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How much do cross utilized agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for cross utilized agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What is a cross utilized agent?

A Cross Utilized Agent is a versatile airline employee responsible for both customer service and ground operations. They assist passengers with check-in, boarding, and baggage handling while also performing ramp duties like marshaling aircraft and loading luggage. This role requires adaptability, teamwork, and strong customer service skills. It’s ideal for those who enjoy a dynamic work environment and interacting with travelers.

What are the typical daily duties of a cross utilized agent at an airport?

As a Cross Utilized Agent, your day-to-day responsibilities often include assisting passengers with check-in, ticketing, and boarding, as well as handling baggage and providing gate and ramp support. You may rotate between different areas depending on operational needs and flight schedules, which keeps the role dynamic and fast-paced. Team members collaborate closely to ensure flights depart on time and customer issues are promptly resolved. This variety offers a comprehensive understanding of airport operations and can open up opportunities for career advancement into supervisory or specialized positions.

What are the key skills and qualifications needed to thrive as a cross utilized agent, and why are they important?

To thrive as a Cross Utilized Agent, you need strong customer service abilities, multitasking skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Amadeus, check-in kiosks, and baggage processing software is typically required. Excellent communication, adaptability, and problem-solving make someone stand out in this role. These skills are crucial for efficiently assisting passengers and ensuring smooth airport operations across multiple service areas.

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Cross Utilized Agent jobs near you
Infographic showing various Cross Utilized Agent job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 9% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.

Cross-Utilized Agent, BMI

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Bloomington, IL • On-site

$16/hr

Part-time

PTO

Re-posted 20 days ago

Trego-Dugan Aviation rating

6.3

Company rating: 6.3 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

39th of 65 rated aviation services

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.


Must be able to work

Sunday, Monday, Thursday & Friday

Must have open availability - for those days

Airline Customer Service Agent/Ramp Operations Agents employed by Trego/Dugan Aviation.
  • Starting wage $16 per hour
  • Paid Time Off
  • Must have a valid driver's license
  • Must pass a 10-year background check and pre-employment drug test
  • Available to work nights, weekends, and holidays
  • Must be able to complete required training.

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities:

  • The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
  • Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  • Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
  • Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.
  • Assists Customers with special needs, i.e., Customers who need assistance in boarding.
  • Loading and uploading baggage on and off the aircraft.
  • Marshaling in the planes and pushing back the aircraft.
  • Excellent communication skills.
  • Work in extreme outdoor conditions.
  • Ability to push/pull/lift 70 lbs. on a continuous basis.
  • Able to read and write English; bilingual skills a plus.
  • Ability to work efficiently under time constraints.
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Other duties as assigned by the Station Leader.
  • Must be 18 years or older.
  • Must pass a ten (10) year background check and pre-employment drug test.
  • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
  • Able to attend required training.
  • Valid Driver’s license

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude . Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Be persistent in the face of obstacles

Physical Demands:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

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