Conflict Resolution Manager Jobs in Washington (NOW HIRING)

Hope House Treatment Center is seeking a reliable person to serve as House Manager for their program housing in Laurel, Maryland. If you can ensure the smooth operation of a recovery house for our patients, enforce rules firmly but fairly, and want to make a difference in peoples lives, this is the place for you. Come help us provide a safe, supportive environment for individuals in recovery, and help us live up to out motto of Recovery with Unconditional Kindness.

Compensation can include room and board at our Laurel location. The candidate must have lived experience with addictions to be considered, with Peer Recovery training or certification strongly preferred.

JOB SUMMARY: Under the direction of the Treatment Aide Supervisor, The House Manager is responsible for maintaining a safe, structured, and recovery-oriented residential environment for participants enrolled in the Partial Hospitalization Program (PHP). Working closely with clinical staff, the House Manager provides daily supervision of the residence, reinforces program expectations, and promotes personal responsibility and accountability among residents.

This position is ideal for an individual with lived experience in addiction recovery who is passionate about supporting others through recovery by modeling healthy behaviors, maintaining structure, and fostering a respectful living environment.

HOUSE MANAGER JOB DUTIES:

• Monitor the residence to ensure the safety and well-being of all participants.
• Enforce house rules, program expectations, and resident accountability in a fair, consistent, and respectful manner.
• Assign, monitor, and document completion of daily and weekly household chores.
• Conduct routine inspections of resident rooms and common areas to ensure cleanliness and compliance with house standards.
• Monitor resident attendance, curfew compliance, and adherence to program schedules.
• Report behavioral concerns, rule violations, maintenance issues, and safety concerns to the appropriate supervisor.
• Complete required documentation, including shift notes, incident reports, and resident observations.
• Support a clean, organized, and welcoming living environment.
• Model positive recovery behaviors, healthy communication, and respectful conflict resolution.
• Provide encouragement and peer support while maintaining appropriate professional boundaries.
• Assist with resident orientation, including review of house rules and expectations.
• Coordinate with clinical and administrative staff regarding resident needs and program compliance.
• Participate in staff meetings, trainings, and other duties as required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required.
• Lived experience in recovery from substance use disorder with sustained personal recovery required.
  • Peer Recovery certification or training strongly preferred.
• Ability to serve as a positive role model for individuals in recovery.
• Previous experience working in an addiction treatment program, recovery residence, behavior health setting, or similar environment.
• Strong interpersonal, organizational, and conflict resolution skills.
• Ability to maintain professional boundaries while fostering a supportive environment.
• Ability to document accurately and maintain confidentiality.
• Basic computer proficiency.
• Current CPR and First Aid certification, or willingness to obtain upon hire.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. Occasionally lift up to 20 pounds. The employee is occasionally required to stand and walk.