Consumer Services Specialist Location ... Remote Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the ...
Consumer Services Specialist Location ... Remote Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the ...
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Remote Consumer Services information
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$17.21 is the 25th percentile. Wages below this are outliers.
$15.38 - $18.88
48% of jobs
The median wage is $19.38 / hr.
$18.88 - $22.38
15% of jobs
$24.48 is the 75th percentile. Wages above this are outliers.
$22.38 - $25.87
21% of jobs
$25.87 - $29.37
7% of jobs
$29.37 - $32.87
1% of jobs
$32.87 - $36.36
1% of jobs
$36.36 - $39.86
0% of jobs
$39.86 - $43.36
0% of jobs
$43.36 - $46.85
0% of jobs
$46.85 - $50.35
3% of jobs
$50.35 - $53.85
4% of jobs
$15
$24
$53
How much do remote consumer services jobs pay per hour?

Other
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
Job description
Location: Remote
Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.
We are actively seeking a Consumer Services Specialist to join our growing organization and help us Nurture What You Love!
This role's primary responsibility will be serve as a brand advocate and will respond to questions, complaints, and comments in a courteous, professional, and timely manner, helping to ensure consumer satisfaction. This role will also contribute to continuous improvement of process in support of cross-functional collaboration and information sharing.
As our Consumer Services Specialist, you’ll make an impact by:
- Receiving and responding to consumer contacts via inbound calls, email, live chats, social media, mail, and other platforms.
- Managing concerns and issues in a friendly, professional, and efficient manner while guiding and educating consumers to resolution.
- Educating consumers in product selection and proper use.
- Supporting communication and information sharing with internal stakeholders (i.e. Operations, Marketing, Technical Services):
- Logging all consumer contacts and case correspondence into CRM software in an accurate and timely manner.
- Contributing feedback and suggestions to process improvements or other opportunities for improving the consumer experience
- Participating in stakeholder discussions or special projects as requested.
- High School Diploma required, some college preferred .
- 1-3 years direct experience in providing consumer/customer support, in the consumer packaged goods industry preferred.
- Proven competency with data management software.
- Excellent written and oral communication skills.
- Consumer-centric approach to all consumer interaction.
- To better ensure for the operational performance and safety of the business and the individual, the ability to understand and follow written and verbal instructions in English is required.
- A growing team making a difference in the lives of pets and pet families.
- Great work/life balance with PTO, paid holidays and more!
- Medical, dental, vision and an employee assistance program to support your well-being.
- 401k with company match.
- Casual work environment with a focus on teamwork.
- Paid parental leave.
- Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.
https://companapetbrands.com/careers
Disclaimer: This description is representative only and is not exhaustive of the tasks this position may be required to perform.
#LI-Remote
About Compana Pet Brands
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Chesterfield, MO, US
Year founded
1985