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Consumer Services Jobs in Texas (NOW HIRING)

UMB Bank

Consumer Services Specialist

Austin, TX · On-site

$19/hr

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

Kenlee Services

Irrigation System Inspector

Dallas, TX

$17.75 - $23.50/hr

This full-time, on-site position is an excellent opportunity for individuals at the entry level to start their career in the Consumer Services industry, focusing on irrigation solutions. As an ...

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$4

$11

How much do consumer services jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for consumer services in Texas is $11.20, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $11.20 per hour, depending on experience, location, and employer.

What is a consumer services?

A Consumer Services job involves assisting customers with inquiries, complaints, product information, and support services. Professionals in this field work in various industries, including retail, finance, healthcare, and technology, helping customers resolve issues and enhance their overall experience. Responsibilities may include answering calls, responding to emails or chats, processing orders, and providing technical support. Strong communication, problem-solving, and customer service skills are essential for success in this role.

What are the typical daily responsibilities for someone in a consumer services role?

Professionals in Consumer Services usually spend their day interacting with customers via phone, email, chat, or in person to address questions, resolve concerns, and provide product or service information. Responsibilities often include processing orders, handling returns or complaints, updating account information, and coordinating with other departments to resolve complex issues. You may also be expected to document customer interactions in a CRM system and participate in ongoing training to stay current with company offerings. This role relies on strong teamwork and communication with colleagues to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive in the consumer services position, and why are they important?

To thrive in Consumer Services, you typically need strong interpersonal skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) systems, call center software, and occasionally industry-specific certifications can be beneficial. Excellent communication, patience, and adaptability help professionals manage diverse customer needs and challenging situations. These competencies are crucial for providing positive customer experiences and maintaining a company's reputation.

What are the most commonly searched types of Consumer Services jobs in Texas?

The most popular types of Consumer Services jobs in Texas are:

What are popular job titles related to Consumer Services jobs in Texas?

For Consumer Services jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Consumer Services jobs in Texas look for?

The top searched job categories for Consumer Services jobs in Texas are:

What cities in Texas are hiring for Consumer Services jobs?

Cities in Texas with the most Consumer Services job openings:

Consumer Services jobs near you
Infographic showing various Consumer Services job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $23,291 per year, or $11.2 per hour.

Consumer Services Representative

Denton, TX • On-site

Denton County MHMR
See more jobs at Denton County MHMRexternal

$15 - $20.50/hr

Other

Posted 27 days ago

Job description

Consumer Services Representative
General Description
Under the direction of the Consumer Services Supervisor and within federal, state and local guidelines performs entry-level customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services.
The Consumer Service Representative will be responsible for greeting consumers, parents and visitors as they enter the front lobby. Provide a courteous, friendly and concerned attitude for the needs of those seeking services. Answer incoming phone calls. Consumer check-in and check-out. Other clerical duties related to fast paced clinical office environment. This position may require some evening hours when the Center is open after 5 p.m. On occasion this position may be required to drive to other center buildings. Works under close supervision, with limited latitude for the use of initiative and independent judgment.
Education, Training, and Experience
  • High School Diploma or equivalent required.
  • One year general office experience preferred.
  • Medical office experience preferred.
  • Experience with Microsoft Word and Excel preferred.
Registration, Certification, Licensure, and Other Qualifications
  • Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
  • Must possess and maintain a valid driver's license and automobile insurance.
o Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
  • Successful completion of all position-specific training within thirty (30) days of employment is required.
Knowledge, Skills, and Abilities
  • Good interpersonal skills.
  • Ability to use 10 key by touch.
  • Maintains a neat and professional personal appearance.
  • Can adjust to various job demands, consumer inquiries and still project a positive, professional image.
  • Maintains strict confidentiality of consumer data.
  • Knowledge of office practices and administrative procedures.
  • Skill in the use of standard office equipment and software.
  • Ability to communicate and interact effectively with members of the public, and to respond to public inquiries in a timely manner.
  • Ability to display regular and reliable (in-person, if required) attendance.
  • Understanding and practice of Trauma Informed Care principles.

Essential Duties
The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.
1. Greets all clients and guests as soon as they walk into the Center; determines who they need to see; notifies providers that someone has arrived; accepts and records payments daily; prints encounter forms for all walk-in clients; assists clients with completing forms; ensures all clients are advised of fee assessments.
2. Performs data entry on Center computer systems; ensures accuracy of all data entry; completes all forms as required to document changes; enters appointments in MIS and audits monthly.
3. Maintains strict confidentiality of client data; adheres to Center wide policies and procedures and demonstrates knowledge with compliance to policies and procedures.
4. Keeps cash box accurate and records all payments received; reconciles all payments and receipts daily; monitors change fund for accuracy and turns in daily for safekeeping.
5. Complies with HIPAA regulations and ensures all new clients read and sign HIPAA notice.
6. Prints and/or distributes encounter forms and front desk reports; opens front door in the morning and ensures lobby is neat and clean; answers incoming calls and routes appropriately; prints SAL for each doctor that will be in the office the following day.
7. Contacts staff if clients is out of compliance on any required elements or fee assessments; may serve as backup to center mail courier.
8. Participates in the Center's Zero Suicide Initiative.
o Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.
o Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.
o Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.

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