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Consumer Support Services Jobs (NOW HIRING)

KENCCID

Sub.Direct Support Professional

Philadelphia, PA · On-site

$18.20 - $19.20/hr

We are seeking a highly motivated Direct Support Professional to join our team in the Consumer Support Services industry. As a Direct Support Professional, you will be responsible for providing ...

FMS Inc.

Support Services Executive

Tulsa, OK · Remote

$14 - $18/hr

Support Services Reports To: Director, Client, and Support Services Job Summary: FMS Inc. is ... Telephone Consumer Protection Act (TCPA) , HIPAA , and other federal and state regulations.

AbbVie

Manager, Support Services

North Chicago, IL · On-site

Purpose The Manager of Support Services will effectively manage the support center in order to ... with consumer and professional marketing initiatives to create operational efficiencies that ...

AbbVie

Manager, Support Services

North Chicago, IL

Purpose The Manager of Support Services will effectively manage the support center in order to ... with consumer and professional marketing initiatives to create operational efficiencies that ...

AbbVie

Manager, Support Services

North Chicago, IL · On-site

$109.50K/yr

Purpose The Manager of Support Services will effectively manage the support center in order to ... with consumer and professional marketing initiatives to create operational efficiencies that ...

Phenom People

Support Services Representative

Frisco, TX

$15.50 - $20.50/hr

... enhance the consumer and patient healthcare experience and improve quality, cost and access to ... Job Summary Responsible for providing clerical support services in addition to providing medical ...

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Consumer Support Services information

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How much do consumer support services jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for consumer support services in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Consumer Support Services, and why are they important?

To excel in Consumer Support Services, you need strong problem-solving skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is often required. Outstanding interpersonal skills, patience, and active listening help professionals deliver positive customer experiences and resolve issues efficiently. These abilities are crucial for maintaining customer satisfaction, loyalty, and the company's reputation.

What are some of the most common challenges faced in a Consumer Support Services role, and how can they be managed effectively?

In a Consumer Support Services role, you may frequently encounter challenges such as handling high call volumes, resolving complex customer issues, and addressing dissatisfied clients. Effectively managing these challenges involves strong communication skills, patience, and the ability to stay calm under pressure. Many organizations offer training and support systems, including knowledge bases and escalation procedures, to help team members navigate difficult interactions. Building rapport with colleagues and leveraging team collaboration can also make it easier to find solutions and provide consistent, high-quality service.

What are Consumer Support Services?

Consumer Support Services refer to a range of services provided by businesses or organizations to assist customers before, during, and after purchasing products or services. These services can include answering questions, handling complaints, providing technical support, and guiding consumers through processes such as returns or exchanges. The main goal is to ensure customer satisfaction, resolve issues efficiently, and build long-term relationships with clients. Consumer Support Services can be delivered through various channels like phone, email, live chat, or social media.

What is the difference between Consumer Support Services vs Customer Service Representatives?

AspectConsumer Support ServicesCustomer Service Representatives
CredentialsTypically requires high school diploma or equivalent; certifications in communication or support tools are a plusSimilar credential requirements; often same certifications
Work EnvironmentCall centers, online support, in-store supportCall centers, retail stores, online platforms
Industry UsageUsed across retail, telecom, banking, and service industriesCommonly employed in retail, telecom, and service sectors
Search & Comparison IntentFocuses on broader support roles including technical and product supportPrimarily customer interaction and issue resolution

Consumer Support Services and Customer Service Representatives often overlap in skills and work environments, but Consumer Support Services typically encompass a broader range of support functions, including technical assistance and product support, whereas Customer Service Representatives mainly handle direct customer inquiries and complaints. Both roles are vital in customer satisfaction and are frequently found in similar industries.

More about Consumer Support Services jobs
What cities are hiring for Consumer Support Services jobs? Cities with the most Consumer Support Services job openings:
What states have the most Consumer Support Services jobs? States with the most job openings for Consumer Support Services jobs include:
Consumer Support Services jobs near you
Infographic showing various Consumer Support Services job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
Bilingual Consumer Call Center Agent

Bilingual Consumer Call Center Agent

PrideStaff

Irving, TX • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Bilingual Consumer Support Specialist

Location: Irving, TX (100% Onsite)

Type: Temp-to-Hire

Compensation: $19.00 – $21.00/hr (Based on experience)

Schedule: Monday – Friday (Shifts between 7:30 AM – 6:00 PM; preference for the closing shift)


Position Overview

Our client is seeking a detail-oriented and professional Bilingual Consumer Support Specialist to join their team in Irving. In this role, you will act as a primary point of contact for external consumers, helping them navigate credit and consumer report inquiries while ensuring strict adherence to federal regulations. This is an excellent opportunity for a candidate with strong critical thinking skills who thrives in a fast-paced, compliance-driven environment.



Key Responsibilities

  • Consumer Advocacy & Guidance: Assist external consumers with concerns and inquiries. Clearly explain credit/consumer report content, as well as Reseller and Credit Reporting Agency (CRA) requirements.
  • Dispute Resolution: Research and process consumer disputes received via phone, mail, fax, and email in accordance with FCRA guidelines.
  • Information Management: Fulfill consumer requests for file disclosures and report copies while maintaining meticulous data entry, logs, and records.
  • Security & Compliance: Perform rigorous security authentication to safeguard and maintain confidentiality.
  • Operational Excellence: Utilize multiple software systems simultaneously to meet individual performance metrics and department quality standards.
  • Collaboration: Refer complex inquiries to senior staff or secondary sources when necessary and assist with additional departmental duties as assigned.


Candidate Qualifications

  • Education: High School Diploma or GED equivalent required.
  • Experience: 1+ years of related professional experience with a proven track record in high-level customer service.
  • Communication: Strong verbal and written communication skills; ability to convey complex information clearly and concisely.
  • Technical Skills: Proficient in MS Office with fast and accurate typing skills.
  • Soft Skills: High level of critical thinking, judgment, and the ability to apply "common sense" problem-solving in high-pressure situations.
  • Organization: Exceptional time management and the ability to multitask in a flexible, changing environment.
  • Bilingual Skills: Proficiency in Spanish is a significant plus.



PrideStaff Financial

PrideStaff  (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

  • A professional, supportive team environment
  • Representation to North Dallas’ top employers
  • Full medical benefits package
  • Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work! 

Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney


Company Description

PrideStaff Financial
PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:
A professional, supportive team environment
Representation to North Dallas’ top employers
Full medical benefits package
Dedicated consultants that provide industry insights & resources to ensure continued career development
These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!
Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney
PrideStaff logo

About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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