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Counter Manager Jobs (NOW HIRING)

Von Maur

COSMETICS COUNTER MANAGER

Normal, IL · On-site

$17 - $19/hr

As a Cosmetic Counter Manager , you represent Von Maur and impact our reputation as America's Leading Department Store. You are responsible for the complete operations of a cosmetic line and ...

Von Maur

COSMETICS COUNTER MANAGER

Eden Prairie, MN · On-site

$18 - $21/hr

As a Cosmetic Counter Manager , you represent Von Maur and impact our reputation as America's Leading Department Store. You are responsible for the complete operations of a cosmetic line and ...

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How much do counter manager jobs pay per hour?

As of May 30, 2026, the average hourly pay for counter manager in the United States is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $20.67 per hour, depending on experience, location, and employer.

What Does a Counter Manager Do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What are the key skills and qualifications needed to thrive as a Counter Manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a Counter Manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What is a Counter Manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

More about Counter Manager jobs
What cities are hiring for Counter Manager jobs? Cities with the most Counter Manager job openings:
What are the most commonly searched types of Counter jobs? The most popular types of Counter jobs are:
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What states have the most Counter Manager jobs? States with the most job openings for Counter Manager jobs include:
Counter Manager jobs near you
Infographic showing various Counter Manager job openings in the United States as of May 2026, with employment types broken down into 64% Full Time, 20% Part Time, 12% Temporary, and 4% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,914 per year, or $21.6 per hour.
Counter Manager (Full Time) Hillsdale Store #420 - Charlotte Tilbury

Counter Manager (Full Time) Hillsdale Store #420 - Charlotte Tilbury

Charlotte Tilbury

San Mateo, CA

$20.50 - $24.50/hr

Full-time

Posted 29 days ago

Job description

OVERALL PURPOSE OF THE ROLE:The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. Always demonstrating the 5 P's Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

MAIN DUTIES AND RESPONSIBILITIES:

  • Sales
  • Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
  • Lead by example on personal KPI goals.
  • Communicate and manage agreed goals with the staff.
  • Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
  • Customer Service
  • Manage customer queries, through the use of sound judgement and achieving positive outcomes
  • Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
  • Take every opportunity to extend exceptional customer service beyond the in-store experience.
  • Team management
  • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
  • Determine individual and team sales targets to meet and exceed plan
  • Analyze business performance and proactively plan strategy within day to day business and events.
  • Consistently promote the Tilbury Touch to the team and customers.
  • Lead by example always to promote the Tilbury Touch and exceptional customer service
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
  • Recognize and celebrate great performance
  • Operations
  • Ensure that the counter is 'customer ready' from open to close of business
  • Maintain the required inventory levels and accurate stock files
  • Control store expenses (i.e. counter consumables) within budget guidelines
  • Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
  • Maintain technology on counter
  • Raise operational issues for resolution in a timely manner
  • Store and Retail Partner Relationships
  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
  • Proactively suggest win-win opportunities to drive sales within store
  • Schedule team to optimize coverage according to customer flow
  • Maintain excellent counter hygiene standards
  • Maintain the store standards and policies at all times

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