Job Summary:
Beyond Finance is dedicated to helping everyday Americans escape debt and achieve financial stability. The Production Support Engineer will minimize downtime and optimize production uptime, acting as the primary incident commander for high-severity outages and driving continuous improvement in support tools and workflows.
Responsibilities:
• Act as the primary incident commander for high-severity outages, orchestrating the technical response and maintaining clear lines of communication with stakeholders.
• Lead blameless post-mortem sessions to dissect failures. Be responsible for translating technical items into documented systemic improvements.
• Perform in-depth troubleshooting and analysis to resolve bugs, identify workflow enhancements and other functional errors.
• Own and evolve the observability strategy. Move us from reactive alerts to predictive insights.
• Dive into Ruby code, review GitHub PRs, manage feature flags, and run production jobs to keep things moving.
• Lead problem management. Identify systemic trends and partner with Product teams to prioritize permanent fixes over temporary band-aids.
• Drive continuous improvement by identifying and implementing enhancements to support tools, workflows, and documentation.
• Drive critical escalations in technically challenging situations in collaboration with engineering, product, and other IT teams.
Qualifications:
Required:
• 5+ years of experience in a high-stakes Production/SRE role, with deep expertise in AWS (ECS, Lambda, CloudWatch) and SQL.
• Expert-level experience with Observability/APM tools
• A strong development background. You are comfortable reading and debugging Ruby or JavaScript and navigating GitHub workflows.
• Proven experience in incident command. You know how to manage a bridge, silence the noise and drive a team toward a resolution under heavy pressure.
• Highly organized with a strong work ethic, sharp attention to detail, and a proactive mindset.
• A 'Bias for Action.' You can navigate ambiguity, manage your own project timelines, and stay calm while the 'house is on fire.'
• You can translate a complex system failure into a clear, business-value narrative for non-technical executives.
Company:
Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind. Founded in 2016, the company is headquartered in Houston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.