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Crm Support Engineer Jobs (NOW HIRING)

Columbia College

CRM Coordinator

Columbia, MO · Remote

$20.20/hr

The CRM Coordinator provides administrative and technical support for the Customer Relationship Management (CRM) platform (Salesforce/TargetX) used across Enrollment Management amp; Marketing.

AEG

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Support Fan Engagement and Revenue Operations * Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day ...

Invest Puerto Rico

PR · On-site

This role is responsible for maintaining the health, structure, and integrity of the CRM, ensuring it reliably supports both Business Development and Marketing needs while remaining neutral, governed ...

Ana Luisa

CRM Manager

New York, NY · On-site

In this role, you will own the full CRM ecosystem, including Email, SMS, Direct Mail, Membership, and lifecycle marketing. You will be responsible for building meaningful relationships with our ...

Havas

CRM Director

San Francisco, CA · On-site

This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals: • ...

King and Spalding LLP

CRM Specialist

Washington, DC · On-site

$77K - $97K/yr

Provide daytoday support to CRM users, including troubleshooting issues and assisting with training needs. * Participate in testing and validation of new CRM features and configuration changes.

ServiceNow

CRM Architect

Charlotte, NC · On-site

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer ... As a CRM Architect , you will play a vital role in our CRM strategy by supporting our enterprise ...

SavageX

CRM Coordinator

El Segundo, CA · On-site

$29 - $32.69/hr

Support the end-to-end planning and calendarization of campaigns across CRM channels. * Analyze and report on weekly CRM campaign performance, identifying key trends and opportunities. * Set up and ...

The Vitamin Shoppe

Director, CRM

Secaucus, NJ

Responsibilities CRM & Retention Strategy: * Design and oversee the CRM strategy and marketing operations for The Vitamin Shoppe, encompassing email, SMS, and other direct marketing channels.

Tripadvisor

CRM Manager

Needham, MA · On-site +1

Conceptualize, develop, and launch innovative CRM campaigns across email, push, in-app, and onsite channels to support lifecycle marketing, product launches, promotional offers, and other key ...

Wisconsin

CRM Administrator

Kenosha, WI

$55K - $60K/yr

Position Title: CRM Administrator Job Category: Academic Staff Employment Type: Regular Job Profile ... Ability to train users on computer system processes; ability to support staff for business and ...

Shawmut

CRM Platform Manager

Boston, MA · On-site

$118K - $152K/yr

... construction, architecture, engineering, or real estate industries. Platform Ownership ... Team Collaboration & Support: * Provide Tier 2/3 support for CRM-related issues, triaging and ...

SonSoft

Sugar CRM

Cupertino, CA

Preferred: • At least 1 years of experience in Sugar CRM • At least 1 year of experience with Object Oriented programming in PHP • Experience of the Zend framework is a plus • At least 1 year ...

Parx Bensalem

CRM Coordinator

Bensalem, PA · On-site

... Support marketing initiatives to acquire new players and keep existing players engaged through strategic CRM campaigns. • Monitor and analyze campaign performance data to identify trends ...

Inspira Education

CRM Administrator

New York, NY · Hybrid

In this role, you'll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You'll work hands-on in HubSpot ...

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All JobsCrm Support Engineer Jobs

Crm Support Engineer information

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How much do crm support engineer jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for crm support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CRM Support Engineer, and why are they important?

To thrive as a CRM Support Engineer, you need a solid understanding of CRM platforms (such as Salesforce or Microsoft Dynamics), troubleshooting, and customer service, often supported by a degree in information technology or a related field. Familiarity with ticketing systems, SQL databases, API integrations, and relevant certifications like Salesforce Certified Administrator are typically required. Excellent problem-solving, communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These competencies ensure timely technical support, smooth CRM operation, and high customer satisfaction.

What is the difference between Crm Support Engineer vs Crm Analyst?

AspectCrm Support EngineerCrm Analyst
Required CredentialsCertifications in CRM platforms, technical support backgroundData analysis certifications, CRM platform knowledge
Work EnvironmentTechnical support teams, IT departmentsBusiness analysis teams, marketing, sales departments
Employer & Industry UsageTech companies, CRM service providersRetail, finance, telecom industries
Common Search & ComparisonYesYes

The Crm Support Engineer primarily focuses on technical support, troubleshooting, and maintaining CRM systems, ensuring smooth operation. In contrast, the Crm Analyst analyzes CRM data to improve business strategies and customer insights. Both roles require CRM platform knowledge but serve different functions within organizations.

How much do CRM managers get paid?

CRM managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on experience, location, and company size. Salaries can be higher with certifications in CRM platforms like Salesforce or Microsoft Dynamics and experience in data analysis and customer relationship strategies.

What are the most common challenges faced by CRM Support Engineers, and how can they be addressed?

CRM Support Engineers often encounter challenges such as troubleshooting complex system issues, managing multiple support tickets simultaneously, and adapting to evolving CRM platform updates. Successful engineers typically develop strong problem-solving skills, maintain clear communication with end users and other IT teams, and stay current with product documentation and training. Building a solid understanding of both the technical and business aspects of the CRM system helps to resolve issues efficiently and support users effectively.

What does a CRM engineer do?

A CRM Support Engineer manages and maintains customer relationship management systems, ensuring they function effectively to support sales, marketing, and customer service teams. They troubleshoot technical issues, implement updates, and may customize the CRM platform using tools like Salesforce or Microsoft Dynamics, often requiring knowledge of databases and scripting. The role involves providing technical support and optimizing the system for better user experience and data management.

Is CRM a remote job?

A CRM Support Engineer role can be remote or onsite depending on the employer. Many companies offer remote positions for this role, especially if it involves software support, troubleshooting, and using tools like CRM platforms and remote communication software. Job requirements may include specific technical skills and certifications, but remote work is common in this field.

What engineers make $500,000?

Senior engineers in fields such as software, data, or systems engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, and stock options, particularly in technology companies or executive positions.

What does a CRM Support Engineer do?

A CRM Support Engineer is responsible for providing technical assistance and troubleshooting for Customer Relationship Management (CRM) software. They help resolve user issues, configure system settings, and ensure the CRM system operates smoothly. Their role may also include training users, implementing software updates, and collaborating with other IT professionals to integrate CRM solutions with other business tools. CRM Support Engineers play a vital role in helping organizations maximize the value of their CRM platforms and improve customer interactions.
More about Crm Support Engineer jobs
What states have the most Crm Support Engineer jobs? States with the most job openings for Crm Support Engineer jobs include:
What job categories do people searching Crm Support Engineer jobs look for? The top searched job categories for Crm Support Engineer jobs are:
Crm Support Engineer jobs near you
Infographic showing various Crm Support Engineer job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
CRM Coordinator

CRM Coordinator

Columbia College

Columbia, MO • Remote

$20.20/hr

Full-time

Posted 7 days ago

Job description

CRM Coordinator
Department: Enrollment Services
Location: Remote
Type: Full-time
Pay: $20.20 per hour
Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.
Job Summary:
The CRM Coordinator provides administrative and technical support for the Customer Relationship Management (CRM) platform (Salesforce/TargetX) used across Enrollment Management amp; Marketing. Reporting to the Associate Director of CRM Operations, this position assists with data entry, reporting, system documentation, and user support to ensure the CRM operates efficiently and effectively. The CRM Coordinator works closely with Enrollment Systems Administrators to maintain data integrity, support end users, and enhance CRM-driven communication and processes that improve the student recruitment, enrollment and engagement experience. This role is ideal for individuals interested in developing skills in CRM administration, data management and higher education enrollment systems.
Essential Functions:
  • Perform job duties in accordance with Columbia College’s vision, mission, and values, and contributes to the development of the CRM Operations.
  • Perform data entry, import, and cleanup tasks to maintain accuracy and consistency within the CRM.
  • Assist with monitoring and resolving basic data integrity issues, duplicates and system errors.
  • Support configuration updates by performing routine testing, reviewing results, and reporting issues.
  • Help maintain records of CRM system changes, workflows, and user permissions.
  • Respond to user inquiries via email, tickets, or Teams; escalate complex issues within CRM Operations teams as needed.
  • Maintain and update CRM documentation, training guides and other resources.
  • Assist in preparing and delivering CRM training materials and sessions for new users.
  • Track and monitor user support trends to identify recurring issues and suggest potential improvements.
  • Review submitted tickets and help end-users with troubleshooting to ensure complete information is available for Enrollment Systems Administrators.
  • Assist in building and maintaining basic reports and dashboards under direction from Enrollment Systems Administrators or Associate Director.
  • Pull and format data exports for internal reports, communications, and compliance requests.
  • Support data audits and recurring recruitment and enrollment reporting processes.
  • Work collaboratively with Admissions, Marketing, Enrollment Services, Academic Affairs, and Student Experience to support communication plans and workflows.
  • Participate in CRM project meetings and assist in implementing updates and new features.
  • Provide feedback on user experience and opportunities for improvement.
  • Develop foundational understanding of CRM processes, data flows, and integrations with other systems.
  • Maintain working knowledge of CRM updates and new features.
  • Fulfill additional responsibilities as assigned.
  • Display respect and civility to all constituencies in all communications.
  • Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.
Required Core Competencies and Professional Experience:
  • Strong attention to detail and accuracy in data handling.
  • Excellent communication, customer service and organizational skills.
  • Ability to learn and apply new technologies and processes quickly.
  • Experience working with databases, CRM tools or Micrsoft Excel.
  • Ability to work collaboratively as part of a technical and operational team.
  • Demonstrated ability to manage multiples tasks and meet deadlines.
  • Ability to fluently read, write, and understand the English language.
  • Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
  • Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
  • Proficiency in using web-based technologies, including database systems.
  • Ability to work independently and in a team environment, with or without direct supervision.
  • Excellent communication, interpersonal, customer service, and organizational skills.
Minimum Qualifications:
  • Associate’s degree or equivalent combination of education and experience.
  • Experience in administrative support, data entry, or technical systems preferred.
Preferred Qualifications:
  • Bachelor’s degree in business, communications, or information systems.
  • Experience with Salesforce, TargetX, or similar CRM platforms.
  • Prior experience in higher education, especially in admissions or enrollment services.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to stand for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Review of applications will begin immediately and continue until the position is filled.
Columbia College is an equal opportunity employer.
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
https://www.ccis.edu/campus-safety/crime-reporting/reports-stats

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