ZipRecruiter

Log In

1

Customer Success Agent Jobs in Raleigh, NC (NOW HIRING)

Versana

Client Success Operations Lead

Raleigh, NC · On-site

By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented ... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented ... Collaborate with product, engineering, marketing, sales and customer success teams to deliver a ...

Versana

Client Success Operations Lead

Raleigh, NC

By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented ... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ...

Apply Early

next page

Showing results 1-20

All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Raleigh, NC

Customer Success Agent information

See Raleigh, NC salary details

$9

$17

$26

How much do customer success agent jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for customer success agent in Raleigh, NC is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.38 per hour, depending on experience, location, and employer.

What are some common challenges Customer Success Agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Success Agents?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
What are popular job titles related to Customer Success Agent jobs in Raleigh, NC? For Customer Success Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Agent jobs in Raleigh, NC look for? The top searched job categories for Customer Success Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Agent jobs? Cities near Raleigh, NC with the most Customer Success Agent job openings:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.
Customer Success & Retention Specialist

Customer Success & Retention Specialist

Air Experts Heating, Cooling, LLC

Raleigh, NC • Hybrid

$20/hr

Full-time

Posted 22 days ago

Be an early applicant

Job description

Customer Success & Retention Specialist

– Join Our Award-Winning Team!
Location: 2730 Rowland Rd. Raleigh, NC 27615

At Air Experts Heating, Cooling and Plumbing, we’ve been proudly serving our community for over 35 years—and our success comes from putting people first. We’re looking for a Digital Lead Coordinator to join our team in Raleigh. In this role, you’ll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we’re known for.

Why You’ll Love Working Here

We believe great work deserves great rewards. When you join Air Experts, you’ll enjoy:

  • Pay Range: $20 per hour + monthly bonus potential and commissions
  • Weekly Pay On Friday
  • Comprehensive Benefits Package – Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
  • Financial Security – 401K with company match to help build your future.
  • Work-Life Balance – Generous paid time off and paid holidays.
  • Perks & Discounts – Employee discounts on all our services, plus an Employee Referral Program.
  • Professional Growth – Ongoing training, development, and a supportive team culture.
  • Award-Winning Team – Be part of a company recognized for outstanding customer service and community commitment.

What You’ll Do

  • Monitor and triage incoming customer requests from email, website forms, and digital platforms.
  • Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
  • Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
  • Manage online appointment scheduling through digital tools and CRM systems.
  • Document and track all customer interactions in the CRM for accuracy and follow-up.
  • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
  • Look for opportunities to improve customer satisfaction and streamline digital processes.

What We’re Looking For

  • High school diploma or equivalent; some college a preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Comfortable handling a high volume of customer emails, chats and messages.
  • Tech-savvy with CRM systems (ServiceTitan experience preferred).
  • A customer-first attitude with a friendly, professional approach.
  • Ability to work independently and as part of a collaborative team.

Schedule

This is a full-time, hybrid position at our North Raleigh location.

Sunday-Thursday 9:30AM-6:30PM Sunday is remote, all other days in office.
If you're looking for a rewarding career where what you do matters, Apply Today!