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Concierge Director Jobs in Iowa (NOW HIRING)

Whispering Creek Senior Living

Concierge

Sioux City, IA · On-site

$14.50 - $18.75/hr

Answer and direct phone calls, take messages, and respond to inquiries. * Responds to emergency situations and is the point of contact in all emergency situations. * Monitor lobby and common areas to ...

Harmony Dubuque

Activity Director

Dubuque, IA

$18 - $24.50/hr

Employee concierge program. * And more! As an Activity Director you are responsible for our residents' emotional and social wellbeing. Your work will ensure our residents receive the high standard of ...

Harmony Dubuque

Activity Director

Dubuque, IA · On-site

$18 - $24.50/hr

Employee concierge program. * And more! As an Activity Director you are responsible for our residents' emotional and social wellbeing. Your work will ensure our residents receive the high standard of ...

Harmony Dubuque

Activity Director

Dubuque, IA · On-site

$18 - $24.50/hr

Employee concierge program. * And more! As an Activity Director you are responsible for our residents' emotional and social wellbeing. Your work will ensure our residents receive the high standard of ...

Legacy Health Care

Activity Director

Waterloo, IA · On-site

$18.75 - $25.75/hr

Employee concierge program. * And more! As an Activity Director you are responsible for our residents' emotional and social wellbeing. Your work will ensure our residents receive the high standard of ...

Harmony House Care Center

Activity Director

Waterloo, IA

$17.75 - $24.25/hr

Employee concierge program. * And more! As an Activity Director you are responsible for our residents' emotional and social wellbeing. Your work will ensure our residents receive the high standard of ...

Legacy Healthcare

Activity Director

Waterloo, IA · On-site

$17.75 - $24.25/hr

Employee concierge program. * And more! As an Activity Director you are responsible for our residents' emotional and social wellbeing. Your work will ensure our residents receive the high standard of ...

Harmony Dubuque

Director of Admissions

Dubuque, IA · On-site

Employee concierge program. * And more! As a Director of Admissions you are instrumental to ensuring the resident admission process is smooth and effortless. Your work will ensure our residents ...

Legacy Healthcare

Director of Nursing

Allison, IA · On-site

Employee concierge program. * And more! As a Director of Nursing you are the heart of the Clinical Department. Your work will ensure our residents receive the high standard of care they have grown to ...

Harmony Dubuque

Director of Admissions

Dubuque, IA · On-site

Employee concierge program. * And more! As a Director of Admissions you are instrumental to ensuring the resident admission process is smooth and effortless. Your work will ensure our residents ...

Legacy Healthcare

Director of Nursing DON

Hampton, IA · On-site

Employee concierge program. * And more! As a Director of Nursing, you are the heart of the Clinical Department. Your work will ensure our residents receive the high standard of care they have grown ...

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Concierge Director information

See Iowa salary details

$10

$17

$23

How much do concierge director jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for concierge director in Iowa is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.08 per hour, depending on experience, location, and employer.

What is a concierge director?

A Concierge Director is a senior hospitality professional responsible for overseeing the concierge services within a hotel, luxury residence, or resort. They manage a team of concierges, ensuring that guests receive personalized assistance with reservations, transportation, event planning, and local recommendations. The Concierge Director develops service standards, trains staff, and collaborates with other departments to enhance the overall guest experience. Their role requires strong leadership, exceptional communication skills, and in-depth knowledge of the local area. Ultimately, they strive to exceed guest expectations and contribute to the establishment's reputation for outstanding service.

What are the key skills and qualifications needed to thrive as a concierge director?

To thrive as a Concierge Director, you need extensive experience in hospitality management, a deep understanding of guest services, and often a degree in hospitality or a related field. Familiarity with property management systems (PMS), concierge software, and customer relationship management (CRM) tools is typically required. Exceptional interpersonal communication, leadership, and problem-solving abilities help set top performers apart in this role. These skills ensure outstanding guest experiences, efficient team operations, and the ability to resolve issues promptly in luxury hospitality environments.

How does a concierge director typically collaborate with other departments to enhance guest satisfaction?

A Concierge Director works closely with various hotel departments, such as front office, housekeeping, and food and beverage, to ensure seamless guest experiences. They coordinate with these teams to fulfill special requests, resolve guest issues promptly, and provide tailored recommendations. Effective communication and relationship-building skills are essential, as the Concierge Director often acts as a bridge between guests and the wider hotel staff. This collaborative approach helps maintain high service standards and fosters a culture of hospitality throughout the property.

What is the difference between Concierge Director vs Concierge Manager?

AspectConcierge DirectorConcierge Manager
CredentialsExperience in hospitality, customer service, and leadership; certifications like Certified Hotel Concierge (CHC) are commonSimilar credentials, often with hospitality or customer service experience; certifications like CHC may be preferred
Work EnvironmentOversees multiple concierge teams, strategic planning, and high-level guest services in hotels or luxury residencesManages daily operations of concierge staff, directly assisting guests in hotels or resorts
Employer & IndustryLuxury hotels, resorts, high-end residential buildingsHotels, resorts, luxury residential properties

The main difference is that a Concierge Director focuses on strategic leadership and overseeing multiple teams, while a Concierge Manager handles daily guest services and staff management. Both roles require similar credentials and work in comparable environments, but the Director role involves higher-level planning and oversight.

What does a concierge director do?

A concierge director oversees the concierge services in a hospitality or residential setting, managing staff and ensuring guest or resident needs are met efficiently. They coordinate services such as reservations, transportation, and local recommendations, often requiring strong customer service skills and leadership abilities.

What are the most commonly searched types of Concierge jobs in Iowa?

The most popular types of Concierge jobs in Iowa are:

What are popular job titles related to Concierge Director jobs in Iowa?

For Concierge Director jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Concierge Director jobs in Iowa look for?

The top searched job categories for Concierge Director jobs in Iowa are:

What cities in Iowa are hiring for Concierge Director jobs?

Cities in Iowa with the most Concierge Director job openings:

Concierge Director jobs near you
Infographic showing various Concierge Director job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $35,400 per year, or $17 per hour.

Concierge

Whispering Creek Senior Living

Sioux City, IA • On-site

$14.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description


Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.
Perks & Benefits:
  • Birthday & anniversary PTO
  • Tuition Assistance
  • Double pay on holidays
  • PTO accrual on DAY 1
  • Referral Bonus
  • Free meal during shift (Up to $260 savings)
  • Loyalty Incentive
  • Employee Recognition Program
  • Discounts through Verizon and AT&T
  • Pay Advance Program
  • Medical and Prescription Drug Insurance including Dental and Vision
  • Basic Term Life/AD&D
  • 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

Essential Job Responsibilities

  • Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
  • Assist residents and/or families with requests for transportation, reservations, and general information.
  • Answer and direct phone calls, take messages, and respond to inquiries.
  • Responds to emergency situations and is the point of contact in all emergency situations.
  • Monitor lobby and common areas to ensure safety and promote a positive environment.
  • Maintain reservations and schedule for guest suites, clubhouse, and private dining.
  • Receive mail and packages and ensures they are distributed accurately and timely.
  • Updates and maintains resident/family emergency list and contact information as changes occur.
  • Receives requests for maintenance and housekeeping services.
  • Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
  • Help promote community events and activities to residents and guests.
  • Notify supervisor when items need to be ordered, received, and maintain office supply list.
  • Maintain confidentiality of resident and community information.
  • Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
  • Other duties as assigned.

Education, Experience and Other Requirements

  • Experience in customer service, hospitality, or senior living
  • Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

  • Basic computer skills, including phone systems
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain organized in a fast-paced environment
  • Promote teamwork in providing services to residents.

Preferred Qualifications

  • Willingness to learn and help others
  • Enjoyment in working with older adults

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