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Crisis Line Volunteer Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Common Ground

988 Crisis Specialist

Pontiac, MI

  • PTO

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

  • PTO

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

Collaborate with Shift Supervisors and other crisis line staff to provide or receive support ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Felton Institute

Hotline Program Associate

San Francisco, CA · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Provide Access Line Intake and referral support if working Access Line. * Provide crisis intervention and emergency services as needed. Teamwork * Welcome, help train, mentor and support volunteers ...

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Crisis Line Volunteer information

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How much do crisis line volunteer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for crisis line volunteer in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Crisis Line Volunteer vs Crisis Counselor?

AspectCrisis Line VolunteerCrisis Counselor
Required CredentialsMinimal, often training providedCertification or licensure often required
Work EnvironmentPhone or online crisis helplines, volunteer-basedClinical settings, mental health clinics, hospitals
Employer & Industry UsageNonprofit organizations, helplinesHealthcare facilities, mental health agencies
Common Search & Comparison IntentUnderstanding volunteer roles in crisis supportProfessional mental health support roles

While both Crisis Line Volunteers and Crisis Counselors provide critical support during emergencies, volunteers typically undergo basic training and offer immediate emotional support via helplines. Crisis Counselors usually have formal mental health training and work in clinical settings, providing ongoing therapy or assessment. The main difference lies in credentials, work environment, and scope of practice.

What are some common challenges faced by crisis line volunteers, and how are they supported in managing these challenges?

Crisis Line Volunteers often encounter emotionally intense situations and may speak with individuals experiencing distress, anxiety, or even suicidal thoughts. These conversations can be challenging and emotionally taxing, but organizations typically provide comprehensive training, ongoing supervision, and access to debriefing sessions to help volunteers manage stress and maintain their well-being. Volunteers are also encouraged to use peer support and are never required to handle difficult calls alone, ensuring a collaborative and supportive environment. Most organizations emphasize self-care and provide resources to help volunteers process their experiences.

What is a crisis line volunteer?

Crisis Line Volunteers are trained individuals who provide immediate support, active listening, and resources to people experiencing emotional distress or crisis through phone, text, or online chat services. They help callers manage difficult situations, such as mental health struggles, suicidal thoughts, or abuse, by offering empathy and connecting them to appropriate professional help if needed. Volunteers play a crucial role in supporting community mental health and can make a significant difference in the lives of those in crisis.

What are the key skills and qualifications needed to thrive as a crisis line volunteer, and why are they important?

To thrive as a Crisis Line Volunteer, you need active listening skills, emotional resilience, and a strong understanding of crisis intervention principles, usually supported by specialized training or orientation. Familiarity with call management systems and documentation tools is typically required for handling and recording calls efficiently. Compassion, non-judgmental communication, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are crucial for providing immediate support to individuals in distress and ensuring their safety and well-being during high-stress situations.
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What cities are hiring for Crisis Line Volunteer jobs?

Cities with the most Crisis Line Volunteer job openings:

What are the most commonly searched types of Crisis Line jobs?

The most popular types of Crisis Line jobs are:

What states have the most Crisis Line Volunteer jobs?

States with the most job openings for Crisis Line Volunteer jobs include:

What job categories do people searching Crisis Line Volunteer jobs look for?

The top searched job categories for Crisis Line Volunteer jobs are:

Crisis Line Volunteer jobs near you
Infographic showing various Crisis Line Volunteer job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Clinical Supervisor - Crisis Response Services

Crisis Connections

Seattle, WA

$86K - $94K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Description


Lead with Purpose. Support Lives in Crisis.


Every call can change a life. As a Clinical Supervisor, you'll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.


At Crisis Connections, you'll help shape the quality of crisis care delivered across King County and Washington State-ensuring that every caller receives timely, thoughtful, and effective support.


Why This Role Matters

  • You'll directly influence the quality of suicide prevention and crisis response services.
  • You'll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
  • You'll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
  • You'll collaborate with clinical leaders and community partners across the state.

What You'll Do

  • Supervise, coach, and support crisis line staff and volunteers
  • Provide clinical guidance and mentorship during real-time crisis situations
  • Support daily operations in a 24/7 crisis contact center
  • Train staff on best practices, policies, and crisis intervention techniques
  • Monitor call and performance trends to ensure quality and consistency
  • Partner with internal leaders and external behavioral health providers
  • Serve as a trusted clinical resource for staff at all experience level

Requirements


What You Bring

  • Master's degree in Counseling, Social Work, Psychology, or a related field
  • Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
  • Licensure (or associate licensure) in counseling or social work
  • Experience supporting individuals in crisis
  • Strong communication, documentation, and computer skills 
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. 

Preferred

  • Experience with crisis lines, helplines, or phone-based assessments
  • Training or facilitation experience
  • Background in call center or multidisciplinary environments

Why You'll Love Working at Crisis Connections

  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off and paid holidays
  • Retirement and transit benefits
  • Ongoing training and professional development
  • A mission-driven, inclusive workplace committed to equity and belonging

Ready to Make an Impact?

If you're energized by meaningful leadership, clinical excellence, and supporting both staff and community members during critical moments, we encourage you to apply.


Apply today and help strengthen the future of crisis care. 

Clinical Supervisor - Crisis

Location: Seattle (Belltown Area)
Full-Time | Multiple Shifts Available (Days or Swing)

Salary Range: $86,000-$94,000

Learn more about our benefits and employee support:
https://crisisconnections.org/get-involved/careers/benefits/

Apply