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Contract Digital Operations Manager Jobs (NOW HIRING)

Yancey Bros Co

Digital Operations Manager

Austell, GA · On-site

Com (PCC), Cat Central, VisionLink, SIS2.0, and other Caterpillar applications, we are hiring a Digital Operations Manager to ensure these platforms run reliably, perform effectively, and are ...

Yancey Bros.co

Digital Operations Manager

Austell, GA · On-site

Com (PCC), Cat Central, VisionLink, SIS2.0, and other Caterpillar applications, we are hiring a Digital Operations Manager to ensure these platforms run reliably, perform effectively, and are ...

Snipes

Digital Operations Manager

Bensalem, PA · On-site

SNIPES Digital Operations Manager Bensalem, PA Hybrid We live sneakers, streetwear, and neighborhood culture! All Day! Every Day! With more than 750 stores in Europe and the USA, SNIPES is one of the ...

C2 Staffing

Contract Digital Designer

Milwaukee, WI · Hybrid

$28 - $35/hr

All hardware and software will be provided The ideal contract designer/digital designer is a detail ... You work well within defined systems, manage multiple deliverables without losing accuracy, and ...

Broadview FCU

Digital Operations Analyst

Albany, NY · On-site

$51K - $61K/yr

Serves as a subject matter expert (SME) for digital operations, supporting all stakeholders with ... Responsible for monthly reporting processes, informing senior and executive management of key ...

Broadview FCU

Digital Operations Analyst

Albany, NY

$51K - $61K/yr

Serves as a subject matter expert (SME) for digital operations, supporting all stakeholders with ... Responsible for monthly reporting processes, informing senior and executive management of key ...

Winsupply

Digital Operations Coordinator

Dayton, OH

This role is responsible for managing website updates, customer master data changes, order parsing ... The Digital Operations Coordinator will work closely with internal stakeholders, local company ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

This role is responsible for managing website updates, customer master data changes, order parsing ... The Digital Operations Coordinator will work closely with internal stakeholders, local company ...

Winsupply

Digital Operations Coordinator

Moraine, OH

This role is responsible for managing website updates, customer master data changes, order parsing ... The Digital Operations Coordinator will work closely with internal stakeholders, local company ...

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Contract Digital Operations Manager information

What are the key skills and qualifications needed to thrive as a Contract Digital Operations Manager, and why are they important?

To thrive as a Contract Digital Operations Manager, you need strong project management abilities, a solid understanding of digital marketing or digital product workflows, and relevant experience in operations or process optimization. Familiarity with tools such as project management software (e.g., Asana, Trello), digital analytics platforms (e.g., Google Analytics), and sometimes certifications like PMP or Agile are typically required. Excellent communication, leadership, and problem-solving skills help drive team performance and ensure smooth cross-functional collaboration. These skills and qualifications are essential for effectively coordinating digital projects, meeting deadlines, and achieving strategic business goals in a fast-paced environment.

What are some common challenges faced by Contract Digital Operations Managers, and how can they be effectively addressed?

Contract Digital Operations Managers often encounter challenges such as quickly integrating into new teams, aligning digital processes with organizational goals, and managing multiple digital platforms under tight deadlines. To address these challenges, it’s crucial to develop strong communication skills, prioritize onboarding activities, and establish clear expectations early with both clients and internal teams. Leveraging project management tools and maintaining transparency in progress updates can also help ensure smooth operations and foster trust, even within the limited timeframe of a contract role.

What is the difference between Contract Digital Operations Manager vs Contract Digital Marketing Manager?

AspectContract Digital Operations ManagerContract Digital Marketing Manager
Primary FocusOverseeing digital processes, systems, and operational efficiencyPlanning and executing marketing campaigns, content, and brand promotion
Required SkillsDigital systems, project management, analyticsMarketing strategies, content creation, SEO, SEM
Work EnvironmentTech teams, operations departments, cross-functional teamsMarketing teams, creative departments, client-facing roles
Common CertificationsProject Management Professional (PMP), Agile certificationsGoogle Ads, HubSpot, Content Marketing certifications

The Contract Digital Operations Manager primarily focuses on optimizing digital systems and processes within organizations, ensuring operational efficiency. In contrast, the Contract Digital Marketing Manager concentrates on developing and executing marketing strategies to promote brands online. While both roles require digital knowledge, their core responsibilities and skill sets differ significantly, catering to different organizational needs.

What is a Contract Digital Operations Manager?

A Contract Digital Operations Manager is a professional hired on a temporary or fixed-term basis to oversee and optimize digital business processes, platforms, and teams. They are responsible for ensuring that digital operations, such as website management, digital marketing campaigns, and online customer experiences, run smoothly and efficiently. Their role often includes coordinating cross-functional teams, implementing digital tools, and analyzing performance metrics. As contractors, they bring specialized expertise for specific projects or periods when extra support is needed.
More about Contract Digital Operations Manager jobs
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What are the most commonly searched types of Digital Operations Manager jobs? The most popular types of Digital Operations Manager jobs are:
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What job categories do people searching Contract Digital Operations Manager jobs look for? The top searched job categories for Contract Digital Operations Manager jobs are:
Contract Digital Operations Manager jobs near you
Infographic showing various Contract Digital Operations Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 19% Part Time, 1% Temporary, and 17% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.
Digital Operations Manager

Digital Operations Manager

Yancey Bros Co

Austell, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Yancey Bros. rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

66th of 148 rated vehicle equipment hire

Job description

Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.
What You Will Be Doing:
We are a leading Caterpillar dealer delivering world-class products, services, and digital experiences across construction, agriculture, and industrial markets. As our digital ecosystem expands including Parts.Cat.Com (PCC), Cat Central, VisionLink, SIS2.0, and other Caterpillar applications, we are hiring a Digital Operations Manager to ensure these platforms run reliably, perform effectively, and are consistently supported across the organization.
This role is responsible for improving the digital customer experience by removing friction points, resolving customer-impacting issues, managing application support operations, and reinforcing execution of the company's digital strategy. A key component includes managing a structured application support team and communicating system enhancements, platform changes, and training opportunities to both customers and field teams.
Major Tasks, Responsibilities, and Key Accountabilities:
  • Digital Operation and Application Support Leadership
    • Lead and develop an application support team responsible for Tier 1 and Tier 2 support across commercial digital platforms to eliminate friction points and address root causes.
    • Execute and reinforce the company's digital strategy through operational processes, support routines, and field alignment
    • Establish clear roles, escalation paths, and accountability across support tiers to ensure timely issue resolution and consistent user experience.
    • Drive a culture of responsiveness, ownership, and continuous improvement through SLAs, KPIs, and structured performance management.
    • Ensure customers and internal teams receive timely, accurate, and consistent issue resolution and manage escalations with IT and Caterpillar Digital.
    • Maintain and enforce existing digital operational playbooks and procedures.
    • Handle regression testing, release validation, readiness checks, and communication of platform changes.
    • Align support team priorities to key business KPIs including platform adoption, uptime, issue resolution speed, and customer experience.
  • Application Support Framework & Governance
    • Define, implement, and operate a standardized application support framework covering intake, triage, escalation, resolution, and communication processes.
    • Develop and enforce SLAs and KPIs, including response time, resolution time, backlog management, and first-contact resolution.
    • Maintain a centralized knowledge base of known issues, workarounds, and best practices to improve resolution consistency and speed.
    • Establish feedback loops between Support, IT, and Caterpillar Digital teams to address root causes and reduce recurring issues.
    • Lead post-incident reviews, incorporating lessons learned into updated processes, playbooks, and training materials.
  • Cross-Functional Field Support
    • Support training initiatives by providing updated learning materials, job aids, and platform usage guidance to field teams and customers.
    • Provide in-person support at branches and regions to help internal teams effectively use digital tools.
    • Validate workflow adherence, resolve operational challenges, and reinforce consistent tool usage practices.
    • Partner with sales, product support, and operations to ensure digital tools complement daily workflows.
    • Ensure application support is tightly integrated with field operations, enabling seamless coordination across teams.
  • Performance Tracking, Reporting & Continuous Improvement
    • Track platform performance, support KPIs, and operational metrics.
    • Build dashboards and reporting to provide visibility into digital operations health and support performance.
    • Analyze support trends, recurring issues, and platform performance to identify systemic improvements and root causes.
    • Partner with IT and digital product leaders to prioritize defect resolution, enhancements, and reliability improvements.
    • Translate support insights into actionable recommendations for training, adoption, and process improvements.
    • Standardize communication for outages, releases, and known issues to maintain transparency and trust with users.
  • Performance Metrics
    • SLA Adherence & Support Backlog Management
    • First-Contact Resolution & Root Cause Elimination
    • Accuracy & Reach of Communications to Field + Customers
    • Training Utilization & Enablement Quality
    • Platform Readiness & Release Quality
    • Customer Experience & Digital Support Effectiveness

Required Qualifications
  • Bachelor's degree in Business, Information Systems, Communications, Analytics, or equivalent experience.
  • Experience managing an application support team in a structured application support model (Tier 1 / Tier 2, SLAs, ticketing systems).
  • 4 to 5 years in application support, digital operations, customer support, or systems support roles.
  • Experience supporting and troubleshooting digital platforms (e.g., e-commerce, telematics, mobile apps) including triage, escalation, testing, and coordination with IT or Caterpillar support teams.
  • Excellent written and verbal communication skills with ability to translate technical changes into simple, user-friendly language.
  • Ability to interpret platform usage data and support metrics to drive operational improvements.
  • High comfort level with KPIs, dashboards, scorecards, and performance reporting.
  • Willingness to work onsite and travel occasionally to branches across Georgia.

Preferred Qualifications:
  • Experience with Caterpillar digital systems (PCC, Cat Central, VisionLink, SIS2.0).
  • Background in heavy equipment, industrial B2B, or construction industries.
  • Experience with CRM tools (Dynamics 365)
  • Bilingual (English/Spanish) is a plus for supporting diverse customer segments.
  • Experience working with AI enablement including tools and operational efficiency

Who We Are Looking For:
To be successful in this position you should have excellent written and verbal communication skills with previous experience in application support, digital operations, customer support, or systems support. You should be able to support internal teams, resolving platform issues and executing standardized workflows. The ability to multitask and provide superior customer service are essential to this position as well.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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