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Cox Customer Service Jobs in Raleigh, NC (NOW HIRING)

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$8

$16

$26

How much do cox customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for cox customer service in Raleigh, NC is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cox Customer Service Representative, and why are they important?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What are Cox Customer Service representatives?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

Does Cox offer remote jobs?

Cox Customer Service roles may offer remote work options, depending on the position and department. Many customer service jobs at Cox can be performed remotely with a reliable internet connection and a suitable home office setup, especially as remote work has become more common in the industry.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are popular job titles related to Cox Customer Service jobs in Raleigh, NC? For Cox Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Cox Customer Service jobs in Raleigh, NC look for? The top searched job categories for Cox Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Cox Customer Service jobs? Cities near Raleigh, NC with the most Cox Customer Service job openings:
Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Raleigh, NC as of May 2026, with employment types broken down into 26% Full Time, 63% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,652 per year, or $16.7 per hour.
Senior or Lead VMware Engineer (RapidScale)

Senior or Lead VMware Engineer (RapidScale)

Cox Communications, Inc.

Raleigh, NC • Hybrid

$101.50K - $169.10K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

6th of 76 rated telecommunications companies

Job description

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Cloud Engineer

Management Level

Individual Contributor

Flexible Work Option 

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

AtRapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

RapidScaleis seeking a Senior orLead CloudVMwareEngineerwho willberesponsible formaintainingthe health, performance, and reliability ofRapidScale'smanaged cloud environments.You willsupportthe stability and scalability of both domestic and international data centers, with a focus on VMware-based virtualization and core infrastructure technologies.

You havestrong technical depth, advanced troubleshooting skills, and the ability tooperatein a fast-paced, high-availability environment supporting enterprise customers.

What You Will Do

  • Support andmaintaincloud infrastructure across compute, storage, networking, virtualization, backup, and monitoring systems

  • Troubleshoot and resolve complex technical issues and escalations, minimizing customer impact

  • Drive improvements in system performance, reliability, and operational efficiency

  • Partner with Architecture, Security, and Engineering teams to implement enhancements andmaintaincompliance

  • Develop andmaintaindocumentation, runbooks, and operational procedures

  • Ensure effective monitoring and alerting across infrastructure components

  • Participate in a 24x7 on-call rotation supporting customer environments

Required Qualifications

  • Senior VMware Engineer- Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field

  • Lead VMware Engineer-Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field

  • Strong experience with VMware-based virtualization environments (vSphere,ESXi, vCenter)

  • Proven ability to troubleshoot complex infrastructure issues and manage escalations in high-availability environments

  • Experience performing root cause analysis and driving issue resolution

  • Willingness toparticipatein a 24x7 on-call rotation

Preferred Qualifications

  • Experience with VMware technologies such asvSAN, NSX or NSX-T, andvCloudDirector

  • Familiarity with VMware ecosystem tools (Aria Suite, SRM, Tanzu)

  • Experience with Cisco UCS infrastructure

  • Knowledge of networking fundamentals (VLANs, LACP)

  • Experience with scripting or automation (PowerShell,PowerCLI)

  • Familiarity with public cloud environments (Azure, AWS) and VMware cloud solutions (AVS, VMC, Azure AVD)

  • Experience in managed services or enterprise customer environments

  • Experience handling Sev-1 incidents and delivering root cause analysis

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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