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Computer Network Support Specialist Jobs (NOW HIRING)

Lumos Fiber

Network Support Specialist

They are seeking a Network Support Specialist I to provide technical support to residential and ... computer, email applications, and Microsoft Office. • Strong problem-solving skills with the ...

C Spire

Network Support Specialist II

Ridgeland, MS · On-site

As a Network Support Specialist I or II, you will be part of a dynamic team that manages and ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

C Spire

Network Support Specialist II

Mobile, AL · On-site

As a Network Support Specialist I or II, you will be part of a dynamic team that manages and ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

C Spire

Network Support Specialist II

Ridgeland, MS · On-site

As a Network Support Specialist I or II, you will be part of a dynamic team that manages and ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

C Spire

Network Support Specialist II

Birmingham, AL · On-site

As a Network Support Specialist I or II, you will be part of a dynamic team that manages and ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

C Spire

Network Support Specialist II

Knoxville, TN · On-site

As a Network Support Specialist I or II, you will be part of a dynamic team that manages and ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

C Spire

Network Support Specialist II

Nashville, TN · On-site

As a Network Support Specialist I or II, you will be part of a dynamic team that manages and ... An Associate's degree in Computer Science or a related field. * CCENT or similar industry ...

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Computer Network Support Specialist information

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How much do computer network support specialist jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for computer network support specialist in the United States is $28.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $34.13 per hour, depending on experience, location, and employer.

What skills do you need to be a computer network specialist?

A computer network support specialist needs strong knowledge of networking protocols, hardware, and software, as well as troubleshooting and problem-solving skills. Familiarity with network security, operating systems, and network management tools is essential, along with relevant certifications like CompTIA Network+ or Cisco CCNA.

What does a network support specialist do?

A network support specialist is responsible for maintaining, troubleshooting, and repairing computer networks within an organization. They configure network hardware and software, monitor network performance, and ensure security protocols are followed, often using tools like network analyzers and firewalls. Strong problem-solving skills and knowledge of networking protocols such as TCP/IP are essential for this role.

What are some common challenges Computer Network Support Specialists face when managing multiple support requests simultaneously?

Computer Network Support Specialists often juggle several support tickets at once, which can be challenging when issues range from minor connectivity problems to critical network outages. Effective prioritization and time management are essential, as urgent incidents must be addressed quickly without neglecting routine maintenance tasks. Clear communication with users and team members helps set expectations and ensures that critical issues are escalated appropriately. Many specialists use ticketing systems and follow established protocols to handle workloads efficiently and maintain high service standards.

What are Computer Network Support Specialists?

Computer Network Support Specialists are IT professionals who help organizations maintain, troubleshoot, and optimize their computer networks. They handle issues related to network connectivity, performance, and security by diagnosing problems and implementing solutions. These specialists may work with both hardware (such as routers and switches) and software, and they often provide technical support to users, ensuring that networks run efficiently and securely. Their work is essential in preventing downtime and maintaining the smooth operation of business communications and data transfer.

What is the difference between Computer Network Support Specialist vs Network Administrator?

AspectComputer Network Support SpecialistNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentHelp desk, troubleshooting, user supportNetwork management, configuration, maintenance
Job FocusSupporting and troubleshooting network issuesDesigning, implementing, and managing networks
Employer & Industry UsageIT support firms, corporate IT departmentsLarge organizations, data centers, enterprise networks

While both roles involve network-related skills, Computer Network Support Specialists primarily focus on troubleshooting, user support, and maintaining existing networks. Network Administrators have a broader scope, including designing, configuring, and managing network infrastructure. The roles often overlap, but Network Administrators typically handle more complex network architecture and planning.

How much do computer support specialists make in the US?

Computer support specialists in the US typically earn a median annual wage of around $55,000, with salaries varying based on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals or those with specialized skills can earn higher salaries. Many support specialists work in IT departments, providing technical assistance and troubleshooting for users and systems.

What is the role of a computer support specialist?

A computer support specialist provides technical assistance to users and organizations by troubleshooting hardware and software issues, installing and configuring systems, and maintaining network connectivity. They often use diagnostic tools and may hold certifications like CompTIA A+ to ensure effective support. Their work environment typically involves helping users in person or remotely to ensure computer systems run smoothly.

What are the key skills and qualifications needed to thrive as a Computer Network Support Specialist, and why are they important?

To thrive as a Computer Network Support Specialist, you need a solid understanding of networking concepts, troubleshooting, and hardware/software configuration, often supported by an associate’s degree or relevant certifications like CompTIA Network+. Familiarity with network management tools, diagnostic utilities, and operating systems such as Windows and Linux is typically required. Strong problem-solving skills, attention to detail, and effective communication help specialists provide clear technical support and collaborate with users or IT teams. These skills ensure reliable network performance, minimize downtime, and maintain secure, efficient business operations.
More about Computer Network Support Specialist jobs
What cities are hiring for Computer Network Support Specialist jobs? Cities with the most Computer Network Support Specialist job openings:
What states have the most Computer Network Support Specialist jobs? States with the most job openings for Computer Network Support Specialist jobs include:
What job categories do people searching Computer Network Support Specialist jobs look for? The top searched job categories for Computer Network Support Specialist jobs are:
Computer Network Support Specialist jobs near you
Infographic showing various Computer Network Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.
Network Support Specialist

Network Support Specialist

Lumos Fiber

Remote

Full-time

Posted 16 days ago

Job description

Job Summary:
Lumos Fiber is a leading fiber internet provider committed to delivering 100% Fiber Optic internet to communities. They are seeking a Network Support Specialist I to provide technical support to residential and small business customers, troubleshoot issues, and manage service performance.
Responsibilities:
• Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers.
• Support both Business and Residential products, delivering effective solutions in a timely manner.
• Accurately document all interactions and updates in the service database throughout each stage of the support process.
• Monitor outages and maintenance events, gathering data and escalating when needed.
• Identify root causes, implement solutions, & escalate unresolved issues as appropriate.
• Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.
• Represent the company professionally by practicing the Articles of Excellence & delivering quality service.
• Work scheduled shifts including nights, weekends, & holidays based on business needs.
• Perform additional tasks as assigned to meet business goals.
Qualifications:
Required:
• 1–3 years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry.
• High school diploma or equivalent required; technical certifications or relevant coursework are a plus.
• Comfortable reading and applying technical documentation, manuals, and procedures.
• Demonstrated proficiency using computer, email applications, and Microsoft Office.
• Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently.
• Ability to thrive in a fast-paced environment and stay focused when managing multiple tasks.
• Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through.
• Strong communicator with the ability to explain technical information clearly and simply.
Company:
Lumos Fiber is a telecommunications company that specializes in internet, wifi, digital TV, and business voice solutions. It is a sub-organization of T-Mobile. Founded in 2011, the company is headquartered in High Point, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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