Cox Customer Service Jobs in Raleigh, NC (NOW HIRING)

Company

Cox Automotive - USAVehicle OperationsManager, Truck Maintenance - Non-DOTManager - People LeaderNo remote option; must work at a specified Cox locationYes, 50% of the timeVariable

Compensation

Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Cox Fleet keeps your fleet moving.

Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleet is currently hiringaMobile Technician Leaderto join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties:

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.

• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.

• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.

• Travel to technician and customer locations frequently.

• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.

• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.

• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.

• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.

• Assist in the development of and/or adherence to a monthly budget.

• Coordinate with market team members to set goals and strategies for improving team and market productivity.

• Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.

• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.

• Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.

• Implement safety processes and procedures and monitor technicians' adherence to them.

• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same.

• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to function as liaison between Cox Fleet's technicians and customers.

• Facilitate communication and problem solving across various organizational functions to resolve any issues.

Drive and manage change initiatives impacting technicians, including process improvements, technology adoption, organizational changes, and safety or compliance initiatives, while maintaining engagement and productivity.

• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.

• Monitor inventory levels of equipment, parts, or tools across technicians.

• Interview, select, and train new technicians.

• Actively work across Cox Fleet's organizations to resolve items related to the technician's role, such as HR, Parts/Procurement, Fleet Management, IT, etc.

• Operate a company-issued vehicle to travel to technicians and customer locations.

• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians.

• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and one (1) years' experience in a related field; or 10 years' experience in a related field.

• 1+ year of experience in management or lead role.

Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver's license,

• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and 'tough love' as it pertains to mobile technicians.

• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.

• Ability to coordinate multiple group efforts to solve issues related to the technician job.

• Ability to act with a high sense of urgency.

Required Competencies:

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.

• Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.

• Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internalandexternal customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.

Change Leadership:Demonstrated ability to adapt leadership approach during periods of change, address resistance constructively, and help technicians successfully transition to new processes and expectations.

• Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.

• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high-levelof accomplishment.

• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.

• Interpersonal Savvy: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a 'take it or leave it' approach to problem-solving.

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.