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Contract Complaint Analyst Jobs (NOW HIRING)

Collabera

Business Analyst

Foster City, CA · On-site

... Contract to Hire Interview: Phone then onsite. # of Positions: 1 Summary: The analyst will Resolve product or service problems by clarifying the customer's complaint; determining the cause of the ...

Kinly US Corporation

Business Analyst II

Baltimore, MD · On-site

$60K - $65K/yr

... contracts * Must be willing to apply for security clearances, suitability, and other related ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...

Apex Systems

QMS Analyst

Burlingame, CA · On-site

$35 - $40/hr

Contract Length: 12 months * Pay Rate: $35-$40/hr * Location: Burlingame, CA (onsite, relocation ... Create and release complaint quality system SOPs, WI, Templates and records based to support ...

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Contract Complaint Analyst information

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$39K

$68.7K

$97.5K

How much do contract complaint analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for contract complaint analyst in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a contract complaint analyst?

Contract Complaint Analysts are professionals who review, investigate, and resolve complaints related to contracts between clients, vendors, or customers and their organization. They ensure that all contract terms are being followed and address any issues that arise, such as disputes over services, deliverables, or billing. Their work often involves collaborating with legal teams, compliance departments, and customer service to ensure a fair resolution. Contract Complaint Analysts also help identify recurring issues and recommend improvements to contract processes or language to prevent future disputes.

What are the key skills and qualifications needed to thrive as a contract complaint analyst?

To thrive as a Contract Complaint Analyst, you need a solid understanding of contract law, analytical skills, and experience with risk assessment or compliance, often backed by a degree in business, law, or a related field. Familiarity with contract management systems, CRM software, and knowledge of regulatory standards are typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help analysts resolve contract disputes efficiently. These skills are essential for ensuring organizational compliance, minimizing legal risk, and maintaining positive business relationships.

What are some common challenges faced by a contract complaint analyst, and how can they be effectively managed?

Contract Complaint Analysts often encounter challenges such as managing a high volume of complex complaints, interpreting regulatory requirements, and ensuring timely and accurate resolution. Staying organized and prioritizing cases based on urgency and compliance deadlines can help manage workload pressures. Regular communication with cross-functional teams, such as legal, compliance, and customer service, is essential for gathering relevant information and reaching effective resolutions. Developing strong analytical and documentation skills also helps in maintaining consistency and transparency throughout the complaint handling process.
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Contract Complaint Analyst jobs near you
Infographic showing various Contract Complaint Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.

Contract Specialist (TS Clearance Required)

Huntsville, AL • On-site

Solerity
IT Services • 51 - 200 employees
Learn more about Solerityexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description:

Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S. Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community!

Requirements:


  • Process protests in accordance with FAR and agency requirements, acting to resolve the complaint or concern in an appropriate manner.
  • Apply remedies to protect the rights of the Government under noncommercial item contracts.
  • Investigate, analyze, and manage disputes/protests; negotiate resolutions and prepare a Contract Officer’s decision.
  • Determine, recommend, and perform the termination of contracts when it is in the best interest of the Government. Engage with vendor senior leadership to address these disputes.
  • Brief senior FBI leadership and advise on complex acquisition matters.
  • Develop and manage a collaborative acquisition team to award complex contract vehicles for enterprise and strategic sourcing.
  • Spearhead proactive vendor engagement and outreach with industry.
  • Review acquisition strategy across the section through the Procurement Strategy Review (PSR).
  • Additional duties may be assigned.

REQUIREMENTS YOU BRING:

  • A Bachelor’s degree from an accredited university or college.
  • Top Secret Clearance Required (can sponsor)
  • Six (6+) years of contracting experience covering the work listed for this LCAT.
  • FAC-C Level III or DAWIA Level III certification (preferred).

BENEFITS YOU'LL ENJOY:

1. Medical, dental and vision coverage

2. Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care

3. Flexible work schedule to include onsite, hybrid or remote, as dictated by position

4. 401(k) and company-funded life insurance

5. Generous Paid Time Off (PTO)

6. Tuition and training assistance

7. Financial rewards for employee referrals. 

8. Pet insurance

9. Employee discount program


EMPLOYMENT OPPORTUNITIES: Solerity is committed to the range of perspectives we bring to the marketplace by being an employer dedicated to hiring a highly qualified team of professionals, providing world class services and products aimed at exceeding our customer’s expectations. Solerity is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Solerity is a VEVRAA Federal Contractor.


APPLY TODAY!