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Crm Support Engineer Jobs (NOW HIRING)

Sarian Solutions

CRM Technical Lead

Cleveland, OH · On-site

Hi Professionals, Role: CRM Technical Lead Location: Cleveland OH - Fulltime Position Key ... Mentor engineers in design patterns, test automation, and clean code practices. * Support release ...

MSR COSMOS

CRM Quality Engineer

New Century, KS · On-site

$68K - $89K/yr

Role: CRM Quality Engineer Location: Leawood, Kansas Duration: 4-6 months * Ability to learn quickly and deliver high quality product in a fast-paced, dynamic team environment * Functional expertise ...

REMOVERY LLC

CRM Lead

Austin, TX · On-site

As the Customer Relationship Management Lead (CRM Lead),you will own the day-to-day execution of Removery's CRM function. Working from our Austin headquarters, you will be the primary owner of ...

Chafin Communities

Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms ... Support and maintain work across multiple client portals, currently eight, while preserving ...

Clayton Homes, Inc.

Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms ... Support and maintain work across multiple client portals, currently eight, while preserving ...

Brohn Homes

Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms ... Support and maintain work across multiple client portals, currently eight, while preserving ...

Mungo Homes

Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms ... Support and maintain work across multiple client portals, currently eight, while preserving ...

Apex Tool Group, LLC

Sr. Manager, CRM

Apex, NC · On-site

Support reporting and insights that demonstrate business value and operational impact. * Provide ... Proven experience owning a CRM or business platform roadmap as a product owner or platform lead.

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Crm Support Engineer information

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How much do crm support engineer jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for crm support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CRM Support Engineer, and why are they important?

To thrive as a CRM Support Engineer, you need a solid understanding of CRM platforms (such as Salesforce or Microsoft Dynamics), troubleshooting, and customer service, often supported by a degree in information technology or a related field. Familiarity with ticketing systems, SQL databases, API integrations, and relevant certifications like Salesforce Certified Administrator are typically required. Excellent problem-solving, communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These competencies ensure timely technical support, smooth CRM operation, and high customer satisfaction.

What is the difference between Crm Support Engineer vs Crm Analyst?

AspectCrm Support EngineerCrm Analyst
Required CredentialsCertifications in CRM platforms, technical support backgroundData analysis certifications, CRM platform knowledge
Work EnvironmentTechnical support teams, IT departmentsBusiness analysis teams, marketing, sales departments
Employer & Industry UsageTech companies, CRM service providersRetail, finance, telecom industries
Common Search & ComparisonYesYes

The Crm Support Engineer primarily focuses on technical support, troubleshooting, and maintaining CRM systems, ensuring smooth operation. In contrast, the Crm Analyst analyzes CRM data to improve business strategies and customer insights. Both roles require CRM platform knowledge but serve different functions within organizations.

How much do CRM managers get paid?

CRM managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on experience, location, and company size. Salaries can be higher with certifications in CRM platforms like Salesforce or Microsoft Dynamics and experience in data analysis and customer relationship strategies.

What are the most common challenges faced by CRM Support Engineers, and how can they be addressed?

CRM Support Engineers often encounter challenges such as troubleshooting complex system issues, managing multiple support tickets simultaneously, and adapting to evolving CRM platform updates. Successful engineers typically develop strong problem-solving skills, maintain clear communication with end users and other IT teams, and stay current with product documentation and training. Building a solid understanding of both the technical and business aspects of the CRM system helps to resolve issues efficiently and support users effectively.

What does a CRM engineer do?

A CRM Support Engineer manages and maintains customer relationship management systems, ensuring they function effectively to support sales, marketing, and customer service teams. They troubleshoot technical issues, implement updates, and may customize the CRM platform using tools like Salesforce or Microsoft Dynamics, often requiring knowledge of databases and scripting. The role involves providing technical support and optimizing the system for better user experience and data management.

Is CRM a remote job?

A CRM Support Engineer role can be remote or onsite depending on the employer. Many companies offer remote positions for this role, especially if it involves software support, troubleshooting, and using tools like CRM platforms and remote communication software. Job requirements may include specific technical skills and certifications, but remote work is common in this field.

What engineers make $500,000?

Senior engineers in fields such as software, data, or systems engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, and stock options, particularly in technology companies or executive positions.

What does a CRM Support Engineer do?

A CRM Support Engineer is responsible for providing technical assistance and troubleshooting for Customer Relationship Management (CRM) software. They help resolve user issues, configure system settings, and ensure the CRM system operates smoothly. Their role may also include training users, implementing software updates, and collaborating with other IT professionals to integrate CRM solutions with other business tools. CRM Support Engineers play a vital role in helping organizations maximize the value of their CRM platforms and improve customer interactions.
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What job categories do people searching Crm Support Engineer jobs look for? The top searched job categories for Crm Support Engineer jobs are:
Crm Support Engineer jobs near you
Infographic showing various Crm Support Engineer job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
CRM Technical Lead

CRM Technical Lead

Sarian Solutions

Cleveland, OH • On-site

Full-time

Posted 25 days ago

Job description

Hi Professionals,
 

Role: CRM Technical Lead

Location: Cleveland OH – Fulltime Position

Key Responsibilities:

  • Own end-to-end technical strategy and implementation for CRM capabilities (customer onboarding, journeys, sales automation, campaigns, support workflows).
  • Lead a team of developers to design, develop and deploy robust, scalable and secure software solutions in compliance with enterprise standards
  • Translate product goals and customer needs into scalable, high-performance architecture and clean code.
  • Collaborate with the product owner and squad members to define stories, tasks, and acceptance criteria.
  • Provide hands-on engineering leadership—write code, conduct code reviews, and remove blockers.
  • Drive integration with core banking, data lakes, marketing platforms, and third-party CRM solutions.
  • Ensure platform security, performance, compliance, and auditability in line with financial regulations.
  • Partner with enterprise architecture, data governance, security, and DevOps teams to align with broader tech strategy.
  • Mentor engineers in design patterns, test automation, and clean code practices.
  • Support release planning, capacity estimation, and iterative delivery through Agile ceremonies.
  • Conduct code reviews to ensure adherence to development standards and improve team skills.
  • Provide direction and recommendations on solutions for security vulnerabilities
  • Represent Security variances in Security Technology review meetings.
  • Identify performance bottlenecks and implement solutions to ensure system scalability, reliability, availability.
  • Drive high standards for code quality, testing and documentation.
  • Provide recommendations for tools and develop plans and strategies to improve overall hygiene for code development, delivery and release practices.
  • Continue to develop a culture of modern software development practices.
  • Own the applications and operational system tasks associated with the applications.
  • Ensure seamless communication between development teams, other departments such as QA, Enterprise Architecture etc.
  • Ensure timely delivery and continuous improvement.

Skills:

  • Solid experience with Oracle Siebel (25.1 and higher) and exposure / exposure to modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms).
  • Experience with Siebel installation, ecosystem and infrastructure.
  • Solid backend engineering experience (Java/.NET/Node.js preferred). Front-end familiarity (React/Angular) is a plus.
  • Deep knowledge of integration patterns: APIs (REST/GraphQL), messaging (Kafka/MQ), ETL pipelines.
  • Strong Relational Database experience (SQL, Oracle).
  • Familiarity with customer data platforms (CDPs), campaign management tools, and personalization engines.
  • Strong knowledge of DevOps practices, code management (bitbucket, Gitlab), CI/CD pipelines, containerization (Docker, Jenkins, Kubernetes) and cloud infrastructure.
  • Utilized code review tools such as SonarQube.
  • Experience with automated testing frameworks such as Cypress, Mocha etc.
  • Experience working in Agile squads using Scrum or Kanban.
  • Good understanding of CI/CD pipelines, infrastructure as code (Terraform, CloudFormation), and DevOps tools.
  • Comfort working with cloud platforms (AWS, Azure, or GCP).
  • Financial services or regulated industry experience is a strong plus.

Experience:

  • 8+ years of software engineering experience, with at least 2 years in a technical leadership role.
  • 7+ years of experience with Oracle Siebel and exposure / experience with modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms).
  • 5+ years of experience with databases such as Oracle, SQL.
  • 2+ years of experience in a tech lead role demonstrating leadership and team management skills.
  • 5+ years of experience in banking / finance industry.

Thanks, and have a nice day

Marc Anthony

Sarian Solutions, Inc. |Ph: 732-790-2266 x 201 |Fax: 732-696-4242 Marc@sariansolutions.com| www.sariansolutions.com | Certified Minority Business Enterprise (WMBE)

follow us: @sariansol | Check our current openings at https://www.sarianinc.com/work-with-us