For over 25 years, the FranConnect platform has served as the sales, operations, and marketing ... Content Production & Writing * Write and edit high-quality, SEO-optimized content across formats ...
For over 25 years, the FranConnect platform has served as the sales, operations, and marketing ... Content Production & Writing * Write and edit high-quality, SEO-optimized content across formats ...
For over 25 years, the FranConnect platform has served as the sales, operations, and marketing ... Content Production & Writing * Write and edit high-quality, SEO-optimized content across formats ...
Quick apply
For over 25 years, the FranConnect platform has served as the sales, operations, and marketing ... Content Production & Writing * Write and edit high-quality, SEO-optimized content across formats ...
Responsibilities: Supports administration and day-to-day operation of content management systems used to store, manage, and publish program documentation and digital content. Assists with ...
Responsibilities: Supports administration and day-to-day operation of content management systems used to store, manage, and publish program documentation and digital content. Assists with ...
Sr. Editor
Arlington, VA · On-site
Leverage AI-enabled tools and emerging publishing technologies to improve editorial workflows, content operations, and production efficiency while maintaining ethical standards, editorial integrity ...
Sr. Editor
Arlington, VA · On-site
Leverage AI-enabled tools and emerging publishing technologies to improve editorial workflows, content operations, and production efficiency while maintaining ethical standards, editorial integrity ...
Sr. Editor
Arlington, VA · On-site
Leverage AI-enabled tools and emerging publishing technologies to improve editorial workflows, content operations, and production efficiency while maintaining ethical standards, editorial integrity ...
Sr. Editor
Arlington, VA · On-site
Leverage AI-enabled tools and emerging publishing technologies to improve editorial workflows, content operations, and production efficiency while maintaining ethical standards, editorial integrity ...
Technical Project Manager
Reston, VA · On-site +1
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Quick apply
Technical Project Manager
Reston, VA · On-site +1
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Technical Project Manager
Reston, VA · On-site
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Technical Project Manager
Reston, VA · On-site
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Responsibilities: • Supports administration and day-to-day operation of content management systems used to store, manage, and publish program documentation and digital content. • Assists with ...
Responsibilities: • Supports administration and day-to-day operation of content management systems used to store, manage, and publish program documentation and digital content. • Assists with ...
Technical Project Manager
Reston, VA · On-site +1
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Technical Project Manager
Reston, VA · On-site +1
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Technical Project Manager
Reston, VA · On-site +1
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Technical Project Manager
Reston, VA · On-site +1
The ideal candidate will coordinate cross-functional teams across web development, Drupal/WCMS support, content operations, UX, QA, Section 508 accessibility, analytics, infrastructure coordination ...
Then a Capital One Customer Operations role may be the role for you! To be eligible for this role ... We're on a content transformation journey - one that involves redesigning how we approach, create ...
Then a Capital One Customer Operations role may be the role for you! To be eligible for this role ... We're on a content transformation journey - one that involves redesigning how we approach, create ...
Then a Capital One Customer Operations role may be the role for you! To be eligible for this role ... We're on a content transformation journey - one that involves redesigning how we approach, create ...
Then a Capital One Customer Operations role may be the role for you! To be eligible for this role ... We're on a content transformation journey - one that involves redesigning how we approach, create ...
Then a Capital One Customer Operations role may be the role for you! To be eligible for this role ... We're on a content transformation journey - one that involves redesigning how we approach, create ...
Then a Capital One Customer Operations role may be the role for you! To be eligible for this role ... We're on a content transformation journey - one that involves redesigning how we approach, create ...
Technical Writer III
Fairfax, VA · On-site
$90K - $110K/yr
The role requires writing, plain-language communication, and technology-enabled content operations where applicable. Essential Duties & Responsibilities * Develop, edit, and maintain technical ...
Technical Writer III
Fairfax, VA · On-site
$90K - $110K/yr
The role requires writing, plain-language communication, and technology-enabled content operations where applicable. Essential Duties & Responsibilities * Develop, edit, and maintain technical ...
Technical Writer III
Fairfax, VA · On-site
The role requires writing, plain-language communication, and technology-enabled content operations where applicable. Essential Duties & Responsibilities * Develop, edit, and maintain technical ...
Quick apply
Technical Writer III
Fairfax, VA · On-site
The role requires writing, plain-language communication, and technology-enabled content operations where applicable. Essential Duties & Responsibilities * Develop, edit, and maintain technical ...
Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the ...
Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the ...
Responsibilities: • Supports administration and day-to-day operation of content management systems used to store, manage, and publish program documentation and digital content. • Assists with ...
Responsibilities: • Supports administration and day-to-day operation of content management systems used to store, manage, and publish program documentation and digital content. • Assists with ...
Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the ...
Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the ...
Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the ...
Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the ...
Partner with Innovation colleagues to create and execute an AI roadmap, including identifying and deploying specific agents that drive operational efficiency across the content life cycle
Partner with Innovation colleagues to create and execute an AI roadmap, including identifying and deploying specific agents that drive operational efficiency across the content life cycle
Content Operations information
See Virginia salary details
$29.2K - $38.2K
2% of jobs
$38.2K - $47.2K
1% of jobs
$47.2K - $56.2K
1% of jobs
$56.2K - $65.1K
2% of jobs
$65.1K - $74.1K
2% of jobs
$74.1K - $83.1K
2% of jobs
$83.1K - $92K
1% of jobs
$92K - $101K
1% of jobs
$101K - $110K
1% of jobs
$110K - $118.9K
1% of jobs
$120K is the 25th percentile. Wages below this are outliers.
$118.9K - $127.9K
85% of jobs
$29.2K
$115.6K
$127.9K
How much do content operations jobs pay per year?
What are the key skills and qualifications needed to thrive in the Content Operations position, and why are they important?
To thrive in a Content Operations role, you need a solid understanding of content management systems (CMS), workflow optimization, and editorial processes, often paired with a degree in communications, marketing, or a similar field. Familiarity with tools such as WordPress, Asana, Jira, and analytics platforms like Google Analytics is common, and Agile methodology certifications can be beneficial. Strong organizational skills, attention to detail, and effective collaboration and communication are essential soft skills for streamlining content production. These competencies ensure content is produced efficiently, aligns with strategic goals, and maintains high quality across multiple channels.
What are content operations?
What does a typical day look like for someone working in Content Operations?
A typical day in Content Operations often involves coordinating content calendars, tracking the progress of multiple projects, and ensuring that assets move smoothly through review and publication workflows. You’ll work closely with writers, editors, designers, and marketing teams to address bottlenecks and maintain consistent quality and timelines. Monitoring analytics, updating documentation, and troubleshooting any content management system issues are also common tasks. Collaboration and proactive communication are key, as you'll be the bridge between creative and technical teams, helping to keep all content initiatives aligned and on schedule.
What jobs will no longer exist in 2030?
What is a content operations job?
What kind of jobs in media bring in $150,000 a year?
What is a Content Operations job?
A Content Operations job focuses on managing the processes, tools, and workflows that enable efficient content creation, distribution, and optimization. It involves coordinating teams, maintaining content governance, streamlining workflows, and ensuring content meets quality and brand standards. This role typically works closely with content creators, marketers, and technology teams to improve efficiency and scalability. Strong organizational, analytical, and communication skills are essential for success in this position.

Job description
Where AI-First Innovation Meets People-First Culture
At FranConnect, we believe great companies are built on great cultures - and that future success belongs to organizations willing to take meaningful risks, innovate, and evolve. We're building a workplace where people are empowered to grow, contribute meaningfully, and embrace the future of work. As part of our AI-first mindset, we encourage employees to stay curious, explore emerging technologies, think creatively, and use AI to work smarter, move faster, and drive greater value.
If you're looking for a place where your ideas matter, innovation and curiosity are rewarded, and the work you do will help shape the future success for our customers - you have come to the right place!
Overview of Position
FranConnect is looking for a creative, data-curious, and AI-savvy Content Manager/Writer to join our Marketing team. This is a hands-on individual contributor role for someone who loves crafting compelling B2B content and is equally excited about using AI tools to scale content production thoughtfully and efficiently. The ideal candidate is curious, adaptable, and energized by the opportunity to blend strong editorial instincts with emerging AI capabilities.
You will be responsible for the day-to-day creation and management of content across multiple formats and channels: blog posts, email campaigns, solution briefs, website copy, video scripts, and more. You won't just be writing, you'll be building repeatable, AI-powered content workflows that allow the team to move faster, stay consistent, and produce more without sacrificing quality.
You're a strong writer with sharp editorial instincts, a working knowledge of SEO, and a genuine enthusiasm for integrating AI into your craft. You understand that AI is a force multiplier, not a replacement for strategic thinking and you know how to strike that balance.
Content Production & Writing
- Write and edit high-quality, SEO-optimized content across formats including blog posts, solution briefs, website pages, email copy, video scripts, and sales enablement one-pagers.
- Translate complex product capabilities and franchise industry trends into clear, engaging narratives tailored to FranConnect's target personas.
- Repurpose long-form content (webinars, white papers, research reports) into shorter-form assets to maximize content mileage.
- Maintain a consistent brand voice and tone across all content produced, ensuring alignment with FranConnect's messaging framework.
- Collaborate with subject matter experts in Product, Sales, and Customer Success to extract insights and turn them into compelling content.
AI-Powered Content Workflows
- Champion AI tools as a core part of your daily workflow. Use AI writing assistants (such as Writer, ChatGPT, or equivalent) to accelerate first drafts, generate content variations, and scale production volume without compromising quality.
- Build and maintain a library of AI prompts, templates, and content briefs that enable fast, consistent content creation across the team.
- Develop AI-assisted workflows for recurring content types (e.g., blog post drafts from outlines, email sequences from campaign briefs, social posts from long-form content) to reduce production time while maintaining editorial standards.
- Stay current on emerging AI content tools and proactively recommend new capabilities that can improve team efficiency or content performance.
- Integrate AI-generated outputs into an editorial review process that ensures accuracy, brand alignment, and human quality oversight before publication.
Content Calendar & Operations
- Manage and execute against the editorial content calendar, ensuring timely delivery of content across all active campaigns and channels.
- Track content in production from brief to publish, flagging risks and proactively resolving bottlenecks.
- Maintain organized content repositories and asset libraries so that published and in-flight content is easy to find, update, and repurpose.
- Coordinate with Demand Generation to align content delivery with campaign launch dates, nurture sequences, and event timelines.
SEO & Performance
- Apply on-page SEO best practices to all written content - keyword integration, meta descriptions, internal linking, LLM and headline optimization.
- Use tools such as SEMrush, Ahrefs, or Moz to identify content opportunities, track keyword rankings, and inform topic selection.
- Monitor content performance using Google Analytics and HubSpot; report on traffic, engagement, and content-attributed pipeline metrics on a regular cadence.
- Use performance data to continuously improve content quality and prioritize what topics and formats to invest in.
Cross-Functional Collaboration
- Work closely with the Product Marketing team to ensure new product releases, feature updates, and positioning changes are accurately reflected in content.
- Partner with the Demand Generation team to build content that supports lead generation programs, including landing pages, gated assets, and nurture email series.
- Support Sales with fresh, up-to-date collateral by turning sales feedback into actionable content updates.
- Participate in content reviews and contribute editorial feedback on work produced by agency partners or freelancers.
Requirements
- 3-5 years of experience in content writing, content marketing, or a related role in a B2B SaaS environment.
- Must have proven content writing experience working in a B2B SaaS Tech environment.
- Exceptional writing and editing skills - you can write clearly, adapt your voice to different formats, and self-edit with a sharp eye.
- Demonstrated experience using AI writing tools (Writer, ChatGPT, Jasper, or similar) as a genuine productivity multiplier in day-to-day content work - not just as an experiment.
- Comfort building and working within structured content workflows, prompt libraries, or AI-assisted production systems.
- Working knowledge of SEO fundamentals and experience applying them in content creation.
- Familiarity with HubSpot (or equivalent marketing automation platform) and Google Analytics.
- Ability to manage multiple projects simultaneously in a deadline-driven environment with minimal supervision.
- Strong collaboration instincts - you are comfortable interviewing subject matter experts, incorporating feedback, and working cross-functionally.
Preferred
- Experience writing for the franchise, multi-unit, or retail operations industry.
- Familiarity with tools such as Salesforce, SEMrush/Ahrefs, or Hootsuite.
- Experience creating content for both mid-market and enterprise B2B audiences.
- Background in content operations or editorial project management.
- Undergraduate degree in Marketing, Communications, Journalism, English, or a related field - or equivalent professional experience.
#LI-EK1
About FranConnect
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Reston, VA, US
Year founded
2000