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How much do crisis line volunteer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for crisis line volunteer in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Crisis Line Volunteer vs Crisis Counselor?

AspectCrisis Line VolunteerCrisis Counselor
Required CredentialsMinimal, often training providedCertification or licensure often required
Work EnvironmentPhone or online crisis helplines, volunteer-basedClinical settings, mental health clinics, hospitals
Employer & Industry UsageNonprofit organizations, helplinesHealthcare facilities, mental health agencies
Common Search & Comparison IntentUnderstanding volunteer roles in crisis supportProfessional mental health support roles

While both Crisis Line Volunteers and Crisis Counselors provide critical support during emergencies, volunteers typically undergo basic training and offer immediate emotional support via helplines. Crisis Counselors usually have formal mental health training and work in clinical settings, providing ongoing therapy or assessment. The main difference lies in credentials, work environment, and scope of practice.

What are some common challenges faced by crisis line volunteers, and how are they supported in managing these challenges?

Crisis Line Volunteers often encounter emotionally intense situations and may speak with individuals experiencing distress, anxiety, or even suicidal thoughts. These conversations can be challenging and emotionally taxing, but organizations typically provide comprehensive training, ongoing supervision, and access to debriefing sessions to help volunteers manage stress and maintain their well-being. Volunteers are also encouraged to use peer support and are never required to handle difficult calls alone, ensuring a collaborative and supportive environment. Most organizations emphasize self-care and provide resources to help volunteers process their experiences.

What is a crisis line volunteer?

Crisis Line Volunteers are trained individuals who provide immediate support, active listening, and resources to people experiencing emotional distress or crisis through phone, text, or online chat services. They help callers manage difficult situations, such as mental health struggles, suicidal thoughts, or abuse, by offering empathy and connecting them to appropriate professional help if needed. Volunteers play a crucial role in supporting community mental health and can make a significant difference in the lives of those in crisis.

What are the key skills and qualifications needed to thrive as a crisis line volunteer, and why are they important?

To thrive as a Crisis Line Volunteer, you need active listening skills, emotional resilience, and a strong understanding of crisis intervention principles, usually supported by specialized training or orientation. Familiarity with call management systems and documentation tools is typically required for handling and recording calls efficiently. Compassion, non-judgmental communication, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are crucial for providing immediate support to individuals in distress and ensuring their safety and well-being during high-stress situations.
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What cities are hiring for Crisis Line Volunteer jobs?

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What are the most commonly searched types of Crisis Line jobs?

The most popular types of Crisis Line jobs are:

What states have the most Crisis Line Volunteer jobs?

States with the most job openings for Crisis Line Volunteer jobs include:

What job categories do people searching Crisis Line Volunteer jobs look for?

The top searched job categories for Crisis Line Volunteer jobs are:

Crisis Line Volunteer jobs near you
Infographic showing various Crisis Line Volunteer job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

On Call Program Associate

Felton Institute

San Francisco, CA • On-site

$27.54/hr

Part-time

Re-posted 2 days ago

Job description

On Call Program Associate
Part Time

San Francisco

Agency Overview
Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description 

San Francisco Suicide Prevention’s 24-hour Crisis Line provides immediate crisis intervention and emotional support to everyone who calls. Since 1962, we have been answering the telephone around the clock, whenever we are needed. We have been able to maintain this service for over fifty years through the wonderful dedication of over 200 trained individuals who volunteer their time to answer the phones and help their neighbors through a crisis. All volunteers are trained and supervised by a professional staff, and all receive ongoing training to hone their skills with the newest developments in the field of suicide prevention. 

Position Overview 

Provide overnight, weekend and various shifts coverage on all SFSP’s 24-hour hotlines and all crisis lines. This position reports to and adheres to agency’s policies/procedures and programs. 

Specific Duties and Responsibilities (Essential Functions) 


Service Delivery 

  • Answer calls from clients calling the Crisis lines or Access Line. 
  • Assess callers needs and provide emotional support in a non-judgmental manner.
  • Empower callers to look at options and make their own decisions.
  • Provide information and referrals to callers when appropriate.
  • Assess suicide risks and determine plan of action.
  • Provide Access Line Intake and referral support if working Access Line.
  • Provide crisis intervention and emergency services as needed. 

Teamwork 

  • Welcome, help train and support volunteers on the hotlines as needed.
  • Participate in continuing education presentations as needed.
  • Contribute to a positive work environment and culture by showing respect to co-workers and engaging in positive team dynamics by concentrating on work duties engage in pro agency work culture. 

Compliance & QA 

  • Record client contacts database and communicate concerns to Supervisor    
  • Enters participant information by inputting alphabetic and numeric data on system. 
  • Maintains data entry requirements by following data program techniques and procedures. 
  • Keep files and data secured to protect participant confidentiality. 
  • Ensures compliance with legal/ethical and confidentiality standards.  
  • Performs other duties as assigned by the Program Director or Supervisor.   

Qualifications 

  • Must successfully complete SFSP Crisis Line Volunteer training program or equivalent prior experience. 
  • AA in social work, psychology or related area, or similar education or training in suicide prevention / mental health. 
  • Must have demonstrated successful performance and experience on the Crisis Lines.  
  • Ability to communicate well, both verbally and in writing. 
  • Ability to work independently and with others. 
  • Attention to detail. 
  • Experience working with vulnerable populations. 
  • Experience with crisis interventions, suicide callers and call center work 
  • Demonstrate ability to engage and support clients with challenging situations and suicide ideation 
  • Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.  
  • Ability to work effectively both individually and as part of a diverse team. 
  • Experience with evidence-based practices and de-escalating clients 
  • Able to exercise good judgment and maintain healthy boundaries with clients and staff. 
  • Able to stay awake and alert during shift Strong computer skills: MS office, data entry, write clear and accurate narrative reports  

Additional Information 

Reports to: Hotline Manager

Job Type:Part Time/On Call

Work Schedule: Onsite

FLSA Status: Non-Exempt

Salary Range: $27.54 per hour

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.


Equal Employment Opportunity

Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the  San Francisco Fair Chance Ordinance

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: PART_TIME

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