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Consumer Support Services Jobs (NOW HIRING)

Coloplast

Consumer Support Specialist

Minneapolis, MN · On-site

$22.24/hr

Consumer Support Specialist Location: Minneapolis, MN, US Job Family: Consumer Country/Region ... Most importantly, this position requires superior Customer Service skills and the ability to ...

Coloplast

Consumer Support Specialist

Minneapolis, MN · On-site

$22.24/hr

Consumer Support Specialists (CSS) are responsible for making high volume outbound calls to ... Most importantly, this position requires superior Customer Service skills and the ability to ...

Breville

NA Consumer Support Supervisor

Seattle, WA · On-site

NA Consumer Support Supervisor About Breville Over the past 90+ years Breville has grown to become ... Ensure the team meets or exceeds service level agreements and quality benchmarks. * Serve as the ...

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How much do consumer support services jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for consumer support services in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Consumer Support Services, and why are they important?

To excel in Consumer Support Services, you need strong problem-solving skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is often required. Outstanding interpersonal skills, patience, and active listening help professionals deliver positive customer experiences and resolve issues efficiently. These abilities are crucial for maintaining customer satisfaction, loyalty, and the company's reputation.

What are some of the most common challenges faced in a Consumer Support Services role, and how can they be managed effectively?

In a Consumer Support Services role, you may frequently encounter challenges such as handling high call volumes, resolving complex customer issues, and addressing dissatisfied clients. Effectively managing these challenges involves strong communication skills, patience, and the ability to stay calm under pressure. Many organizations offer training and support systems, including knowledge bases and escalation procedures, to help team members navigate difficult interactions. Building rapport with colleagues and leveraging team collaboration can also make it easier to find solutions and provide consistent, high-quality service.

What are Consumer Support Services?

Consumer Support Services refer to a range of services provided by businesses or organizations to assist customers before, during, and after purchasing products or services. These services can include answering questions, handling complaints, providing technical support, and guiding consumers through processes such as returns or exchanges. The main goal is to ensure customer satisfaction, resolve issues efficiently, and build long-term relationships with clients. Consumer Support Services can be delivered through various channels like phone, email, live chat, or social media.

What is the difference between Consumer Support Services vs Customer Service Representatives?

AspectConsumer Support ServicesCustomer Service Representatives
CredentialsTypically requires high school diploma or equivalent; certifications in communication or support tools are a plusSimilar credential requirements; often same certifications
Work EnvironmentCall centers, online support, in-store supportCall centers, retail stores, online platforms
Industry UsageUsed across retail, telecom, banking, and service industriesCommonly employed in retail, telecom, and service sectors
Search & Comparison IntentFocuses on broader support roles including technical and product supportPrimarily customer interaction and issue resolution

Consumer Support Services and Customer Service Representatives often overlap in skills and work environments, but Consumer Support Services typically encompass a broader range of support functions, including technical assistance and product support, whereas Customer Service Representatives mainly handle direct customer inquiries and complaints. Both roles are vital in customer satisfaction and are frequently found in similar industries.

More about Consumer Support Services jobs
What cities are hiring for Consumer Support Services jobs? Cities with the most Consumer Support Services job openings:
What states have the most Consumer Support Services jobs? States with the most job openings for Consumer Support Services jobs include:
What job categories do people searching Consumer Support Services jobs look for? The top searched job categories for Consumer Support Services jobs are:
Consumer Support Services jobs near you
Infographic showing various Consumer Support Services job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 74% Physical, 21% Hybrid, and 5% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
Consumer Support

Consumer Support

Global Channel Management, Inc.

Mason, OH • On-site

$13/hr

Contractor

Posted 29 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Consumer Services Representative needs 2 years customer experience.


Consumer Services Representative requires: 

  • Optical store a plus
  • Sales
  • Customer service

Consumer Services Representative duties include:


  • Telephone and email support

Consumer Services Representative will be:

  • Training hours are 9:30-6:00....2 weeks
  • Potential shift hours between 11:30-9 M-F
  • Rotating Saturday shift is a possibility starting after 8 weeks
  • Scheduled 5 days in a row
  • Scheduled on a weekend day will have the other weekend day off (so if not M-F then T- Saturday or Sunday - Thursday)
Additional Information

$13/HR

6 Months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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