Conference Services Manager Jobs in Springfield, MA

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Duties: Manage projects, programs, or processes; apply work methods to adapt to changing conditions consistent with Voya-prescribed methodologies and standards. Approve design, technical, or operational specifications developed by subordinates. Ensure that the final work product of subordinates meets all quality standards. Guide both the onsite and offshore team to restore services for incidents, fulfill service requests with quick turnaround. Use data analytics and reporting skills to gain data insights from Service Now and Dynatrace tools to identify repetitive issues by analyzing the data and proposing permanent solutions and enhancing end user experience. Perform as a consultant level (i4) IT sub-discipline individual contributor. Analyze business requirements for enhancements to Claims Processing, Underwriting, Reporting, Benefit Enrollment, Billing, Authentication and design technical solutions with .NET, Java, SQL and Azure Cloud expertise. Ensure implementation of secured code in production utilizing SonarQube code quality and Snyk static code analysis tools. Coordinate work across multiple work teams; develop, update, and implement contingencies for multiple teams to meet changing project or service needs. Anticipate changing resource needs and take action to meet expectations on time and within budget. Responsible for conducting periodic performance reviews for staff, including professional development plans and goals. Accountable for tactical Application Maintenance, technical and process governance for a set IT area and portfolio consisting of business applications built in technologies like Java, Microsoft .Net Framework and Salesforce. Integrate ServiceNow with automation platforms such as Power Automate and Dynatrace to streamline application monitoring and reporting processes through intelligent automation. Harness the power of AI solutions such as Microsoft Copilot and GPT 4.x to streamline the handling of production problem tickets, enabling automated processing and the generation of actionable insights. Review performance results and determine when application maintenance support levels need to be changed and additional monitoring needs to be added. Identify opportunities for new services, continuous improvement of existing ones, initiate work process and tool improvements that lead to increased workplace productivity and cost reduction. Engage in war room conference calls in case of critical production issues and provide technical guidance on issue resolution steps. 100% telecommuting position. Will consider applicants resident in the continental U.S.

Requirements: Requires a Bachelor’s degree in Computer Science, Computer Engineering, Electronic Engineering or a related field, or foreign degree equivalent and five (5) years of experience in an IT Project Management role or related position.

Experience must include: Project execution with involvement in multiple major projects or a sustained record of success as an IT services provider with hands-on experience with production support activities. Working with Programming Languages including Java, .Net, Microfocus COBOL, and Informatica. Applying knowledge of Databases such as DB2, UDB, Oracle or MySQL. Applying knowledge of operating systems including Windows and Linux. Working with cloud technologies such as AWS Basics, or MS Azure. Working with ITSM tools including ServiceNow, monitoring tools such as Dynatrace or Foglight and Continuous Integration tools including XLDeploy, GitHub, Maven, SonarQube, Jenkins. Applying knowledge of security vulnerability remediation techniques to remediate Penetration test and Code Review findings.

#LI-DNP 

#LI-DNI

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya\'s name in fraud schemes