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Crm Support Engineer Jobs (NOW HIRING)

Gianni Versace S.r.l.

Manager, CRM

New York, NY · On-site

Partner with manger to present opportuninies to identify, maintain and grow VIC customer base and ... Support retail network with business critical requests and supplying client lists * Oversee all ...

Hayward

Sr. Manager, CRM

Clemmons, NC · On-site

... FAQs, and support documents. Admin and Developer Team Management * Lead and manage a team ... Ensure the CRM team is well-resourced to deliver exceptional, real-time support to internal ...

Massive Rocket

Senior CRM Consultant

... product, and engineering teams connect. In just five years, we've grown at speed and are now ... to support campaign performance, optimisation, and audience targeting • Conduct QA across ...

Strata Information Group

Slate CRM Consultant

Chicago, IL · On-site +1

$90K - $125K/yr

Strata Information Group (SIG) is a trusted leader in higher‑education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, ...

Strata Information Group

Slate CRM Consultant

Phoenix, AZ · On-site +1

$90K - $125K/yr

Strata Information Group (SIG) is a trusted leader in higher‑education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, ...

1-800-Flowers

Assistant Manager, CRM

Atlanta, GA · On-site

$150K - $170K/yr

To support our commitment to being an employer of choice, we offer comprehensive and competitive ... Qualifications * 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with ...

Apex Systems

Dynamics 365 CRM Developer

Austin, TX · On-site

Job#: 3048351 Dynamics 365 CRM Developer Location: Austin, Texas (Partial Remote) Role Overview We ... Create and support custom workflows, business processes, CRM actions, plugins, and workflow ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

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Crm Support Engineer information

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How much do crm support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for crm support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a CRM Support Engineer do?

A CRM Support Engineer is responsible for providing technical assistance and troubleshooting for Customer Relationship Management (CRM) software. They help resolve user issues, configure system settings, and ensure the CRM system operates smoothly. Their role may also include training users, implementing software updates, and collaborating with other IT professionals to integrate CRM solutions with other business tools. CRM Support Engineers play a vital role in helping organizations maximize the value of their CRM platforms and improve customer interactions.

What are the key skills and qualifications needed to thrive as a CRM Support Engineer, and why are they important?

To thrive as a CRM Support Engineer, you need a solid understanding of CRM platforms (such as Salesforce or Microsoft Dynamics), troubleshooting, and customer service, often supported by a degree in information technology or a related field. Familiarity with ticketing systems, SQL databases, API integrations, and relevant certifications like Salesforce Certified Administrator are typically required. Excellent problem-solving, communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These competencies ensure timely technical support, smooth CRM operation, and high customer satisfaction.

What are the most common challenges faced by CRM Support Engineers, and how can they be addressed?

CRM Support Engineers often encounter challenges such as troubleshooting complex system issues, managing multiple support tickets simultaneously, and adapting to evolving CRM platform updates. Successful engineers typically develop strong problem-solving skills, maintain clear communication with end users and other IT teams, and stay current with product documentation and training. Building a solid understanding of both the technical and business aspects of the CRM system helps to resolve issues efficiently and support users effectively.

What is the difference between Crm Support Engineer vs Crm Analyst?

AspectCrm Support EngineerCrm Analyst
Required CredentialsCertifications in CRM platforms, technical support backgroundData analysis certifications, CRM platform knowledge
Work EnvironmentTechnical support teams, IT departmentsBusiness analysis teams, marketing, sales departments
Employer & Industry UsageTech companies, CRM service providersRetail, finance, telecom industries
Common Search & ComparisonYesYes

The Crm Support Engineer primarily focuses on technical support, troubleshooting, and maintaining CRM systems, ensuring smooth operation. In contrast, the Crm Analyst analyzes CRM data to improve business strategies and customer insights. Both roles require CRM platform knowledge but serve different functions within organizations.

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What job categories do people searching Crm Support Engineer jobs look for?

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Crm Support Engineer jobs near you
Infographic showing various Crm Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Microsoft Dynamics CRM Developer

NAVA Software Solutions

Brentwood, TN • On-site

Full-time

Re-posted 8 days ago

Job description

NAVA Software solutions is looking for a Microsoft Dynamics CRM developer
Details:
Microsoft Dynamics CRM developer
Location: Remote project
Duration: 12 months
A Microsoft Dynamics CRM developer is responsible for the architecture, design, and implementation of Dynamics 365 CRM (BOLT) solutions. Works closely with internal and external customers to help understand business needs, current procedures and challenges. Is responsible for training BOLT team members, deploying and championing consulting processes and providing technical leadership on projects.The ideal candidate will have a deep knowledge of CRM administration (accounts, contacts, leads, opportunities, reporting, etc.) and a passion for using digital tools to optimize the customer experience and drive business results. The Microsoft Dynamics CRM Consultant will provide strategic guidance and direction to ensure business needs are met.
Responsibilities:
  • Work with CRM lead to implement and operationalize the vision, strategy and tactical approaches for CRM (customer relationship management).
  • Work with cross-functional teams and key external partners to define and implement a solution roadmap.
  • Collaborate with teams to lead development of user journeys that inform CRM content and engagement opportunities.
  • Lead data-centric discussions with the client through discovery meetings.
  • Partner with and influence the direction of our enterprise architecture and how Dynamics fits into the overall platform strategy.
  • Provide continuous training to business to keep them within the boundaries of the BOLT business process.
  • Partner with the business to help integrate new projects into the BOLT environment. This includes management of final requirements, creation of Implementation plan and lead the business through the various project lifecycle stage gates.
  • Serve as the technical leader for BOLT projects internally and onsite at client locations
  • Translate business requirements into well-architected solutions that best leverage the BOLT platforms and products
  • Demonstrate thought leadership through publishing, public speaking and client presentations
  • Work multi-functionally with project teams, business teams, functional analysts, and developers to ensure the best technical solutions are designed and implemented

Requirements
Education and experience requirements:
  • Bachelor's Degree in Management Information Systems or Computer Science, with a focus on business applications and Information Technology preferred
  • 5+ years of experience in developing application architecture road maps, reference architectures, and evangelizing adoption of architecture principles in the design and delivery of technology solutions
  • 5 to 8+ years of Microsoft 365 CRM consulting experience required or comparable experience working with Salesforce, Oracle, Goldmine, Act, Sales Logics, or other enterprise CRM solutions
  • Proficient in the use of Dynamics 365 CRM, Power Platform (Power Automate, Power BI, Power Apps), Tibco Cloud Connect, MS Office; Visio, SQL, SQL Reporting Services, and SmartConnect
  • Experience providing pre-sales support, planning and design around organizational, business and technical requirements
  • Experience developing Business process diagrams and documentation
  • Experience developing in a Field Service business or environment preferred

Skills and abilities:
  • Evaluate solution options, make recommendations, effort estimations, and overall development plans for project managers as part of project definitions
  • Lead and participate in the analysis, design, development, testing, documentation, implementation, and maintenance of BOLT solutions for the business
  • Analytical mindset with a proven ability to distill data, glean consumer insights to make informed business decisions
  • Excellent interpersonal, verbal and written communications skills with ability to communicate at multiple levels and details appropriate for the audience.
  • Able to work independently with minimum to no supervision, is self-motivated, able to pro-actively identify and resolve issues, is focused on customer satisfaction, and assists in the development of new business
  • Strong communication, organizational, time management skills, and leadership skills
  • Ability to work with all levels of personnel and executives within an organization
  • Ability to train user groups and key stakeholders
  • Effective analytical and problem-solving skills
  • Strong leadership skills; coaching and mentoring skills
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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