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Conference Services Manager Jobs in Springfield, MA

Sila Services

Multi-Site Sales Manager

South Windsor, CT · On-site

$140K - $320K/yr

... in the conference room, and reporting on results at the business level. This role is built for ... Residential Home Services: 5 years (Required) * Sales management: 3-5 years (Required) * Leading ...

Sila Services

Multi-Site Sales Manager

South Windsor, CT

$140K - $320K/yr

... in the conference room, and reporting on results at the business level. This role is built for ... Residential Home Services: 5 years (Required) * Sales management: 3-5 years (Required) * Leading ...

Sila Services

Multi-Site Sales Manager

South Windsor, CT

$140K - $320K/yr

... in the conference room, and reporting on results at the business level. This role is built for ... Residential Home Services: 5 years (Required) * Sales management: 3-5 years (Required) * Leading ...

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Conference Services Manager information

See Springfield, MA salary details

$39.9K

$61.7K

$80.7K

How much do conference services manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for conference services manager in Springfield, MA is $61,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $70,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by conference services managers, and how are they typically addressed?

Conference Services Managers often navigate challenges such as last-minute changes to event schedules, coordinating multiple vendors, and managing client expectations. To address these, strong organizational skills, clear communication, and proactive contingency planning are essential. They work closely with clients, event staff, and service providers to ensure smooth execution, and regularly debrief with teams to improve processes for future events. Flexibility and quick problem-solving are key to succeeding in this dynamic role.

What does a conference services manager do?

As a conference services manager, your primary responsibilities involve planning and supervising conferences in a variety of industries. Your duties include facilitating meetings with event representatives and committees to discuss catering, budgeting, and other services, such as entertainment, that may be needed. You may coordinate conferences or conventions in a venue like a hotel or a university, handle event staffing, and ensure vendors provide satisfactory service. You may also draft or sign contractual agreements, maintain meeting minutes and other communication records, and supervise events to solve any issues that arise.

What does a conference services manager do?

A Conference Services Manager is responsible for coordinating and managing all aspects of events and conferences held at a venue, such as hotels or convention centers. Their duties include working with clients to determine event requirements, organizing logistics, managing budgets, and ensuring all services—from catering to audio-visual needs—are delivered smoothly. They act as the main point of contact between clients and the venue, ensuring that all details are executed as planned and the event runs successfully.

What is the difference between Conference Services Manager vs Event Coordinator?

AspectConference Services ManagerEvent Coordinator
CredentialsRelevant hospitality or event management certifications, experience in venue servicesEvent planning certifications or experience, often less specialized
Work EnvironmentHotels, conference centers, corporate venuesVarious settings including corporate, nonprofit, or private events
Employer & IndustryHotels, conference centers, event venuesEvent planning firms, corporate clients, nonprofits
Primary FocusOverseeing venue services, coordinating logistics for conferencesPlanning and executing individual events

The Conference Services Manager primarily manages venue logistics and ensures smooth conference operations, often working within hotels or conference centers. In contrast, the Event Coordinator focuses on planning and executing specific events, which may include a variety of event types. Both roles require strong organizational skills, but the Conference Services Manager typically has a more specialized focus on venue management and client coordination.

What are the key skills and qualifications needed to thrive as a conference services manager, and why are they important?

To thrive as a Conference Services Manager, you need strong organizational skills, event planning experience, and a relevant degree such as hospitality management or business. Familiarity with event management software, property management systems, and audio-visual equipment is typically required. Exceptional communication, negotiation, and problem-solving abilities help build client relationships and manage on-site challenges. These skills ensure seamless event execution, high client satisfaction, and the ability to adapt to dynamic event environments.
More about Conference Services Manager jobs
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What cities near Springfield, MA are hiring for Conference Services Manager jobs? Cities near Springfield, MA with the most Conference Services Manager job openings:
Conference Services Manager jobs near you
Infographic showing various Conference Services Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,743 per year, or $29.7 per hour.

Executive Meetings Manager - OEM

Dreamscape Hospitality

Glastonbury, CT • On-site

Full-time

Re-posted 21 days ago

Job description

Position Summary
The Executive Meetings Manager is responsible for planning, coordinating, and executing meetings, conferences, group events, and special functions for hotel guests and corporate clients. This role serves as the primary liaison between clients and hotel departments to ensure seamless event execution, exceptional guest service, and achievement of revenue goals.
Essential Duties and Responsibilities
  • Manage all aspects of group meetings, conferences, and events from contract turnover through event completion.
  • Serve as the primary point of contact for clients regarding event details, timelines, room setups, food and beverage arrangements, audiovisual needs, and billing.
  • Conduct pre-convention and pre-event meetings with clients and internal hotel departments.
  • Coordinate with Sales, Catering, Banquets, Front Office, Housekeeping, Engineering, and Food & Beverage teams to ensure successful event execution.
  • Prepare Banquet Event Orders (BEOs), group resumes, and event documentation accurately and timely.
  • Monitor room blocks, pickup reports, and event changes while communicating updates to operational departments.
  • Ensure meeting spaces are properly prepared and inspected prior to events.
  • Respond promptly to client requests, concerns, and last-minute changes with professionalism and urgency.
  • Maintain strong relationships with clients to encourage repeat business and guest satisfaction.
  • Assist with site tours and support the Sales team in securing future business opportunities.
  • Review final billing and ensure accurate invoicing for meetings and events.
  • Maintain knowledge of hotel services, amenities, and local market trends.
  • Ensure compliance with hotel policies, brand standards, and safety procedures.

Qualifications
  • Bachelor's degree in Hospitality Management, Business, or related field preferred.
  • Minimum of 2-3 years of hotel event management, catering, conference services, or hospitality experience preferred.
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent communication, customer service, and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and manage multiple events simultaneously.
  • Proficiency in hotel property management and event management systems preferred.
  • Flexible schedule including evenings, weekends, and holidays as business demands require.

Work Environment
This position operates in a hotel environment with frequent interaction with guests, clients, and hotel associates. The role may require flexible scheduling based on meeting and event activity.
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.
Requirements
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to lift and carry up to 25 pounds occasionally.
  • Ability to move throughout hotel meeting and event spaces frequently.

Core Competencies
  • Guest and client service excellence
  • Event planning and coordination
  • Problem-solving and decision-making
  • Team collaboration
  • Time management and organization
  • Professional communication
  • Revenue and cost awareness

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