Location: Remote (U.S. Based)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST (1⁄2 hour lunch)
Employment Type: Full-Time
About John Rose Agency: We are a dynamic and customer-focused insurance agency committed to providing exceptional service and support to our clients. Our remote team operates with professionalism, empathy, and a strong dedication to helping individuals and families navigate their insurance needs with confidence.
Position Summary: We are seeking a reliable, personable, and detail-oriented Inside Sales Agent to join our team. In this role, you will be the first point of contact for our clients, assisting with policy inquiries, claims information, billing questions, and general support. You will play a vital part in ensuring client satisfaction and maintaining our agency's strong reputation.
Key Responsibilities:
- Answer inbound calls, emails, and messages from clients in a professional and timely manner
- Assist clients with policy changes, billing inquiries, ID cards, coverage questions, and claims follow-ups
- Document client interactions and maintain accurate records in the agency management system
- Follow up on open issues to ensure resolution and client satisfaction
- Work collaboratively with internal team members and insurance carriers
- Provide outstanding customer service that reflects the values and integrity of our agency
- Remain current on industry knowledge, carrier guidelines, and agency policies
- Cross selling bonus opportunities
Requirements:
- High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)
- 1+ year of customer service experience with Allstate
- Property & Casualty insurance license (or willingness to obtain one within a set timeframe)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in using computer systems, email, and CRM or agency management platforms
- Self-motivated and comfortable working independently in a remote environment
- Reliable internet connection and a quiet home workspace
What We Offer:
- Competitive hourly wage + bonus opportunities
- Holidays and Paid time off after the first year of employment
- Remote work flexibility
- Ongoing training and development
- Supportive and collaborative team environment