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Critical Situation Manager Jobs in Virginia (NOW HIRING)

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Critical Situation Manager information

See Virginia salary details

$24.3K

$62.5K

$112.9K

How much do critical situation manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for critical situation manager in Virginia is $62,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $82,200.00 per year, depending on experience, location, and employer.

What is a critical situation manager?

A Critical Situation Manager is a professional responsible for overseeing and resolving high-impact incidents or crises within an organization, such as major service outages or security breaches. Their main role is to coordinate response efforts across teams, communicate updates to stakeholders, and ensure a swift resolution to minimize business disruption. They often develop and implement crisis management procedures, prepare incident reports, and lead post-incident reviews to improve future responses. This position requires strong leadership, problem-solving skills, and the ability to work well under pressure.

What are the key skills and qualifications needed to thrive as a critical situation manager?

To thrive as a Critical Situation Manager, you need strong problem-solving abilities, crisis management experience, and a background in IT or operations, often supported by a relevant degree or industry certifications. Familiarity with incident management platforms, communication tools, and ticketing systems like ServiceNow or Jira is typically required. Exceptional communication, composure under pressure, and leadership are vital soft skills for coordinating teams and resolving high-impact issues. These skills are critical to minimize downtime, maintain business continuity, and ensure swift resolution during high-stress incidents.

How does a critical situation manager typically collaborate with cross-functional teams during high-stress incidents?

A Critical Situation Manager works closely with technical support, engineering, communications, and customer-facing teams to coordinate rapid response and resolution during major incidents. They serve as the central point of contact, ensuring all stakeholders are informed, tasks are delegated efficiently, and updates are communicated promptly. This collaboration requires strong leadership, clear communication, and the ability to prioritize under pressure. Building trust and maintaining composure are essential to guide teams through high-stress situations and achieve swift resolutions.

Is critical situation management a stressful job?

Critical situation management is often considered stressful due to the high-pressure environment, urgent decision-making, and the need to handle emergencies effectively. Professionals in this role must stay calm, use strong communication skills, and often work irregular hours to respond promptly to crises.

What are popular job titles related to Critical Situation Manager jobs in Virginia?

For Critical Situation Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Critical Situation Manager jobs in Virginia look for?

The top searched job categories for Critical Situation Manager jobs in Virginia are:

What cities in Virginia are hiring for Critical Situation Manager jobs?

Cities in Virginia with the most Critical Situation Manager job openings:

Active Directory / Exchange Specialist Mid

Norfolk, VA • On-site


Leidos
IT Services • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 496 rated business services

People enjoy working here

Good employer

Recommended by students


Full-time

Posted 15 days ago


Job description

More About the Role:
Leidos is seeking an Active Directory/Exchange Specialist Mid to support efforts for the NMCI/SMIT program to perform network engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy's NMCI network. Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

The Active Directory/Exchange Specialist Mid is responsible for monitoring events and incidents that affect server and service health across Enterprise and documenting outage.

What You'll Get to Do:
Support and manage the operation, servicing, trouble shooting, and account administration of Active Directory (AD), Exchange, Active Directory Application Mode (ADAM), and the Global Address List (GAL).
Support the operation, servicing, troubleshooting of Active Directory (AD) and Exchange.
Monitor Active Directory, Exchange, DHCP, Domain Controllers, AHDS DMZ and other services using various tools and Microsoft PowerShell.
Adjust simple PowerShell scripts and commands as needed for various results.
Use VMWare to monitor and troubleshoot servers.
Analyze various server and workstation logs to assist with resolutions
Excellent verbal and written communication skills are a must.
Utilize internal systems to report incidents to leadership.
Take escalations of any alerts/events identified as significant and requiring action.
Ensure the Critical Situation Manager is apprised of all details regarding any significant events or incidents.

You'll Bring These Qualifications:
Requires 1-3 years of prior relevant experience.
Must be a US Citizen and have DoD Secret Clearance.
8570 Compliant meeting the IAT level certification requirements.
Microsoft Azure Certification AZ-900, AZ-104.
Familiarity with ITIL best practices (ITIL Foundations).
Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management to include Service Manager, Remedy, Service Now, Helix.
Worked in a DOD environment and understands customer communication.
Experience in a data center environment.
Performs well under pressure and ability to calm end users.
Hands-on Experience in working with DoD networks, including NIPR and SIPR.
Willing to perform shift work:
-6:00PM - 6:00AM ET.
-Shift 4: Thursday-Saturday and every other Wed.

These Qualifications Would be Nice to Have:
Prior military experience a plus; USMC or USN IT experience preferred.
Experience working with networking technologies and data centers.
Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics.
An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity.
Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members.
Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership.
Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 6, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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Pay

Benefits

Hours and flexibility

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