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RxAdvance

Consumer Services Representative I

Tampa, FL

$14 - $18.25/hr

The Consumer Services Representative I works in a high-volume call center environment. Job ... Professional Experience: * 1-3 years of Customer Service experience required. * 1-3 years of Call ...

Bankers Trust

Consumer Services Rep - Altoona

Altoona, IA · Hybrid

$17.75 - $20.50/hr

The Consumer Services Representative (CSR) is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating ...

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Consumer Services Professional information

What are Consumer Services Professionals?

Consumer Services Professionals are individuals who assist customers with their needs, concerns, and inquiries regarding a company's products or services. Their role typically involves providing information, resolving complaints, processing orders or returns, and ensuring customer satisfaction. These professionals may work in various industries such as retail, hospitality, finance, or telecommunications, and often interact with customers via phone, email, chat, or in person. Strong communication, problem-solving skills, and a customer-focused attitude are essential for success in this field.

How does a Consumer Services Professional typically collaborate with other departments to resolve customer issues?

Consumer Services Professionals often work closely with teams such as sales, technical support, and product management to resolve customer concerns efficiently. When a customer's issue extends beyond standard inquiries, these professionals coordinate with the relevant department, ensuring clear communication and prompt solutions. This cross-functional collaboration helps provide comprehensive service and enhances the overall customer experience. Building strong internal relationships is key to quickly addressing customer needs and maintaining satisfaction.

What are the key skills and qualifications needed to thrive as a Consumer Services Professional, and why are they important?

To thrive as a Consumer Services Professional, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and basic office applications is commonly required. Excellent communication, patience, and the ability to handle stressful situations with professionalism are standout soft skills. These competencies ensure effective customer interactions, quick resolution of issues, and high satisfaction rates, which are critical for business retention and reputation.
More about Consumer Services Professional jobs
What cities are hiring for Consumer Services Professional jobs? Cities with the most Consumer Services Professional job openings:
What are the most commonly searched types of Consumer Services jobs? The most popular types of Consumer Services jobs are:
What states have the most Consumer Services Professional jobs? States with the most job openings for Consumer Services Professional jobs include:
What job categories do people searching Consumer Services Professional jobs look for? The top searched job categories for Consumer Services Professional jobs are:
Consumer Services Professional jobs near you
Infographic showing various Consumer Services Professional job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 2% Part Time, 1% Temporary, and 8% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
CONSUMER SERVICES ANALYST-EOG - 31000463

CONSUMER SERVICES ANALYST-EOG - 31000463

State of Florida

Tallahassee, FL

$44K/yr

Full-time

Posted 24 days ago

State Of Florida rating

6.7

Company rating: 6.7 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

47th of 50 rated states

Job description

Requisition No: 874266 

Agency: Executive Office of the Governor

Working Title: CONSUMER SERVICES ANALYST-EOG - 31000463

 Pay Plan: CS Exempt (EOG)

Position Number: 31000463 

Salary:  $44,720/year 

Posting Closing Date: 06/15/2026 

Total Compensation Estimator Tool

Consumer Services Analyst III

Duties and Responsibilities

This is a highly responsible, professional position focused on responding to phone, postal, and email communications and face-to-face visits by individuals to the Governor to request assistance, express opinions, and register agency complaints. The position duties may include routing written correspondence or emails to other team members or agencies for follow up/resolution and preparing proclamations. The position requires extensive knowledge regarding the operations of state agencies and the Governor’s priorities and policies, as well as the ability to interact with constituents with courtesy and tact.

% of Time

Task

75%

Respond to postal and electronic correspondence to the Governor’s Office; prepare proclamations; postal and electronic routing to EOG units, OPB units and other external agencies. Assist with phone coverage as needed

10%

Meet with constituents face-to-face to assist in resolution of concerns.

5%

Collaborate with other correspondence analysts and team members to provide simplified access to services and expedite the delivery of information and benefits

5%

Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies

5%

Participate in team meetings and provide verbal and written reports

Knowledge, skills and abilities, including utilization of equipment, required for the position: Proficient in Microsoft Office Suite; ability to analyze written and verbal communication; ability to produce concise, clear written and verbal communication; knowledge of operations of state agencies; attention to detail. Bilingual in Spanish/English preferred

Minimum Qualifications:  

Two years of relevant work experience in customer service,  consumer complaint investigation, or public relations. Relevant education may be considered in lieu of one year’s experience.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

What State Of Florida employees say

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