Job Summary:
Tusker Trail is a company that has been operational since 1977, specializing in endpoint sales and service. They are seeking a Computer Technician responsible for configuring and repairing desktop and laptop computers, ensuring they meet customer specifications and quality standards.
Responsibilities:
โข Install components into desktop/laptop computers per order specifications
โข Install and configure various operating systems based upon requirements
โข Carefully follow imaging/configuration procedures to successfully image computer systems via PXE or other required method
โข Where necessary, enroll computer names/mac addresses into customer database for proper imaging
โข Update BIOS settings
โข Perform proper QC procedures to verify imaging is successful and accurate
โข Troubleshoot computer hardware issues
โข Work closely with sales departments to understand customer expectations with regards to each individual order
โข Respond to all sales department inquiries promptly
โข Communicate missed deadlines promptly to sales teams
โข Complete all necessary paperwork legibly and accurately including serial number records
โข Maintain timely follow up with internal and external customers.
โข Keep Outlook calendar up to date daily with scheduled appointments.
โข Ensure all product is picked per packing list specifications and delivered to the shipping department
โข Actively participate in improving product quality and service to our customers. Make management aware of issues that affect quality and service to improve customer satisfaction.
โข Take a proactive approach to learning by participating in company sponsored training and certification programs as well as personal self-study.
โข Understand and participate in projects such as hardware rollouts
Qualifications:
Required:
โข Configure various desktop/laptop computers
โข Install accessories
โข Load software
โข Follow specific imaging procedures setup for each customer
โข Image large quantities of desktop and laptop computers per specifications
โข Perform computer repairs
โข Install components into desktop/laptop computers per order specifications
โข Install and configure various operating systems based upon requirements
โข Carefully follow imaging/configuration procedures to successfully image computer systems via PXE or other required method
โข Enroll computer names/mac addresses into customer database for proper imaging
โข Update BIOS settings
โข Perform proper QC procedures to verify imaging is successful and accurate
โข Troubleshoot computer hardware issues
โข Work closely with sales departments to understand customer expectations
โข Respond to all sales department inquiries promptly
โข Communicate missed deadlines promptly to sales teams
โข Complete all necessary paperwork legibly and accurately including serial number records
โข Maintain timely follow up with internal and external customers
โข Keep Outlook calendar up to date daily with scheduled appointments
โข Ensure all product is picked per packing list specifications and delivered to the shipping department
โข Actively participate in improving product quality and service to customers
โข Take a proactive approach to learning by participating in company sponsored training and certification programs as well as personal self-study
โข Understand and participate in projects such as hardware rollouts
โข Effectively express oneself in individual or group situations
โข Explain technical 'jargon' in a manner that non-technical people can easily understand
โข High level of organizational skills
โข Handle all situations in a professional manner
โข Achieve task accomplishment and customer satisfaction through attention to detail
โข Initiate new ideas to get the job done
โข Develop alternative courses of action and make decisions based on logical assumptions and factual information
โข Ability to work well with employees and customers
Company:
As a pioneering Adventure Travel company, Tusker has led thousands of adventurers to the summit of Kilimanjaro, and on exciting treks to distant corners of our planet. Founded in 1977, the company is headquartered in South Lake Tahoe, USA, with a team of 11-50 employees. The company is currently Early Stage.