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Critical Situation Manager Jobs (NOW HIRING)

Dunkin'

Manager

Jacksonville, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Dunkin'

Manager

Jacksonville, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Dunkin'

Manager

Atlantic Beach, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Dunkin'

Manager

Jacksonville, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Palatka, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

Dunkin'

Manager

Palatka, FL · On-site

$41K - $46K/yr

A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...

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Critical Situation Manager information

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How much do critical situation manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for critical situation manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a critical situation manager?

A Critical Situation Manager is a professional responsible for overseeing and resolving high-impact incidents or crises within an organization, such as major service outages or security breaches. Their main role is to coordinate response efforts across teams, communicate updates to stakeholders, and ensure a swift resolution to minimize business disruption. They often develop and implement crisis management procedures, prepare incident reports, and lead post-incident reviews to improve future responses. This position requires strong leadership, problem-solving skills, and the ability to work well under pressure.

What are the key skills and qualifications needed to thrive as a critical situation manager?

To thrive as a Critical Situation Manager, you need strong problem-solving abilities, crisis management experience, and a background in IT or operations, often supported by a relevant degree or industry certifications. Familiarity with incident management platforms, communication tools, and ticketing systems like ServiceNow or Jira is typically required. Exceptional communication, composure under pressure, and leadership are vital soft skills for coordinating teams and resolving high-impact issues. These skills are critical to minimize downtime, maintain business continuity, and ensure swift resolution during high-stress incidents.

How does a critical situation manager typically collaborate with cross-functional teams during high-stress incidents?

A Critical Situation Manager works closely with technical support, engineering, communications, and customer-facing teams to coordinate rapid response and resolution during major incidents. They serve as the central point of contact, ensuring all stakeholders are informed, tasks are delegated efficiently, and updates are communicated promptly. This collaboration requires strong leadership, clear communication, and the ability to prioritize under pressure. Building trust and maintaining composure are essential to guide teams through high-stress situations and achieve swift resolutions.

Is critical situation management a stressful job?

Critical situation management is often considered stressful due to the high-pressure environment, urgent decision-making, and the need to handle emergencies effectively. Professionals in this role must stay calm, use strong communication skills, and often work irregular hours to respond promptly to crises.
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Critical Situation Manager jobs near you
Infographic showing various Critical Situation Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.

Manager

Dunkin'

Jacksonville, FL • On-site

$41K - $46K/yr

Full-time

Re-posted 20 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,235 frontline employees who took The Breakroom Quiz

80th of 106 rated fast food restaurants

Job description

DESCRIPTION
Drive your Future at Dunkin!
Opportunity for Above Restaurant Management Position upon Proven Performance
LGS Group of Dunkin is seeking polite, honest and hardworking restaurant managers who will drive our high-volume Dunkin's. Managers will be accountable for the financial and operational performance of the restaurant.
Basic Requirement
  • Politeness - Ensuring excellent hospitality and customer service
  • Being an Example - Creating a positive work environment for team members
  • Caring Nature - Hiring, training & caring the efficient team
  • Compliance - with brand, local, state & federal regulations
  • Routine Tasks - banking, scheduling, inventory management, people management, waste elimination, keeping store neat & clean

What Are We Looking For?
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable mind, who is honest and transparent in the financial matters, who can adapt the company culture and implement to the fellow team members.
  • Management experience in the restaurant is preferable but willing to adapt the company culture which promotes politeness, integrity, hard-work and honesty.
  • open minded to learn and adapt the company culture
  • financial literacy to manage high volume quick service restaurant
  • clear management concept about food cost, payroll, inventory, waste elimination, profit and loss distribution
  • ability to work a flexible schedule of evenings, weekends and holidays

REQUIREMENTS
America Runs on Dunkin
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

What Dunkin' employees say

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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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