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Temporary Cross Utilized Agent information

What is the difference between Temporary Cross Utilized Agent vs Customer Service Representative?

AspectTemporary Cross Utilized AgentCustomer Service Representative
CredentialsTypically requires basic customer service skills, sometimes certifications in communication or industry-specific trainingUsually requires high school diploma; certifications vary by industry
Work EnvironmentVaries across multiple departments or roles within a company, often in call centers or on-sitePrimarily in call centers, retail, or office settings
Employer & Industry UsageUsed in industries like transportation, logistics, and manufacturing for flexible staffingCommon across retail, telecom, and service industries

The main difference is that a Temporary Cross Utilized Agent is a versatile worker assigned to multiple roles or departments temporarily, often in logistics or transportation sectors. A Customer Service Representative typically focuses on customer interactions within a specific department. Both roles require strong communication skills, but the Cross Utilized Agent emphasizes flexibility across functions.

What does a temporary cross utilized agent do?

A temporary cross utilized agent is responsible for performing multiple roles across different departments or functions within an organization, often to support staffing needs or cover absences. They typically need to adapt quickly, follow established procedures, and may use specific tools or systems relevant to their assigned tasks.
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Temporary Cross Utilized Agent jobs near you
Infographic showing various Temporary Cross Utilized Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Cross Utilized Supervisor - SGU

SkyWest Airlines

Saint George, UT

$14.50/hr

Full-time, Part-time

Retirement

Posted 19 days ago

SkyWest Airlines rating

7.1

Company rating: 7.1 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

14th of 26 rated airlines

Job description

About SkyWest

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well and are ready to take on new challenges and opportunities. As a Supervisor, you will be supervise a team of airline professionals as you provide an excellent customer experience and maintain an efficient, safe, and on-time airline. 

As a SkyWest employee, you’ll enjoy a variety of benefits:

  • Worldwide flight benefits for you and your family
  • 401(k) match
  • Profit sharing
  • Working in a great team atmosphere
  • The potential to advance within the company

Primary Job Duties

As a SkyWest Supervisor, you will be given the opportunity to lead by example, set a positive work atmosphere for your department, and promote our guiding principles.

  • Work closely with other supervisors to maintain a consistent standard and quality environment for our employees
  • Develop, supervise, and oversee all cross-utilized agents
  • Provide direction, guidance, and positive motivation for all station personnel
  • Ensure compliance with all SkyWest operating standards and procedures
  • Constantly promote teamwork to achieve station goals
  • Attend company training classes as needed
  • Conduct briefings and meetings with station personnel
  • Cross Utilized Agent duties as required

Minimum Requirements
  • 18 years of age or older
  • Possess a valid, unrestricted state-issued driver’s license
  • High school diploma or GED equivalent 
  • Pass a background check and drug screening
  • Legally authorized to work in the United States without sponsorship
  • Possess excellent communication and organizational skills
  • Demonstrate strong people and employee-relationship skills
  • Self-motivated and goal-oriented
  • Work under pressure
  • Understanding of ticketing, gate, and ramp procedures
  • Lift 50+ pounds consistently, with or without reasonable accommodation
  • Possess required knowledge and understanding of SkyWest Airlines’ policies and procedures
  • Familiar with partner dedicated computer systems
  • Promote a safety culture in the station
  • This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
  • Part-time and full-time positions may be available
  • $14.50 per hour, plus override

Physical and Other Requirements
  • This is not a Department of Transportation safety-sensitive position

Please complete the online application. Top applicants will be contacted for an interview. This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.

Qualifications:

As a SkyWest Supervisor, you will be given the opportunity to lead by example, set a positive work atmosphere for your department, and promote our guiding principles.

  • Work closely with other supervisors to maintain a consistent standard and quality environment for our employees
  • Develop, supervise, and oversee all cross-utilized agents
  • Provide direction, guidance, and positive motivation for all station personnel
  • Ensure compliance with all SkyWest operating standards and procedures
  • Constantly promote teamwork to achieve station goals
  • Attend company training classes as needed
  • Conduct briefings and meetings with station personnel
  • Cross Utilized Agent duties as required
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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