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Consumer Services Jobs (NOW HIRING)

Georgia

Director (Consumer Services)

Atlanta, GA · On-site

$120K/yr

Director (Consumer Services) Job Requisition ID: JR0000001429 Number of Openings: 1 Shift: Any (United States of America) Compensation Details: $120,000.00 Under supervision, the Director of Consumer ...

Denton County MHMR

Consumer Services Representative

Denton, TX · On-site

$15 - $20.50/hr

Consumer Services Representative General Description Under the direction of the Consumer Services Supervisor and within federal, state and local guidelines performs entry-level customer service work.

Mattel

Consumer Services Coordinator

East Aurora, NY · On-site

Mattel is looking for a Consumer Services Coordinator to support the Mattel lines of business at the Fisher Price East Aurora location. Role will handle consumer contact escalations for Mattel and ...

Mattel

Consumer Services Coordinator

East Aurora, NY · On-site

Mattel is looking for a Consumer Services Coordinator to support the Mattel lines of business at the Fisher Price East Aurora location. Role will handle consumer contact escalations for Mattel and ...

Mattel

Consumer Services Coordinator

East Aurora, NY · On-site

Mattel is looking for a Consumer Services Coordinator to support the Mattel lines of business at the Fisher Price East Aurora location. Role will handle consumer contact escalations for Mattel and ...

FORTH

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

About the Role The Consumer Service Agent serves as a front-line contact center professional, delivering exceptional customer experiences to FORTH's clients and servicing partners via high-volume ...

Forth

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

About the Role The Consumer Service Agent serves as a front-line contact center professional, delivering exceptional customer experiences to FORTH's clients and servicing partners via high-volume ...

Curvion Blue

Closer - Consumer Services

San Jose, CA · Remote

$90K - $360K/yr

Our clients operate in industries such as real estate, funding, financial services, career services, and other consultative consumer markets. Position Overview We're looking for consultative High ...

Curvion Blue

Closer - Consumer Services

Phoenix, AZ · Remote

$90K - $360K/yr

Our clients operate in industries such as real estate, funding, financial services, career services, and other consultative consumer markets. Position Overview We're looking for consultative High ...

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Consumer Services information

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$5

$12

How much do consumer services jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for consumer services in the United States is $12.02, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $12.02 per hour, depending on experience, location, and employer.

What is a consumer services?

A Consumer Services job involves assisting customers with inquiries, complaints, product information, and support services. Professionals in this field work in various industries, including retail, finance, healthcare, and technology, helping customers resolve issues and enhance their overall experience. Responsibilities may include answering calls, responding to emails or chats, processing orders, and providing technical support. Strong communication, problem-solving, and customer service skills are essential for success in this role.

What are the typical daily responsibilities for someone in a consumer services role?

Professionals in Consumer Services usually spend their day interacting with customers via phone, email, chat, or in person to address questions, resolve concerns, and provide product or service information. Responsibilities often include processing orders, handling returns or complaints, updating account information, and coordinating with other departments to resolve complex issues. You may also be expected to document customer interactions in a CRM system and participate in ongoing training to stay current with company offerings. This role relies on strong teamwork and communication with colleagues to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive in the consumer services position, and why are they important?

To thrive in Consumer Services, you typically need strong interpersonal skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) systems, call center software, and occasionally industry-specific certifications can be beneficial. Excellent communication, patience, and adaptability help professionals manage diverse customer needs and challenging situations. These competencies are crucial for providing positive customer experiences and maintaining a company's reputation.

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What are the most commonly searched types of Consumer Services jobs?

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What states have the most Consumer Services jobs?

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Consumer Services jobs near you
Infographic showing various Consumer Services job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Temporary. Highlights an 92% In-person, 5% Hybrid, and 3% Remote job distribution, with an average salary of $25,000 per year, or $12 per hour.

Consumer Services Advocate

Vornado Air, LLC.

Andover, KS

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Consumer Services Advocate
VornadoAndover
The Consumer Services Advocate provides excellent customer support by phone, email, and chat to Vornado Consumers. You will assist consumers with new orders, advises of orders in process, provides information on new products, sends product literature upon request, takes consumers through our warranty process, and processes returns of products. The Consumer Service Advocate will promptly and resolve any consumer issues, respond to any questions, or refer them to the team members. It is also expected that you will complete related records, reports, documentation, and miscellaneous clerical tasks.
You Will:
  • Receive warranty claims for existing consumers by phone, chat, mail, and email.
  • Process the warranty claims through claim and order entry systems.
  • Receive orders for all consumers by phone, chat, mail, and email. Process orders through order entry systems.
  • Verify pricing, discounts, billing/shipping addresses, and credit status and inform consumers of any issues or back orders and anticipated availability of items on backorder.
  • Maintain files and updates addresses observing procedures within the determined systems.
  • Resolve issues with orders, including contacting parcel carriers (Fed Ex, UPS, USPS) to resolve shipping issues on the consumer’s behalf.
  • Process returns for consumers. Determine the nature of return and assess whether the product is returnable.
  • Corrects and re-ships any incorrect orders
  • Process related to consumer paperwork and credits
  • Send returned product to the Rework department for the appropriate check.
  • Inform consumers of any credit holds
  • Conduct consumer surveys
  • Resolve requests, and issues promptly.
  • Keep consumers informed of Company policies, procedures, and the status of orders and accounts.
  • Work well with other departments such as finance, shipping, pick and pack, and quality assurance to accomplish our goals.
  • Politely convey information while maintaining our professional reputation and providing consumer service.
You Have:
  • High School Diploma or equivalent.
  • Consumer Service/Data Entry experience preferred.
  • Ability to multi-task, solve problems and work within deadlines while communicating verbally with consumers and team members and in written applications.
  • Excellent phone and email etiquette
  • Team player with a willingness to assist others.
  • Maintain an organized station and be attentive to detail on multiple fronts.
  • Proficiency in ERP systems and Microsoft Office Suite.
  • Bi-lingual Spanish is preferred but not required.
  • Authorization to work in the United States on a full-time basis is required; employer sponsorship for employment-based visa status is not available for this position.
  • This is not a remote position.
Our Benefits:
  • Medical and Dental insurance offered with a generous company premium split.
  • Employee-paid vision insurance.
  • Employee paid Flexible Spending and Dependent Care
  • 401K and Roth options with 4% dollar for dollar match and short vesting schedule.
  • Company paid Costco or Sam's Club membership
  • Cost-share for individual or family memberships to any area YMCA.
  • Company paid life insurance, AD amp;D, short- and long-term disability.
  • 11 paid holidays.
  • PTO and Vacation accrual with short years of service increase schedule.
  • Employee Assistance Program offering mental health, wellness, and other services.
What Makes us Different Makes us Better
Vornado was founded on the premise that comfort is constant, bucking the trends of oscillation and utilitarian design. That still holds true today with a broad range of products that enhance efficiency and keep everyone comfortable all year long. Vornado maintains our worldwide reputation for forward-thinking products and above-and-beyond customer service from its headquarters in Andover, Kansas.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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