ZipRecruiter

Log In

1

Consumer Support Services Jobs (NOW HIRING)

KENCCID

PT Direct Support Professional

Philadelphia, PA · On-site

$18.20 - $19.20/hr

We are seeking a highly motivated Direct Support Professional to join our team in the Consumer Support Services industry. As a Direct Support Professional, you will be responsible for providing ...

next page

Showing results 1-20

People also search for

All JobsConsumer Support Services Jobs

Consumer Support Services information

See salary details

$12

$21

$43

How much do consumer support services jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for consumer support services in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Consumer Support Services, and why are they important?

To excel in Consumer Support Services, you need strong problem-solving skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is often required. Outstanding interpersonal skills, patience, and active listening help professionals deliver positive customer experiences and resolve issues efficiently. These abilities are crucial for maintaining customer satisfaction, loyalty, and the company's reputation.

What are some of the most common challenges faced in a Consumer Support Services role, and how can they be managed effectively?

In a Consumer Support Services role, you may frequently encounter challenges such as handling high call volumes, resolving complex customer issues, and addressing dissatisfied clients. Effectively managing these challenges involves strong communication skills, patience, and the ability to stay calm under pressure. Many organizations offer training and support systems, including knowledge bases and escalation procedures, to help team members navigate difficult interactions. Building rapport with colleagues and leveraging team collaboration can also make it easier to find solutions and provide consistent, high-quality service.

What are Consumer Support Services?

Consumer Support Services refer to a range of services provided by businesses or organizations to assist customers before, during, and after purchasing products or services. These services can include answering questions, handling complaints, providing technical support, and guiding consumers through processes such as returns or exchanges. The main goal is to ensure customer satisfaction, resolve issues efficiently, and build long-term relationships with clients. Consumer Support Services can be delivered through various channels like phone, email, live chat, or social media.

What is the difference between Consumer Support Services vs Customer Service Representatives?

AspectConsumer Support ServicesCustomer Service Representatives
CredentialsTypically requires high school diploma or equivalent; certifications in communication or support tools are a plusSimilar credential requirements; often same certifications
Work EnvironmentCall centers, online support, in-store supportCall centers, retail stores, online platforms
Industry UsageUsed across retail, telecom, banking, and service industriesCommonly employed in retail, telecom, and service sectors
Search & Comparison IntentFocuses on broader support roles including technical and product supportPrimarily customer interaction and issue resolution

Consumer Support Services and Customer Service Representatives often overlap in skills and work environments, but Consumer Support Services typically encompass a broader range of support functions, including technical assistance and product support, whereas Customer Service Representatives mainly handle direct customer inquiries and complaints. Both roles are vital in customer satisfaction and are frequently found in similar industries.

More about Consumer Support Services jobs
What cities are hiring for Consumer Support Services jobs? Cities with the most Consumer Support Services job openings:
What states have the most Consumer Support Services jobs? States with the most job openings for Consumer Support Services jobs include:
What job categories do people searching Consumer Support Services jobs look for? The top searched job categories for Consumer Support Services jobs are:
Consumer Support Services jobs near you
Infographic showing various Consumer Support Services job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 74% Physical, 21% Hybrid, and 5% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Client Relations Coordinator

Quick Servant Co Inc

Columbia, MD • On-site

$20 - $23/hr

Full-time

Posted 27 days ago

Job description

About the Role:

As a Client Relations Coordinator in our Consumer Support Services industry, you will be responsible for maintaining and enhancing our relationships with clients. You will be the primary point of contact for clients, ensuring their satisfaction with our services and addressing any concerns they may have. Your ultimate goal will be to build long-term relationships with clients and increase their loyalty to our company. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Minimum Qualifications:

  • 2+ years of experience in client relations or customer service
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in Microsoft Office Suite

Preferred Qualifications:

  • Experience in the Consumer Support Services industry
  • Knowledge of CRM software
  • Ability to speak multiple languages

Responsibilities:

  • Serve as the primary point of contact for clients, responding to inquiries and addressing concerns in a timely and professional manner
  • Maintain accurate records of client interactions and transactions
  • Collaborate with internal teams to ensure client needs are met and issues are resolved
  • Identify opportunities to improve client satisfaction and loyalty
  • Stay up-to-date on industry trends and best practices to continuously improve client relations

Skills:

In this role, you will use your excellent communication and interpersonal skills to build and maintain strong relationships with clients. Your problem-solving and decision-making abilities will be essential in addressing client concerns and identifying opportunities for improvement. Proficiency in Microsoft Office Suite will be necessary for maintaining accurate records and collaborating with internal teams. Knowledge of CRM software and the ability to speak multiple languages are preferred qualifications that will enhance your effectiveness in this role.

Apply