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Counter Manager Jobs in Seattle, WA (NOW HIRING)

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Counter Manager information

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$14

$24

$54

How much do counter manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for counter manager in Seattle, WA is $24.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $23.51 per hour, depending on experience, location, and employer.

What is a Counter Manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Counter Manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a Counter Manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What Does a Counter Manager Do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

More about Counter Manager jobs
What cities near Seattle, WA are hiring for Counter Manager jobs? Cities near Seattle, WA with the most Counter Manager job openings:
Counter Manager jobs near you
Infographic showing various Counter Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,113 per year, or $24.6 per hour.
DC Supervisor - City Counter

DC Supervisor - City Counter

O'Reilly Auto Parts

Puyallup, WA • On-site

$19.25 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,872 frontline employees who took The Breakroom Quiz

546th of 728 rated retailers

Job description

Compensation Pay Range:
$68,035.00 - $102,052.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Communicate with all stores and departments within the DC to maintain efficiency and a high level of customer service. Supervise the city counter staff and delegate the workload accordingly.
ESSENTIAL JOB FUNCTIONS
Ensure all orders through the city counter are picked and delivered efficiently, accurately, and on time.
Communicate with the department trainer to ensure that new team members are properly trained.
Responsible for warehouse security on Saturdays and scheduled holidays.
Maintain a neat, clean, and organized appearance of the city counter.
Maintain effective communication between the city counter staff and store, DC, and office personnel.
Research and solve any customer questions, problems, and complaints.
Responsible for scheduling workload, team member work schedules, and vacations.
Responsible for team member evaluations being written and delivered in a timely manner.
Ensure that a high degree of safety is maintained among counter staff and route drivers.
Review overage/shortage and productivity reports to set and maintain company standards.
Responsible for the maintenance, performance, and appearance of city counter delivery fleet and maintaining records of such for each vehicle.
Coordinate the efforts of all city counter staff to maximize efficiency.
Maintain safety standards while operating and identify unsafe practices and situations.
All other duties as assigned.
SKILLS/EDUCATION/EXPERIENCE
Required:
High school diploma or equivalent (GED)
Basic computer skills
Strong verbal, written, and interpersonal skills
Proven ability to stay organized and lead a team of individuals
Customer service oriented and able to work well in a team environment
Ability to read and match numerical and alphabetical characters quickly and accurately
Desired:
Previous experience in an O'Reilly store and distribution center
Completion of the O'Reilly management training program
Advanced computer skills
Bilingual (English/Spanish preferred)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.

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