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Consumer Services Associate Jobs (NOW HIRING)

Build Up Justice NYC

Client Services Associate

Brooklyn, NY · On-site

$61K - $71K/yr

Client Services Associate Since 1968, Build Up Justice NYC has provided free legal services for low ... Build Up Justice NYC has three core departments --Preserving Affordable Housing (PAH), Consumer ...

Titan

Client Services Associate

New York, NY · On-site

About Titan Despite decades of innovation in money, the most important consumer money domain ... This Role The Client Services Associate sits at the intersection of Operations, Transfers, Client ...

Titan

Client Services Associate

Manhattan, NY · On-site

About Titan Despite decades of innovation in money, the most important consumer money domain ... This Role The Client Services Associate sits at the intersection of Operations, Transfers, Client ...

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Consumer Services Associate information

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How much do consumer services associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for consumer services associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is a consumer services associate?

Consumer Services Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and provide product or service information. They typically work in call centers, retail environments, or online support roles. Their responsibilities include handling customer complaints, processing orders, and ensuring customer satisfaction. Strong communication and problem-solving skills are essential for this position. Consumer Services Associates play a key role in maintaining a positive relationship between a company and its customers.

What are the typical daily responsibilities of a consumer services associate?

A Consumer Services Associate typically spends their day assisting customers via phone, email, or chat, addressing product or service inquiries, resolving issues, and processing transactions or returns. They often collaborate closely with other departments, such as sales, technical support, and logistics, to ensure customer satisfaction. The role requires maintaining accurate records of customer interactions, following up on unresolved issues, and contributing to process improvements by sharing feedback. Strong communication skills and adaptability are essential, as associates frequently handle a variety of customer needs throughout the day.

What is the difference between Consumer Services Associate vs Customer Service Representative?

AspectConsumer Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentRetail stores, call centers, financial institutionsCall centers, retail, online support
Employer & Industry UsageRetail, banking, telecom, hospitalityRetail, banking, telecom, online services
Common Search & ComparisonYesYes

The Consumer Services Associate and Customer Service Representative roles are similar, often requiring comparable skills and certifications. Both work in customer-facing environments like retail or call centers. The main difference lies in job titles used by employers; 'Consumer Services Associate' may imply a broader focus on consumer interactions, while 'Customer Service Representative' is more common in call centers and online support. Overall, these roles are closely aligned in industry and responsibilities.

What are the key skills and qualifications needed to thrive as a consumer services associate, and why are they important?

To thrive as a Consumer Services Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Excellent communication, patience, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and fostering brand loyalty.
What cities are hiring for Consumer Services Associate jobs? Cities with the most Consumer Services Associate job openings:
What are the most commonly searched types of Consumer Services jobs? The most popular types of Consumer Services jobs are:
What states have the most Consumer Services Associate jobs? States with the most job openings for Consumer Services Associate jobs include:
Consumer Services Associate jobs near you

IT Business Analyst - Consumer Services

NELNET BUSINESS SOLUTIONS

Lincoln, NE

$55K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. The BA bridges business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives.

Business Analysis & System Insight

  • Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.

  • Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.

  • Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates

Team Collaboration & Stakeholder Engagement

  • Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.

  • Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.

  • Foster trust and act as a liaison to ensure shared delivery goals across teams.

Product Delivery & Continuous Improvement

  • Develop a deep understanding of system functionality and business rules to support both project work and operational activities.

  • Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office.This is subject to change, based on manager discretion.

NOTE: Internal Associates working in a remote capacity may be considered for this position.

Qualifications

  • Experience: Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.

  • Skills: Strong communication, leadership, and relationship-building abilities; technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.

  • Education: Bachelor's degree or equivalent experience.

Additional Information

This role requires strong collaboration with business, IT, and leadership teams. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.

Starting Salary Range for this role: $55,000 - $80,000 Annually, DOE

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.


Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.


Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.


Nelnet is a Drug Free and Tobacco Free Workplace.


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