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Contract Complaint Analyst Jobs (NOW HIRING)

Intellectt INC

Product Quality Analyst

Sylmar, CA · On-site

$33 - $35/hr

Contract (W2) Duration : 6 Months (possible extension or conversion based on business needs) Job ... This role focuses on complaint investigation, cross-functional collaboration, and supporting ...

Tmhcc

Compliance Analyst, Regulatory

Carmel, IN · Hybrid

The Compliance Analyst, Regulatory is responsible for ensuring compliance with insurance and ... complaint response and management, contract support, product creation/filing, and advertising ...

Actalent

MDR Vigilance Specialist

Saint Paul, MN

$27 - $30/hr

This role is ideal for candidates with healthcare experience, strong analytical skills, and a ... Document complaint information in the Global Complaint Handling (GCH) system * Identify and ...

New

w3r Consulting

Business Analyst

Downers Grove, IL

$35.47/hr

Contract Pay Rate: $35.47 Job Summary The Business Analyst will support oversight, monitoring, and ... Complaint & Issue Management * Lead and support remediation actions, including broker warnings ...

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Contract Complaint Analyst information

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$39K

$68.7K

$97.5K

How much do contract complaint analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for contract complaint analyst in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are Contract Complaint Analysts?

Contract Complaint Analysts are professionals who review, investigate, and resolve complaints related to contracts between clients, vendors, or customers and their organization. They ensure that all contract terms are being followed and address any issues that arise, such as disputes over services, deliverables, or billing. Their work often involves collaborating with legal teams, compliance departments, and customer service to ensure a fair resolution. Contract Complaint Analysts also help identify recurring issues and recommend improvements to contract processes or language to prevent future disputes.

What are the key skills and qualifications needed to thrive as a Contract Complaint Analyst, and why are they important?

To thrive as a Contract Complaint Analyst, you need a solid understanding of contract law, analytical skills, and experience with risk assessment or compliance, often backed by a degree in business, law, or a related field. Familiarity with contract management systems, CRM software, and knowledge of regulatory standards are typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help analysts resolve contract disputes efficiently. These skills are essential for ensuring organizational compliance, minimizing legal risk, and maintaining positive business relationships.

What are some common challenges faced by a Contract Complaint Analyst, and how can they be effectively managed?

Contract Complaint Analysts often encounter challenges such as managing a high volume of complex complaints, interpreting regulatory requirements, and ensuring timely and accurate resolution. Staying organized and prioritizing cases based on urgency and compliance deadlines can help manage workload pressures. Regular communication with cross-functional teams, such as legal, compliance, and customer service, is essential for gathering relevant information and reaching effective resolutions. Developing strong analytical and documentation skills also helps in maintaining consistency and transparency throughout the complaint handling process.
More about Contract Complaint Analyst jobs
What cities are hiring for Contract Complaint Analyst jobs? Cities with the most Contract Complaint Analyst job openings:
What are the most commonly searched types of Complaint Analyst jobs? The most popular types of Complaint Analyst jobs are:
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What job categories do people searching Contract Complaint Analyst jobs look for? The top searched job categories for Contract Complaint Analyst jobs are:
Contract Complaint Analyst jobs near you
Infographic showing various Contract Complaint Analyst job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 1% Part Time, 1% Temporary, and 27% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.

Complaints Handling Management Specialist

millenniumsoft

San Antonio, TX • On-site

Full-time

Posted 12 days ago

Job description

Position : Complaints Handling Management Specialist
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Healthcare
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description:
Primary Responsibilities and Duties
  • Manage the process of the complaint handling system including, receipt of complaints from all sources (including Service Cases and Work Orders) and all in process steps including data entry.
  • Routing the complaint to appropriate location for further evaluation.
  • Entering of the complaint into the complaint handling system
  • Checking for complaint accuracy and content, correct information to process the complaint
  • Provide training to personnel involved in overall complaint process as directed by management.
  • Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved.
  • Maintains annually competencies through training and documentation of training.
  • Contact the customer or vendor for further information or follow up.
  • Acknowledgement to the customer of receipt and status of the complaint if needed.
  • Sample routing when applicable, to the investigation site
  • Interact with Health Care Workers, consumers, public and other professionals regarding their Quality concerns.
  • Maintain customer relations via multiple means, written, verbal, phone call's... etc.
  • Contact customers as needed to provide updates to outstanding quality issues.
  • Review of complaint prior to closure for accuracy and appropriateness of the letter content as well as follow up acknowledgement notice, if required.
  • Triage customer escalations and escalate to the Business units for response and resolution as needed
  • Perform history check on previously submitted complaints by customer to ensure that the customer is receiving an appropriate closing response.
  • Ensure that the customer compliant complies with all relevant procedures
  • Demonstrate technical competencies in mechanical, clinical, and functional in relation to all client products and areas.
  • Remain current in product knowledge and any upgrades to complaint handling systems.
  • Create and review closing letters for accuracy and to ensure right the first-time approach to customer communications.
  • Maintain expert knowledge level of the compliant handling system
  • Provide feedback to management for compliant process improvement opportunities (e.g., complaints systems, final letters, escalations process, etc...)
  • Provide training to peers as requested by management.
  • Raise any escalated customer concerns to the next level of management.
  • May perform other duties as required

KSA Requirements (Knowledge, Skills, and Abilities)
  • Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485, and Canadian Regulations
  • Ability to work with customers, system administrators, and clinicians
  • Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
  • Expert level knowledge of the Complaints handling system
  • Proven ability to multi-task and seamlessly move between business unit platforms.
  • Ability to take ownership and think independently, with minimal supervision
  • General knowledge of producing metrics and building reports.
  • Strong analytical, deductive reasoning and listening skills
  • Must be able to communicate precisely and accurately to all levels of the organization
  • Strong interpersonal skills
  • Strong Project management skills
  • Demonstrated aptitude for identifying creative solutions to complex customer issues' ability to "think outside the box"
  • Excellent time management and multitasking skills
  • Excellent written and verbal communication skills
  • Works well in a team environment
  • Strong personal commitment to quality, customer service and patient safety
  • Business and computer skills
  • Must be motivated, self-directed, and able to work with minimal supervision.

Education/Degree:
  • (e.g., BA or BSc degree in (major) or (#) yrs. relative experience in lieu of a degree) Experience (in years)
  • Minimum 1+ years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with client products
  • Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.

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