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Critical Situation Manager Jobs (NOW HIRING)

Dunkin'

Manager

Atlantic Beach, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Dunkin'

Manager

Jacksonville, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Dunkin'

Manager

Palatka, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Ser Familia, Inc

Case Manager

Lawrenceville, GA · On-site

$20/hr

Be able to identify any dangerousness or critical situation to support client's safety as most ... Manger Supervisor. * Maintain effective usage of time, high levels of organization and detail

Ser Familia, Inc - PR

Case Manager

Guaynabo, PR · On-site

$18/hr

Be able to identify any dangerousness or critical situation to support client's safety as most ... Manger Supervisor. * Maintain effective usage of time, high levels of organization and detail

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Critical Situation Manager information

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$28.5K

$62.7K

$113.5K

How much do critical situation manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for critical situation manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Critical Situation Manager, and why are they important?

To thrive as a Critical Situation Manager, you need strong problem-solving abilities, crisis management experience, and a background in IT or operations, often supported by a relevant degree or industry certifications. Familiarity with incident management platforms, communication tools, and ticketing systems like ServiceNow or Jira is typically required. Exceptional communication, composure under pressure, and leadership are vital soft skills for coordinating teams and resolving high-impact issues. These skills are critical to minimize downtime, maintain business continuity, and ensure swift resolution during high-stress incidents.

How does a Critical Situation Manager typically collaborate with cross-functional teams during high-stress incidents?

A Critical Situation Manager works closely with technical support, engineering, communications, and customer-facing teams to coordinate rapid response and resolution during major incidents. They serve as the central point of contact, ensuring all stakeholders are informed, tasks are delegated efficiently, and updates are communicated promptly. This collaboration requires strong leadership, clear communication, and the ability to prioritize under pressure. Building trust and maintaining composure are essential to guide teams through high-stress situations and achieve swift resolutions.

What is a Critical Situation Manager?

A Critical Situation Manager is a professional responsible for overseeing and resolving high-impact incidents or crises within an organization, such as major service outages or security breaches. Their main role is to coordinate response efforts across teams, communicate updates to stakeholders, and ensure a swift resolution to minimize business disruption. They often develop and implement crisis management procedures, prepare incident reports, and lead post-incident reviews to improve future responses. This position requires strong leadership, problem-solving skills, and the ability to work well under pressure.
More about Critical Situation Manager jobs
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Critical Situation Manager jobs near you
Infographic showing various Critical Situation Manager job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.
Manager

Manager

Dunkin' - Franchisee Of Dunkin Donuts

Jacksonville, FL • On-site

$41K - $46K/yr

Full-time

Posted 22 days ago

Job description

JOB DESCRIPTION

Drive your Future at Dunkin!

Opportunity for Above Restaurant Management Position upon Proven Performance


LGS Group of Dunkin is seeking polite, honest and hardworking restaurant managers who will drive our high-volume Dunkin's. Managers will be accountable for the financial and operational performance of the restaurant.


Basic Requirement

  • Politeness - Ensuring excellent hospitality and customer service
  • Being an Example - Creating a positive work environment for team members
  • Caring Nature - Hiring, training & caring the efficient team
  • Compliance - with brand, local, state & federal regulations
  • Routine Tasks - banking, scheduling, inventory management, people management, waste elimination, keeping store neat & clean


What Are We Looking For?

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable mind, who is honest and transparent in the financial matters, who can adapt the company culture and implement to the fellow team members.


  • Management experience in the restaurant is preferable but willing to adapt the company culture which promotes politeness, integrity, hard-work and honesty.
  • open minded to learn and adapt the company culture
  • financial literacy to manage high volume quick service restaurant
  • clear management concept about food cost, payroll, inventory, waste elimination, profit and loss distribution
  • ability to work a flexible schedule of evenings, weekends and holidays

REQUIREMENTS

    ABOUT THE COMPANY

    America Runs on Dunkin


    We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!


    You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

    Dunkin' Franchisee logo

    About Dunkin' Franchisee

    Sourced by ZipRecruiter

    In the pursuit of excellence, we've embraced next-generation design concepts that redefine the Dunkin' experience. Our immersive designs transform every visit into a memorable moment. As we elevate the coffee restaurant experience, our guests can't help but appreciate the captivating ambiance that accompanies their favorite brews. At Dunkin', the journey from 1950 to today has been more than a chronicle of growth; it's a testament to our enduring values and commitment to excellence. Join us in shaping the future of coffee and baked goods - where innovation, community, and quality unite to continue creating what is known to be the best coffee restaurant franchise out there!

    Industry

    Food and beverage stores

    Company size

    10,000+ Employees

    Headquarters location

    Canton, MA, US

    View All Dunkin' Franchisee Jobs