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When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country's leading integrated service providers.
Job Summary
EMCOR Government Services (EGS) is seeking a Quality Control Manager (QCM) to support contract operations for a mission-critical Intelligence Community customer in Pocatello, Idaho. The QCM serves as the senior onsite authority for quality performance and is authorized to act on behalf of the company in all matters pertaining to the contract.
This role leads execution of the contract Quality Control Program across critical facilities operations and maintenance, including preventive, predictive, and corrective maintenance and service request/work order workflows in a 24x7x365 environment where uninterrupted operations are mission essential. The QCM ensures quality surveillance, documentation, trend analysis, and corrective action processes are implemented to meet performance standards and deliverables, including development and maintenance of the Quality Control Plan (QCP) and alignment to the Government's quality.
assurance approach. This key position reports directly to the Contract Program Manager Contract Program Manager and has a dotted-line reporting relationship to the EGS Corporate Quality Office.
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*** This position is contingent upon contract award. ***
Essential Duties & Responsibilities
• Serves as the contract's primary Quality Control authority, implementing and maintaining a positive Quality Control program to ensure compliant, repeatable, high-quality outcomes across all services.
• Provides managerial-level interface with client stakeholders on routine and complex service performance and personnel issues affecting Task Order execution; exercises delegated authority to drive timely resolution and escalation as required.
• Develops, submits, and maintains the Quality Control Plan (QCP) within required timelines; updates and revises the QCP as needed to reflect changes in requirements, inspection criteria, or performance conditions.
• Establishes and executes an inspection/surveillance system covering contract performance requirements, including scheduled and unscheduled inspections, deficiency documentation, and verification of corrective actions to closure.
• Ensures quality documentation, surveillance records, and inspection results are captured and provided to the Government per required cadence, including weekly QC surveillance documentation submissions.
• Coordinates with operations leadership and supervisors to validate work order/service request completion quality, prevent rework/callbacks, and ensure workmanship and cleanliness standards are met.
• Tracks performance trends, identifies systemic issues, and leads corrective and preventive action (CAPA) efforts to reduce repeat deficiencies and strengthen mission assurance.
• Supports development, maintenance, and auditability of SOPs/MOPs and operational logs tied to quality and reliability outcomes in mission-critical environments.
• Utilizes Government-provided work management systems and internal reporting methods to monitor performance, validate closure, and provide quality metrics and dashboards to leadership and the customer.
• Supports transition activities and ongoing deficiency tracking to aid sustainment planning, ensuring quality risks are identified, documented, and communicated.
• Performs other duties as assigned to support contract quality objectives.
Qualifications
• Must possess a Top-Secret Clearance.
• Must possess and consistently lead with a Mission First, People Always mindset.
• Minimum of seven (7) years of experience performing quality control/quality oversight on contracts similar in scope and dollar value.
• Demonstrated ability to provide managerial interfacing with client stakeholders to resolve service performance and personnel issues during contract execution.
• Strong knowledge of Quality Control Plans, inspection/surveillance practices, deficiency tracking, and corrective/preventive action processes in facilities operations.
• Strong written and verbal communication skills; able to produce clear quality reports, surveillance documentation, and performance briefings.
• Proficient in Microsoft 365 applications and tools used to track performance and quality metrics.
• Working knowledge of CMMS/work management processes and reporting, including Government-provided platforms where applicable.
Preferred Qualifications
• Experience supporting mission-critical/critical facilities (data centers, high-availability infrastructure) with 24x7 operations.
• Direct experience developing and executing QCP/QASP-aligned surveillance programs and performance reporting on performance-based federal contracts.
• Professional quality credentials such as ASQ Certified Quality Auditor (CQA), ASQ Certified Quality Engineer (CQE), or equivalent.
• Experience with mission-critical operations practices (SOPs/MOPs, shift logs, planned outage coordination, reliability-driven reporting).
• Experience with CMMS platforms commonly used in critical facilities (e.g., Maximo or equivalent) and strong work control documentation discipline.
• Continuous improvement credentials such as Lean Six Sigma (Green Belt/Black Belt) and experience applying root cause analysis methods (5-Why, Fishbone, etc.).
• Familiarity with critical facilities maintenance best practices and reliability-focused programs for power and cooling systems.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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