Contract Complaint Analyst Jobs (NOW HIRING)

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Job Number #175986 - Topeka, Kansas, United States
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

The Sr. Specialist, Quality Data & Insights transforms global consumer and veterinary complaint data into actionable intelligence to elevate product quality and pet parent trust. This role ensures compliance by extracting, validating, and evaluating data from global systems (e.g., Wilke-Global, CRS, SAP), overseeing complaint and adverse event investigations, and ensuring timely closure per quality and regulatory standards. The position improves traditional monitoring through automated early-warning systems, predictive watch lists, and Production Run Alerts (PRA) to identify and escalate emerging quality risks. The Sr. Specialist designs and maintains robust data models and infrastructure, enabling fast, data-informed decisions. This role partners cross-functionally to align data architecture with business needs, supports complaint-proof design for new product launches, and leads monthly complaint review forums, translating complex findings into concise, impactful insights for all stakeholders.
 
Responsibilities:
Data Management, Integrity and Compliance

• Extract data from global databases (Wilke-Global, CRS database), maintain tracking tables, review data for accuracy, and close adverse event complaints.
• Lead oversight of consumer complaint investigations and ensure completion per quality and regulatory requirements.
• Provide monthly complaint reports to plants and contract manufacturers (Comans) and support audits and regulatory visits (e.g., FDA).
• Update complaint Standard Operating Procedures (SOP).

Advanced Trend Intelligence & Alerts

• Elevate traditional complaint monitoring by developing automated early-warning systems.
• Maintain a predictive "Watch List" to identify emerging consumer trends and monitor complaint metrics, enabling proactive intervention before market impact.
• Manage the identification of high-risk issues exceeding established thresholds to generate Production Run Alerts (PRAs) and deliver ad hoc reports on various complaint metrics.
• Data Engineering & Infrastructure.
• Use data analytics platforms to design and aggregate consumer and veterinary complaint data.
• Transform raw data from global databases and SAP into well-documented, actionable data models for the Quality organization.

Cross-Functional Collaboration & Investigation

• Partner with cross-functional stakeholders to align data architecture with business needs.
• Provide data-driven support during the process to ensure new product launches are designed to minimize consumer complaints and maximize product superiority from Day 1. Support Root Cause Analysis efforts with cross-functional teams.

Executive Communication, Reporting & Meetings

• Lead monthly complaint review meetings (including Quality, Supply Chain, Marketing, Legal, and S&T).
• Communicate technical analytical concepts to non-technical stakeholders and departmental leadership in a compelling manner, driving a culture of data-informed decision-making and clear, actionable outcomes.

Required Qualifications:

• Bachelor's degree in Business, Economics, Statistics, Mathematics, Engineering, Data Science, Computer Science, Marketing, or a related field.
• 4+ years of experience in performing and applying data analysis/analytics, compliance, risk management or quality control.
• Experience with querying, cleaning, and integrating datasets from multiple sources, building and using pivot tables, and creating custom data visualizations.

Preferred Qualifications:

• Master’s Degree or Professional Certification in Data Analytics or Data Engineering.
• Understanding of food/pet food production facilities and associated Quality Assurance programs.
• Proficiency with programming languages such as Python and SQL and with data transformation and AI tools.
• Ability to translate quantitative datasets and technical data metrics into clear, risk-focused, and actionable narratives that inform strategic decision-making through data storytelling, and collaborate and communicate cross-functionally to resolve underlying consumer issues.
• Strong oral and written English skills.
• Enhanced ability to gather relevant information efficiently and use data to support high-stakes recommendations for operational improvement.
• Ability to translate "data speak" into "business action," creating clear narratives for executive stakeholders.
• Mastery of modern analytics workflows and the ability to query, clean, and integrate datasets from multiple sources, build and use pivot tables, and create custom data visualizations while leveraging plant-floor data to drive informed decisions and business outcomes.
• A deep commitment to the consumer experience, taking quick action to resolve identified quality issues.

Compensation and Benefits
Salary Range $107,000.00 - $125,000.00 USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
For additional Colgate terms and conditions, please click here.
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