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Critical Response Jobs (NOW HIRING)

Rapid Response Monitoring

Director of PMO

Syracuse, NY

$140K - $170K/yr

Job Summary Rapid Response is passionate about creating cutting-edge solutions that make a positive impact on protecting life and property. The Project Management Office (PMO) plays a critical role ...

Rapid Response Monitoring

Director of PMO

Syracuse, NY · On-site

$140K - $170K/yr

Job Summary Rapid Response is passionate about creating cutting-edge solutions that make a positive impact on protecting life and property. The Project Management Office (PMO) plays a critical role ...

Manitowoc County

Deputy Sheriff

Manitowoc, WI · On-site

From proactive patrols that keep neighborhoods safe to critical response situations, every day brings new challenges and meaningful impact. What You'll Do: * Enforce Wisconsin state laws and ...

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How much do critical response jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for critical response in the United States is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $17.79 per hour, depending on experience, location, and employer.

How does the Critical Response team typically coordinate with other departments during high-pressure incidents?

During high-pressure incidents, the Critical Response team collaborates closely with security, operations, and executive leadership to ensure a swift, unified response. Team members are often responsible for real-time communication, sharing updates, and clarifying roles to minimize confusion. This collaboration may involve scheduled debriefs, use of emergency communication tools, and adherence to established protocols. Being comfortable working cross-functionally and adapting to rapidly changing situations is essential for success in this role.

What are critical response jobs?

Critical response jobs are positions that involve immediate action in high-pressure situations to address emergencies, crises, or urgent incidents. These roles can include first responders like paramedics, firefighters, police officers, emergency management personnel, and specialized crisis intervention teams. Individuals in critical response jobs are trained to assess situations quickly, make rapid decisions, and provide essential services to protect life, property, and public safety. The work often requires specialized training, emotional resilience, and the ability to collaborate with other responders. These roles are essential for effective disaster response and public safety operations.

What are the key skills and qualifications needed to thrive as a Critical Response professional, and why are they important?

To thrive as a Critical Response professional, you need strong situational assessment, crisis management, and decision-making skills, often supported by relevant certifications such as EMT, law enforcement, or crisis intervention training. Familiarity with emergency communication systems, incident management software, and specialized safety equipment is typically required. Excellent communication, composure under pressure, and teamwork are essential soft skills for effectively managing high-stress incidents. These skills ensure rapid, coordinated, and effective responses that protect individuals and minimize harm during emergencies.

What is the difference between Critical Response vs Emergency Response?

AspectCritical ResponseEmergency Response
CertificationsCPR, First Aid, Crisis ManagementCPR, First Aid, Emergency Medical Technician (EMT)
Work EnvironmentSecurity incidents, crisis situations, high-stress environmentsAccidents, medical emergencies, disaster sites
Industry UsageSecurity, law enforcement, crisis managementHealthcare, public safety, disaster response

Critical Response focuses on managing security threats and crises, often in security or law enforcement settings, requiring crisis management skills. Emergency Response involves immediate medical or safety actions during accidents or disasters, typically requiring medical certifications like EMT. Both roles operate in high-stress environments but differ in their primary focus and required credentials.

More about Critical Response jobs
What are the most commonly searched types of Critical Response jobs? The most popular types of Critical Response jobs are:
What job categories do people searching Critical Response jobs look for? The top searched job categories for Critical Response jobs are:
Critical Response jobs near you
Infographic showing various Critical Response job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,185 per year, or $20.3 per hour.
Director of PMO

Director of PMO

Rapid Response Monitoring

Syracuse, NY

$140K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Rapid Response Monitoring rating

8.3

Company rating: 8.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

11th of 109 rated security

Job description

Location
This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Job Summary
Rapid Response is passionate about creating cutting-edge solutions that make a positive impact on protecting life and property. The Project Management Office (PMO) plays a critical role in ensuring the successful delivery of our projects. We provide best-in-class project management methodologies, standards, and tools that drive efficiency and effectiveness—whether in traditional or Agile environments. We are a team of dedicated individuals who are committed to exceeding customer expectations.

We are seeking a motivated and experienced Director of PMO to lead our team and ensure the successful execution of all projects. This role is responsible for building and maturing PMO practices, leading cross-functional projects, and managing hands-on projects. The ideal candidate has a proven track record of delivery excellence, a PMP certification, and strong experience applying Agile principles.

Salary Range
$140,000 - $170,000 per year, based on experience

Responsibilities

  • Lead, manage, and develop a team of 10+ Project Managers providing guidance, coaching, and performance feedback to ensure individual and team success.
  • Develop and implement PMO standard operating procedures (SOPs) aligned with PMI guidelines
  • Manage defined projects to meet expectations, achieve business outcomes, and adhere to quality standards
  • Collaborate with stakeholders to identify and address project risks and challenges
  • Proactively identify opportunities for improvement and implement changes to enhance project management practices
  • Stay abreast of trends and best practices in project management
  • Contribute to the development and implementation of training programs for project teams

Basic Qualifications

  • Ten (10) years of experience managing people
  • PMP Certification
  • Four (4) year degree or equivalent military experience
  • Excellent verbal and written communication skills
  • Ability to work on multiple projects concurrently
  • Highly organized with demonstrated attention to detail and a sense of urgency

Preferred Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or Engineering
  • Eight plus (8+) years of hands-on experience managing projects
  • PMI DASM (Disciplined Agile Scrum Master), GAQM CPD (Certified Project Director)

What awaits you at Rapid Response

  • Medical, Dental, Vision, and 401k
  • Paid Vacation and Sick Time
  • Wellness Program + Wellness DAYS OFF
  • Internal advancement opportunities
  • The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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