • Work under pressure
  • Understanding of ticketing, gate, and ramp procedures
  • Lift 50+ pounds consistently, with or without reasonable accommodation
  • Possess required knowledge and understanding of SkyWest Airlines’ policies and procedures
  • Familiar with partner dedicated computer systems
  • Promote a safety culture in the station
  • This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
  • Part-time and full-time positions may be available
  • $14.50 per hour, plus override

Physical and Other Requirements
  • This is not a Department of Transportation safety-sensitive position

Please complete the online application. Top applicants will be contacted for an interview. This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.

Qualifications:

As a SkyWest Supervisor, you will be given the opportunity to lead by example, set a positive work atmosphere for your department, and promote our guiding principles.

  • Work closely with other supervisors to maintain a consistent standard and quality environment for our employees
  • Develop, supervise, and oversee all cross-utilized agents
  • Provide direction, guidance, and positive motivation for all station personnel
  • Ensure compliance with all SkyWest operating standards and procedures
  • Constantly promote teamwork to achieve station goals
  • Attend company training classes as needed
  • Conduct briefings and meetings with station personnel
  • Cross Utilized Agent duties as required
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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