ZipRecruiter

Log In

1

Customer Success Agent Jobs in Raleigh, NC (NOW HIRING)

previous page

Showing results 41-60

All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Raleigh, NC

Customer Success Agent information

See Raleigh, NC salary details

$9

$17

$26

How much do customer success agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer success agent in Raleigh, NC is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.38 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Raleigh, NC?

For Customer Success Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Agent jobs?

Cities near Raleigh, NC with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,735 per year, or $17.7 per hour.

Account Manager - State Farm Agent Team Member

Gary Elliott - State Farm Agent

Chapel Hill, NC • On-site

$50K - $75K/yr

Full-time

PTO

Re-posted 24 days ago

Job description

Benefits:
  • License Reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
 
I’ve proudly served as a State Farm agent since 1985 and have spent more than 40 years helping individuals, families, and businesses protect what matters most. I earned my bachelor’s degree in business from East Carolina University, and over the years I’ve built an office culture centered around knowledge, trust, and building long lasting relationships with our customers and community.
Our office is friendly, supportive, and team oriented with a work hard, play hard mentality. We currently have three full time team members and one part time team member, and we’re excited to continue growing our team. With over 85 years of combined insurance experience in the office, we pride ourselves on providing personalized guidance, respecting our customers’ budgets, and delivering the kind of small town service people can count on.
We offer work life balance, paid time off, and opportunities to qualify for bonuses. I’m looking for someone reliable, dependable, detail oriented, communicative, and self driven who enjoys helping others and wants to be part of a positive, knowledgeable, and supportive team environment. 
ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Gary Elliott - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Develop and maintain customer relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to customers.
  • Oversee the resolution of complex customer issues.
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Experience in insurance sales or account management preferred.
  • Leadership and interpersonal skills.
  • Proven track record of meeting sales targets.
  • Willingness to engage in sales conversations.