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Counter Manager Jobs in Edmonton, AB (NOW HIRING)

Orion Steel Group LLC

Counter Clerk

Sherwood Park, AB · On-site

It is required for all jobs. and Responsibilities Reporting to the Operations Manager, the Counter Clerk will be responsible for selling vehicle parts, providing customer service, and maintaining ...

Walmart

(CAN) Over-the-Counter Associate

Edmonton, AB · On-site

CA$16.15/hr

A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature ...

Boots

No7 Advisor (No7 Bonus)

Edmonton, AB · On-site

Your journey could take you into roles such as Counter Manager or Assistant Manager, or into a wide range of beauty adjacent opportunities across Boots and the wider No7 Beauty Company. We also offer ...

Boots

No7 Advisor (No7 Bonus)

Edmonton, AB · On-site

Your journey could take you into roles such as Counter Manager or Assistant Manager, or into a wide range of beauty adjacent opportunities across Boots and the wider No7 Beauty Company. We also offer ...

Finning

Parts Journeyperson

Edmonton, AB

... front counter sales, or customer service * Strong customer service and relationship-building skills * Ability to work effectively in a fast-paced environment and manage multiple priorities

Panda Restaurant Group

Store Manager

Edmonton, AB

While performing duties, counter areas are often hot with steam from steam table and food vapors ... ability to manage conflicts/difficult situations. Panda Strong since 1983: Founded in Glendale ...

Panda Restaurant Group

Store Manager

Edmonton, AB

While performing duties, counter areas are often hot with steam from steam table and food vapors ... ability to manage conflicts/difficult situations. Panda Strong since 1983: Founded in Glendale ...

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Counter Manager information

See Edmonton, AB salary details

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How much do counter manager jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for counter manager in Edmonton, AB is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.56 per hour, depending on experience, location, and employer.

What is a counter manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What skills do you need to be a counter manager?

A counter manager needs strong customer service skills, effective communication, and the ability to manage inventory and staff. Organizational skills, attention to detail, and proficiency with point-of-sale systems are also important for success in this role.

What are the key skills and qualifications needed to thrive as a counter manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a counter manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What does a counter manager do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

More about Counter Manager jobs
What cities near Edmonton, AB are hiring for Counter Manager jobs? Cities near Edmonton, AB with the most Counter Manager job openings:
Counter Manager jobs near you
Infographic showing various Counter Manager job openings in Edmonton, AB as of July 2026, with employment types broken down into 1% Internship, 76% Full Time, and 23% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,748 per year, or $20.1 per hour.

Counter Salesperson

Independent Supply Company

Edmonton, AB

Full-time

Retirement

Re-posted 15 days ago

Job description

Company Description

With over 115 years of experience, Independent Supply Company a division of EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time
Job Description

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

  • Assist customers who purchase material at the Profit Centre counters
  • Research product for customers and provide recommendations on our assortment of product
  • Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
  • Enter, pick, and pack sales orders generated at the counter
  • Maintain and clean the counter area including any merchandising displays
  • Inform the buyer when stocks levels are low
  • Follow up on backorders with vendors and provide customers accurate delivery dates
  • Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
  • Navigate and find a solution for customer concerns and complaints
  • Perform other tasks as requested by the Profit Centre Manager
Qualifications
  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience with customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn how to operate material handling equipment
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting

Preferred Skills:

  • Previous experience with or knowledge of HVAC products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
  • Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - $45,000-50,000

    EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

    EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.