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Credit Collections Associate Jobs in Virginia (NOW HIRING)

Tidewater Fleet Supply LLC

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

Education and Experience Associate degree or a combination of relevant experience/training is preferred. Prior experience in collections, credit review, and/or payment application is strongly ...

Tidewater Fleet Supply

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

Education and Experience • Associate degree or a combination of relevant experience/training is preferred. • Prior experience in collections, credit review, and/or payment application is strongly ...

Electrical Equipment Company

Inside Sales

Norfolk, VA · On-site

... credit/collections, sales and operations. "Key" accounts will get priority on resources committed ... Associates degree or equivalent relevant work experience * Previous experience in industrial or ...

EECO

Inside Sales

Norfolk, VA

... credit/collections, sales and operations. "Key" accounts will get priority on resources committed ... Associates degree or equivalent relevant work experience * Previous experience in industrial or ...

EECO

Inside Sales

Norfolk, VA · On-site

... credit/collections, sales and operations. "Key" accounts will get priority on resources committed ... Associates degree or equivalent relevant work experience * Previous experience in industrial or ...

Imh

$19.29 - $25.61/hr

Recognizing true overpayments from false credits * Researching claim cycle * Understanding ... Billing, Follow-Up, Collections)required * Knowledge of Medicaid and Medicare billing ...

Imh

$19.29 - $25.61/hr

Recognizing true overpayments from false credits * Researching claim cycle * Understanding ... Billing, Follow-Up, Collections)required * Knowledge of Medicaid and Medicare billing ...

New

Signet Jewelers

Sales Associate

Vienna, VA · On-site

$14 - $19/hr

Utilize extensive knowledge of our inventory and designer collections to guide customers in making ... No push to sell warranties, credit applications, or additional products. Requirements: * Experience:

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Credit Collections Associate information

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Virginia? The most popular types of Credit Collections jobs in Virginia are:
What are popular job titles related to Credit Collections Associate jobs in Virginia? For Credit Collections Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Credit Collections Associate jobs in Virginia look for? The top searched job categories for Credit Collections Associate jobs in Virginia are:
What cities in Virginia are hiring for Credit Collections Associate jobs? Cities in Virginia with the most Credit Collections Associate job openings:
Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Collection Specialist

Collection Specialist

Tidewater Fleet Supply LLC

Norfolk, VA • On-site

$16 - $21.50/hr

Other

Posted 27 days ago

Job description

Description

Collection Specialist

The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.

Responsibilities

Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.

Prepare and distribute customer statements and dunning notices.

Actively monitor aging reports and identify delinquent accounts for follow-up.

Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)

Negotiate payment plans and settlements following company policies.

Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration

Establish and maintain relationships and billings with pre-negotiated city contracts.

Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.

Assist with cross-training on responsibilities.

Performs other related duties as assigned.

Requirements

Skills, Knowledge, and Abilities

Experience in B2C and B2B customer collections, receivables management, and payment application.

Computer skills required.

Proficiency with Microsoft Office Suite.

Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills

Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.

Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.


Education and Experience

Associate degree or a combination of relevant experience/training is preferred.

Prior experience in collections, credit review, and/or payment application is strongly preferred.

In-depth knowledge and experience with relevant collections process and procedures


Physical Demands and Working Conditions

Talking, hearing, and seeing with close visual acuity are frequently required.

Regular use of computer involving repetitive keystroke motion.

Sedentary work involves sitting most of the time.

Works in a normal office setting with little to no exposure to adverse environmental conditions.

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