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Contract Claims Jobs (NOW HIRING)

APCO Holdings

Mechanical Claims Adjuster

Westerville, OH · On-site

$47K - $62K/yr

Verify contract information, service history, and failure details to assess each claim accurately ... Experience in automotive claims or warranty processing * Experience negotiating repair costs or ...

APCO Holdings

Mechanical Claims Adjuster

Charleston, WV · Remote

$50K - $66K/yr

Verify contract information, service history, and failure details to assess each claim accurately ... Experience in automotive claims or warranty processing * Experience negotiating repair costs or ...

APCO Holdings

Mechanical Claims Adjuster

Westerville, OH · On-site

$47K - $62K/yr

Verify contract information, service history, and failure details to assess each claim accurately ... Experience in automotive claims or warranty processing * Experience negotiating repair costs or ...

APCO Holdings

Mechanical Claims Adjuster

Ponte Vedra, FL

$47K - $61K/yr

Verify contract information, service history, and failure details to assess each claim accurately ... Experience in automotive claims or warranty processing * Experience negotiating repair costs or ...

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All JobsContract Claims Jobs

Contract Claims information

See salary details

$30.5K

$64.6K

$90K

How much do contract claims jobs pay per year?

As of Aug 7, 2026, the average yearly pay for contract claims in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is the difference between Contract Claims vs Contract Administrators?

AspectContract ClaimsContract Administrators
CredentialsLegal or claims management certifications, relevant experienceProject management, contract management certifications
Work EnvironmentLegal, claims, or dispute resolution teamsProject sites, offices, administrative settings
Industry UsageConstruction, engineering, government contractsConstruction, engineering, procurement

Contract Claims specialists focus on resolving disputes and managing claims related to contractual issues, often involving legal or claims expertise. Contract Administrators oversee contract execution, compliance, and documentation. While both roles work within the same industry and require related skills, Contract Claims professionals handle dispute resolution, whereas Contract Administrators manage ongoing contract processes.

What cities are hiring for Contract Claims jobs? Cities with the most Contract Claims job openings:
What are the most commonly searched types of Claims jobs? The most popular types of Claims jobs are:
What states have the most Contract Claims jobs? States with the most job openings for Contract Claims jobs include:
Contract Claims jobs near you
Infographic showing various Contract Claims job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.

Claims Manager - Automotive - VSC

Safe-Guard Products International LLC

Greenville, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.

Job Title: Claims Manager, VSC

Location: US-SC- Greenville (onsite)

FLSA: Exempt

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Position Overview:

The VSC Claims Operations Manager leads a team of Claims Supervisors and, through them, a broader organization of VSC Claims Adjudicators responsible for the timely, accurate, and consistent adjudication of Vehicle Service Contract claims. This role sits at the heart of the Safeguard Claims organization and is accountable for three equally critical dimensions of performance: (1) operational excellence in VSC claims adjudication, (2) exceptional people leadership — building engaged, high-performing teams through coaching, recognition, and development — and (3) strong client partnership, managing claims audits, escalations, and serving as a trusted operational resource for OEM and dealer clients.

The VSC Claims Operations Manager reports to the Director, VSC Claims, within a broader Safeguard Claims organization that also includes Tire & Wheel (TW) and GAP Claims. Direct reports to this Manager are VSC Claims Supervisors, each of whom oversees approximately 15 Claims Adjudicators. The Manager is the primary escalation point within VSC Claims for complex adjudication decisions, client issues, and people matters.

Key Responsibilities:

PEOPLE LEADERSHIP & CULTURE:

  • Lead and develop VSC Claims Supervisors, driving accountability, leadership effectiveness, and ongoing growth through structured coaching and feedback.
  • Foster a coaching culture ensuring consistent 1:1s, performance feedback, and career development for all Adjudicators.
  • Drive engagement and retention through recognition, inclusive team practices, and proactive morale management.
  • Lead change initiatives with transparency, equipping leaders to effectively navigate and communicate organizational updates.
  • Partner with HR and leadership on performance management, talent planning, succession, and maintaining visibility into team dynamics through skip-level engagement.

VSC CLAIMS OPERATIONS & TECHNICAL OVERSIGHT

  • Own end-to-end VSC Claims performance, ensuring adjudication accuracy, turnaround time, customer satisfaction, and cost control meet defined SLAs and KPIs.
  • Serve as the technical authority on VSC product lines, coverage structures, and underwriting guidelines, supporting sound and consistent claim decisions.
  • Provide hands-on guidance for complex, high-value, or disputed claims, enabling Supervisors to deliver accurate, defensible adjudication.
  • Ensure ongoing technical training for Adjudicators across mechanical systems and evolving coverages (including hybrid/EV), in partnership with QA to address skill gaps.
  • Drive operational excellence through performance analysis, process improvements, system enhancements, and enforcement of standardized SOPs.

CLIENT ENGAGEMENT & PARTNER MANAGEMENT

  • Act as the primary operational contact for OEM, dealer group, and third-party administrator clients on VSC Claims matters.
  • Lead audits end-to-end, ensuring readiness, presenting findings, and implementing corrective action plans.
  • Manage client escalations with urgency, delivering clear, timely, and defensible resolutions.
  • Build strong partnerships through proactive communication of performance metrics, trends, and operational insights.
  • Represent VSC Claims in business reviews and collaborate cross-functionally to address client needs and drive continuous improvement based on feedback.

STRATEGIC & CROSS-FUNCTIONAL CONTRIBUTIONS

  • Align with the Director and Claims leadership to drive organizational priorities, consistency, and best practice sharing.
  • Support workforce planning through staffing analysis, headcount recommendations, and hiring in partnership with Talent Acquisition.
  • Monitor VSC industry trends and translate insights into operational, training, and coverage adjustments.
  • Champion enterprise initiatives, ensuring alignment and adoption within the VSC Claims team.
  • Collaborate with peers to continuously improve processes, scalability, and overall team performance.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

  • Bachelor’s degree OR equivalent combination of education and relevant professional experience.
  • 5+ years of progressive experience in claims operations, with a minimum of 2 years managing Supervisors or team leads.
  • Demonstrated expertise in Vehicle Service Contract (VSC) claims adjudication — including working knowledge of powertrain, exclusionary, and stated-component coverage structures.
  • Solid functional understanding of automotive mechanical systems: engines, transmissions, drivetrain, electrical/electronic systems, HVAC, fuel systems, and emerging hybrid/EV technologies.
  • Proven track record of building engaged, high-performing teams through deliberate coaching, recognition, and people development.
  • Experience managing client relationships in a B2B environment: including audits, escalations, and executive-level communications.
  • Exceptional verbal and written communication skills; confident presenter to clients, senior leadership, and cross-functional partners.
  • Strong analytical skills: ability to interpret operational metrics, identify root causes, and develop data-driven improvement plans.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams) and claims management systems.
  • Must be authorized to work in the U.S
  • Must be able to successfully pass a background check

Preferred:

  • ASE certification or formal automotive technical training.
  • Experience in a multi-client, administrator, or warranty management environment (F&I, OEM, dealer group, or extended warranty TPA).
  • Familiarity with NADA, CCC, or Mitchell repair estimate platforms.
  • Contact center or high-volume claims processing environment experience.
  • Exposure to EV/hybrid vehicle powertrain coverage and next-generation service contract product design

Company Benefits:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) Plan with Company Match
  • Company-paid Short-Term and Long-Term Disability
  • Company-paid Life Insurance
  • Paid Holidays and Vacation
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement
  • Ongoing Training & Personal Development
  • And More!


Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.