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Temporary Cross Utilized Agent information

What does a temporary cross utilized agent do?

A temporary cross utilized agent is responsible for performing multiple roles across different departments or functions within an organization, often to support staffing needs or cover absences. They typically need strong adaptability, communication skills, and may use specific tools or systems relevant to their assigned tasks. The position is usually temporary and may require quick training to handle various responsibilities effectively.

What is the difference between Temporary Cross Utilized Agent vs Customer Service Representative?

AspectTemporary Cross Utilized AgentCustomer Service Representative
CredentialsTypically requires basic customer service skills, sometimes certifications in communication or industry-specific trainingUsually requires high school diploma; certifications vary by industry
Work EnvironmentVaries across multiple departments or roles within a company, often in call centers or on-sitePrimarily in call centers, retail, or office settings
Employer & Industry UsageUsed in industries like transportation, logistics, and manufacturing for flexible staffingCommon across retail, telecom, and service industries

The main difference is that a Temporary Cross Utilized Agent is a versatile worker assigned to multiple roles or departments temporarily, often in logistics or transportation sectors. A Customer Service Representative typically focuses on customer interactions within a specific department. Both roles require strong communication skills, but the Cross Utilized Agent emphasizes flexibility across functions.

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Temporary Cross Utilized Agent jobs near you
Infographic showing various Temporary Cross Utilized Agent job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 85% Full Time, 9% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Cross-Utilized Agent, BMI

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Bloomington, IL • On-site

$16/hr

Part-time

PTO

Re-posted 20 days ago

Trego-Dugan Aviation rating

6.3

Company rating: 6.3 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

39th of 65 rated aviation services

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.


Must be able to work

Sunday, Monday, Thursday & Friday

Must have open availability - for those days

Airline Customer Service Agent/Ramp Operations Agents employed by Trego/Dugan Aviation.
  • Starting wage $16 per hour
  • Paid Time Off
  • Must have a valid driver's license
  • Must pass a 10-year background check and pre-employment drug test
  • Available to work nights, weekends, and holidays
  • Must be able to complete required training.

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities:

  • The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
  • Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  • Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
  • Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.
  • Assists Customers with special needs, i.e., Customers who need assistance in boarding.
  • Loading and uploading baggage on and off the aircraft.
  • Marshaling in the planes and pushing back the aircraft.
  • Excellent communication skills.
  • Work in extreme outdoor conditions.
  • Ability to push/pull/lift 70 lbs. on a continuous basis.
  • Able to read and write English; bilingual skills a plus.
  • Ability to work efficiently under time constraints.
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Other duties as assigned by the Station Leader.
  • Must be 18 years or older.
  • Must pass a ten (10) year background check and pre-employment drug test.
  • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
  • Able to attend required training.
  • Valid Driver’s license

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude . Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Be persistent in the face of obstacles

Physical Demands:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

What Trego-Dugan Aviation employees say

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