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The Business System Analyst is a critical resource supporting Dallas College's Project Management Office (PMO). This role operates at the intersection of IT and business strategy, acting as an essential bridge between the college's operational needs and its technological capabilities. The Analyst ensures all project requests align with institutional goals, available resources, and strategic initiatives.

Key Responsibilities

This role will manage and track project intake functions and serves as a critical intermediary between the IT department and the various business units.

Project Intake and Prioritization:

• Coordinate and manage the project intake process, including tracking new requests, validating submissions, and following up with requestors to ensure completeness and clarity.

• Conduct initial assessments of proposed projects to determine scope, feasibility, impact, and alignment with Dallas College's strategic objectives.

• Assist in prioritizing and categorizing projects within the portfolio to optimize resource allocation and scheduling.

• Prepare summary reports and recommendations for the PMO and executive leadership review.

IT-Business Liaison and Analysis:

• Liaise between the IT department and the executive branch, acting as an information source and communicator between them.

• Responsible for assessing information technology systems and making suggestions for how they can better meet business needs.

• Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.

• Understand strategic business needs and plans for growth.

• Analyze complex business problems and determine an IT solution.

• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Requirements and Documentation:

• Collaborate with cross-functional teams to document business requirements, workflows, and success criteria for new initiatives.

• Translate conceptual user requirements into clear, detailed functional requirements.

• Document current processes and models to understand inefficiencies or gaps.

• Create implementation requirements and developing IT plans with stakeholders based on organization's technological needs and requirements.

• Enhance the quality of IT products and services.

• Keep up to date on the latest applications of information technology.

Monitoring and Improvement:

• Monitor project status updates and maintain accurate records within project and portfolio management systems.

• Utilize data and draft reports to develop business insight to assist decision-making.

• Provide analytical support for performance metrics, dashboards, and portfolio reporting.

• Support continuous improvement efforts in intake and assessment processes, identifying opportunities to streamline workflows and improve transparency.

• Ensure compliance with Dallas College policies, procedures, and governance standards.

• Perform other related duties as assigned.

Additional Required Duties:

• Dallas College professional development hours per academic year

  • All employees are required to complete a minimum of 19 hours

  • People leaders are required an additional 16 hours of leadership development.

• Perform other duties not listed as assigned

Minimum and Preferred - Education, Experience, and/or Certifications

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Project Management, or a related field, with three (3) years of professional experience in project management, portfolio management, or business analysis. Or

• Associate's degree in Business Administration, Information Systems, Project Management, or a related field, with five (5) years of professional experience in project management, portfolio management, or business analysis.

• Demonstrated ability to manage multiple priorities and follow through on complex tasks.

• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication abilities, including experience preparing executive-level summaries and documentation.

• Proficiency with project management tools (e.g., Microsoft Project, Smartsheet, or similar) and data analysis/reporting tools.

Preferred Qualifications

• PMP (Project Management Professional) certification or equivalent project management credential.

• Experience working in higher education or a similarly complex organization.

*** All applicants are subject to a criminal background check.Some positions may be subject to a fingerprint check. ***

Knowledge, Skills, and Abilities

This role requires a blend of technical acumen, strategic thinking, and strong interpersonal abilities to successfully bridge the gap between business needs and IT solutions.

Foundational Skills

• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication abilities, including experience preparing executive-level summaries and documentation.

• Proficiency with project management tools (e.g., Microsoft Project, Smartsheet, or similar) and data analysis/reporting tools.

• Knowledge of portfolio governance, resource management, and strategic alignment frameworks.

• Familiarity with project intake or demand management systems and related methodologies.

Business Analysis and Stakeholder Engagement

• Experience determining the explicit and implicit needs and requirements of various stakeholders.

• Ability to quickly learn the objectives, structures, operations, and policies of a new business area.

• Experience creating documentation such as business cases or business requirements summaries.

• Strong problem resolution, negotiation, and influencing skills.

• Demonstrated ability to engage both IT staff and business partners to achieve target outcomes.

• Proven interpersonal skills and an ability to influence senior leaders and peers.

• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

Competencies

• Strategic and critical thinking.

• Collaboration and relationship management.

• Accountability and initiative.

• Data-driven decision-making.

• Adaptability and willingness to learn new skills.

• Commitment to equity, inclusion, and institutional mission.

Work Condition Environment / Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.