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Consumer Services Associate Jobs (NOW HIRING)

RxAdvance

Consumer Services Representative I

Tampa, FL

$14 - $18.25/hr

The Consumer Services Representative I works in a high-volume call center environment. Job ... Associate's or Bachelor's Degree is preferred. Professional Experience: * 1-3 years of Customer ...

Coloplast

Ostomy Care Consumer Advisor

Minneapolis, MN · On-site

$52K - $78K/yr

... service metrics * Acquire and demonstrate all necessary subject matter expertise to provide ... Associates or Bachelor's degree and / or a combination of at least 1 year healthcare customer ...

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Consumer Services Associate information

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How much do consumer services associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for consumer services associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are Consumer Services Associates?

Consumer Services Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and provide product or service information. They typically work in call centers, retail environments, or online support roles. Their responsibilities include handling customer complaints, processing orders, and ensuring customer satisfaction. Strong communication and problem-solving skills are essential for this position. Consumer Services Associates play a key role in maintaining a positive relationship between a company and its customers.

What are the typical daily responsibilities of a Consumer Services Associate?

A Consumer Services Associate typically spends their day assisting customers via phone, email, or chat, addressing product or service inquiries, resolving issues, and processing transactions or returns. They often collaborate closely with other departments, such as sales, technical support, and logistics, to ensure customer satisfaction. The role requires maintaining accurate records of customer interactions, following up on unresolved issues, and contributing to process improvements by sharing feedback. Strong communication skills and adaptability are essential, as associates frequently handle a variety of customer needs throughout the day.

What is the difference between Consumer Services Associate vs Customer Service Representative?

AspectConsumer Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentRetail stores, call centers, financial institutionsCall centers, retail, online support
Employer & Industry UsageRetail, banking, telecom, hospitalityRetail, banking, telecom, online services
Common Search & ComparisonYesYes

The Consumer Services Associate and Customer Service Representative roles are similar, often requiring comparable skills and certifications. Both work in customer-facing environments like retail or call centers. The main difference lies in job titles used by employers; 'Consumer Services Associate' may imply a broader focus on consumer interactions, while 'Customer Service Representative' is more common in call centers and online support. Overall, these roles are closely aligned in industry and responsibilities.

What are the key skills and qualifications needed to thrive as a Consumer Services Associate, and why are they important?

To thrive as a Consumer Services Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Excellent communication, patience, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and fostering brand loyalty.
What cities are hiring for Consumer Services Associate jobs? Cities with the most Consumer Services Associate job openings:
What are the most commonly searched types of Consumer Services jobs? The most popular types of Consumer Services jobs are:
What states have the most Consumer Services Associate jobs? States with the most job openings for Consumer Services Associate jobs include:
Consumer Services Associate jobs near you
Consumer Services Advocate

Consumer Services Advocate

Boston Senior Home Care

Boston, MA • On-site

$35K - $44K/yr

Full-time

Medical

Posted 20 days ago

Job description

Job Title: Consumer Service Advocate
Business Unit: Administration
Department: Consumer Services Unit
Reports to: Senior Provider Relations and Consumer Services Manager
FLSA: Non-Exempt
Classification: Regular Full-time (35 hours)
Grade Level: 7
Salary Range: $ 35,747 - $44,684 (commensurate with experience)
SUMMARY OVERVIEW
The Customer Service Advocate (CSA) plays a vital role to Boston Senior Home Care, Inc., both externally to the community as well as internally to the staff. The CSA works within a team to initially manage consumer inquiries in an efficient manner, properly addressing a consumer's need regarding programs, services and referrals. If required, challenging questions will be escalated accordingly and other inquiries will be transferred to respective program staff. The CSA will work with BSHC field staff and providers on a daily basis to follow and implement service plans; such as schedule changes, suspensions, resumptions, implementation of new services, changing providers, case closures and transfers as requested by the program's staff.
ESSENTIAL FUNCTIONS
Essential Job functions: Duties _______ through _______are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. [TBD]
  1. Respond to and resolve on the first call, consumer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, and other types of correspondence.
  2. Help guide and educate consumers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.
  3. Help Care Managers to schedule providers on behalf of the consumer to assist with the services when needed.
  4. Own requests through to resolution on behalf of the consumer in real time or through comprehensive and timely follow-up.
  5. Research complex issues across multiple databases and work with Care Managers to resolve consumer issues and/or partner with others to resolve escalated issues.
  6. Assist Care Managers in resolving provider billing discrepancies every month.
  7. Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.
  8. Additional administrative office service duties as assigned: Answer, screen and route calls in a friendly, courteous, and professional manner. As needed, take accurate messages for staff not available by phone and forward them to voice mail. Greet visitors and notify appropriate staff person. Be a resource for staff, callers and visitors.
  9. Act as liaison for department and Office Resources.

COMPETENCIES
  • Excellent organizational and analytical skills
  • Exceptional over the phone customer service skills with strong attention to detail and patience to walk through caller questions
  • Excellent problem-solving skills
  • Demonstrated computer proficiency. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise
  • Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic and racially diverse environment.
  • Strong mathematical skills
  • Thorough knowledge of office practices, management, organization
  • Strong time management and priority settings skills with the ability to handle diverse responsibilities and work independently with minimal supervision
  • Work with a high degree of independence, must have good judgment to anticipate and resolve issues as they arise

SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The employee must be able to carry 10 to 15 lbs
  • The employee is regularly required to talk and hear
  • The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position, Monday-Friday, 9:00 AM - 5:00 PM
TRAVEL
This position requires minimal travel.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
  • An Associate's degree is preferred or at least 2-3 years of relevant customer service experience in a health and human services organization
  • Customer service experience a plus
  • Strong computer knowledge, skilled in Microsoft office programs, and proficient typing
  • Ability to work in a fast-paced and changing environment
  • Must be able to work in a team-oriented environment

ADDITIONAL ELIGIBILITY QUALIFICATIONS
  • Sensitivity to older adult, disability and diversity issues
  • Commitment to maintaining members at home with dignity

WORK AUTHORIZATION/SECURITY CLEARANCE
  • Must be able to work in the United States

AAP/EEO STATEMENT
Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled - Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.

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