The Critical Situation Manager owns the customer-facing response when a customer's trust in the platform has been shaken by a significant efficacy or product concern. This role engages when a ...
The Critical Situation Manager owns the customer-facing response when a customer's trust in the platform has been shaken by a significant efficacy or product concern. This role engages when a ...
Critical Situation Manager
$107K - $154K/yr
The Critical Situation Manager owns the customer-facing response when a customer's trust in the platform has been shaken by a significant efficacy or product concern. This role engages when a ...
Critical Situation Manager
$107K - $154K/yr
The Critical Situation Manager owns the customer-facing response when a customer's trust in the platform has been shaken by a significant efficacy or product concern. This role engages when a ...
Transport Field Regional Lead
Joint Base Pearl Habor Hickam, HI · On-site
$92K - $166K/yr
Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated ...
Transport Field Regional Lead
Joint Base Pearl Habor Hickam, HI · On-site
$92K - $166K/yr
Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated ...
Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated ...
Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated ...
Ensure the Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: Requires 1-3 years of prior relevant experience.
Ensure the Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: Requires 1-3 years of prior relevant experience.
Transport Field Regional Lead
Pearl City, HI · On-site
$92.30 - $166.85/hr
Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated ...
Transport Field Regional Lead
Pearl City, HI · On-site
$92.30 - $166.85/hr
Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Palatka, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Palatka, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Atlantic Beach, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Atlantic Beach, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
... 13 patients (range 1-20) Manage critically ill adult patients Ventilator management with ... during critical situations Candidate Requirements Board certified nurse practitioner Active ...
... 13 patients (range 1-20) Manage critically ill adult patients Ventilator management with ... during critical situations Candidate Requirements Board certified nurse practitioner Active ...
... Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: • Requires 1-3 years of prior relevant experience. • Must ...
... Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: • Requires 1-3 years of prior relevant experience. • Must ...
Active Directory / Exchange Specialist Mid
Norfolk, VA · On-site
$90 - $120/hr
Ensure the Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: * Requires 1-3 years of prior relevant experience.
Active Directory / Exchange Specialist Mid
Norfolk, VA · On-site
$90 - $120/hr
Ensure the Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: * Requires 1-3 years of prior relevant experience.
... Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: • Requires 1-3 years of prior relevant experience. • Must ...
... Critical Situation Manager is apprised of all details regarding any significant events or incidents. You'll Bring These Qualifications: • Requires 1-3 years of prior relevant experience. • Must ...
Manager
Jacksonville, FL · On-site
$41K - $46K/yr
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
$41K - $46K/yr
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
$41K - $46K/yr
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
$41K - $46K/yr
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
$41K - $46K/yr
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Manager
Jacksonville, FL · On-site
$41K - $46K/yr
A polite human being with a servant leadership mindset, who believes in team work by initiating and guiding the team to the goals, who doesn't afraid to manage the critical situation with a stable ...
Critical Situation Manager information
See salary details
$28.5K - $36.2K
9% of jobs
$36.2K - $44K
15% of jobs
$44.3K is the 25th percentile. Wages below this are outliers.
$44K - $51.7K
16% of jobs
The median wage is $57.3K / yr.
$51.7K - $59.4K
14% of jobs
$66.5K is the 75th percentile. Wages above this are outliers.
$59.4K - $67.1K
23% of jobs
$67.1K - $74.9K
8% of jobs
$74.9K - $82.6K
3% of jobs
$82.6K - $90.3K
3% of jobs
$90.3K - $98K
4% of jobs
$98K - $105.8K
2% of jobs
$105.8K - $113.5K
2% of jobs
$28.5K
$62.7K
$113.5K
How much do critical situation manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for critical situation manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What is a critical situation manager?
A Critical Situation Manager is a professional responsible for overseeing and resolving high-impact incidents or crises within an organization, such as major service outages or security breaches. Their main role is to coordinate response efforts across teams, communicate updates to stakeholders, and ensure a swift resolution to minimize business disruption. They often develop and implement crisis management procedures, prepare incident reports, and lead post-incident reviews to improve future responses. This position requires strong leadership, problem-solving skills, and the ability to work well under pressure.
What are the key skills and qualifications needed to thrive as a critical situation manager?
To thrive as a Critical Situation Manager, you need strong problem-solving abilities, crisis management experience, and a background in IT or operations, often supported by a relevant degree or industry certifications. Familiarity with incident management platforms, communication tools, and ticketing systems like ServiceNow or Jira is typically required. Exceptional communication, composure under pressure, and leadership are vital soft skills for coordinating teams and resolving high-impact issues. These skills are critical to minimize downtime, maintain business continuity, and ensure swift resolution during high-stress incidents.
How does a critical situation manager typically collaborate with cross-functional teams during high-stress incidents?
A Critical Situation Manager works closely with technical support, engineering, communications, and customer-facing teams to coordinate rapid response and resolution during major incidents. They serve as the central point of contact, ensuring all stakeholders are informed, tasks are delegated efficiently, and updates are communicated promptly. This collaboration requires strong leadership, clear communication, and the ability to prioritize under pressure. Building trust and maintaining composure are essential to guide teams through high-stress situations and achieve swift resolutions.
Is critical situation management a stressful job?
Critical situation management is often considered stressful due to the high-pressure environment, urgent decision-making, and the need to handle emergencies effectively. Professionals in this role must stay calm, use strong communication skills, and often work irregular hours to respond promptly to crises.
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Cities with the most Critical Situation Manager job openings:
What states have the most Critical Situation Manager jobs?
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What job categories do people searching Critical Situation Manager jobs look for?
The top searched job categories for Critical Situation Manager jobs are:
Full-time
Posted 20 days ago
Job description
The Critical Situation Manager owns the customer-facing response when a customer's trust in the platform has been shaken by a significant efficacy or product concern. This role engages when a customer's feedback is substantive and requires a coordinated investigation and response from R&D and other technical teams. The Critical Situation Manager leads that investigation, translates technical findings into clear, confidence-restoring customer communication, and owns the engagement through to a formal resolution and close-out.
As a Critical Situation Manager, you are a skilled communicator who thrives at navigating complex customer challenges, influencing cross-functional teams, and restoring customer confidence. You bring a strong customer-first mindset, the ability to untangle technical and relationship issues, and the confidence to drive action across Customer Success, Product, Engineering, and Support. Your leadership and organizational skills will ensure that escalations are handled with urgency, transparency, and accountability. You have held roles such as Support Engineer, Sales Engineer, or Technical Account Manager in enterprise SaaS or cybersecurity environments, and this background enables you to navigate complex technical issues and customer relationships effectively.
The Critical Situation Manager will:
- Serve as the customer-facing owner for high-stakes technical situations where a customer's confidence in the platform needs to be restored.
- Assess incoming situations and determine the right level of response, from a clear explanation to a full cross-functional investigation.
- Coordinate with R&D and other technical teams to investigate customer-reported concerns, translating customer feedback into a precise, actionable investigation request.
- Translate technical findings back into clear, credible communication for customer stakeholders, up to and including executive audiences.
- Own the full arc of each engagement following the initial assignment, from investigation through resolution, and a formal close-out with the customer.
- Set and hold timeline expectations with customers throughout an engagement, ensuring no gaps in communication.
- Track outcomes and findings across engagements to identify recurring themes and inform product and process improvements.
- Build and drive the Critical Situation Management process and build playbooks for handling common scenarios
Must Haves
- 5-7 years of customer-facing experience in a technical role (TAM, SE, Support, or related enterprise SaaS roles) with a proven track record in managing escalations
- Sufficient technical fluency in Abnormal's detection architecture and investigation tooling to engage credibly with both R&D and customers without a technical translator.
- Demonstrated success in leading de-escalations for complex, strategic customers, and strong judgment in assessing the right level of response to a customer concern
- Strong understanding of customer lifecycle, support workflows, and escalation management best practices
- Excellent verbal and written communication skills, including executive-level communication with customers and internal stakeholders
- Comfort owning complex, multi-week engagements through to resolution, not just leading an initial call.
- Strong organizational skills with the ability to prioritize multiple high-stakes issues simultaneously
- Demonstrated ability to build cross-functional trust quickly, including with technical teams outside your direct reporting line.
- Empathy-driven, customer-first orientation with a bias for action
- Experience in Cybersecurity is required
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