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Computer Network Support Specialist Jobs in Tennessee

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Computer Network Support Specialist information

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$12

$25

$39

How much do computer network support specialist jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for computer network support specialist in Tennessee is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $30.96 per hour, depending on experience, location, and employer.

What skills do you need to be a computer network specialist?

A computer network support specialist needs strong knowledge of networking protocols, hardware, and software, as well as troubleshooting and problem-solving skills. Familiarity with network security, operating systems, and network management tools is essential, along with relevant certifications like CompTIA Network+ or Cisco CCNA.

What does a network support specialist do?

A network support specialist is responsible for maintaining, troubleshooting, and repairing computer networks within an organization. They configure network hardware and software, monitor network performance, and ensure security protocols are followed, often using tools like network analyzers and firewalls. Strong problem-solving skills and knowledge of networking protocols such as TCP/IP are essential for this role.

What are some common challenges Computer Network Support Specialists face when managing multiple support requests simultaneously?

Computer Network Support Specialists often juggle several support tickets at once, which can be challenging when issues range from minor connectivity problems to critical network outages. Effective prioritization and time management are essential, as urgent incidents must be addressed quickly without neglecting routine maintenance tasks. Clear communication with users and team members helps set expectations and ensures that critical issues are escalated appropriately. Many specialists use ticketing systems and follow established protocols to handle workloads efficiently and maintain high service standards.

What are Computer Network Support Specialists?

Computer Network Support Specialists are IT professionals who help organizations maintain, troubleshoot, and optimize their computer networks. They handle issues related to network connectivity, performance, and security by diagnosing problems and implementing solutions. These specialists may work with both hardware (such as routers and switches) and software, and they often provide technical support to users, ensuring that networks run efficiently and securely. Their work is essential in preventing downtime and maintaining the smooth operation of business communications and data transfer.

What is the difference between Computer Network Support Specialist vs Network Administrator?

AspectComputer Network Support SpecialistNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentHelp desk, troubleshooting, user supportNetwork management, configuration, maintenance
Job FocusSupporting and troubleshooting network issuesDesigning, implementing, and managing networks
Employer & Industry UsageIT support firms, corporate IT departmentsLarge organizations, data centers, enterprise networks

While both roles involve network-related skills, Computer Network Support Specialists primarily focus on troubleshooting, user support, and maintaining existing networks. Network Administrators have a broader scope, including designing, configuring, and managing network infrastructure. The roles often overlap, but Network Administrators typically handle more complex network architecture and planning.

How much do computer support specialists make in the US?

Computer support specialists in the US typically earn a median annual wage of around $55,000, with salaries varying based on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals or those with specialized skills can earn higher salaries. Many support specialists work in IT departments, providing technical assistance and troubleshooting for users and systems.

What is the role of a computer support specialist?

A computer support specialist provides technical assistance to users and organizations by troubleshooting hardware and software issues, installing and configuring systems, and maintaining network connectivity. They often use diagnostic tools and may hold certifications like CompTIA A+ to ensure effective support. Their work environment typically involves helping users in person or remotely to ensure computer systems run smoothly.

What are the key skills and qualifications needed to thrive as a Computer Network Support Specialist, and why are they important?

To thrive as a Computer Network Support Specialist, you need a solid understanding of networking concepts, troubleshooting, and hardware/software configuration, often supported by an associate’s degree or relevant certifications like CompTIA Network+. Familiarity with network management tools, diagnostic utilities, and operating systems such as Windows and Linux is typically required. Strong problem-solving skills, attention to detail, and effective communication help specialists provide clear technical support and collaborate with users or IT teams. These skills ensure reliable network performance, minimize downtime, and maintain secure, efficient business operations.
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What cities in Tennessee are hiring for Computer Network Support Specialist jobs? Cities in Tennessee with the most Computer Network Support Specialist job openings:
Computer Network Support Specialist jobs near you
Infographic showing various Computer Network Support Specialist job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,002 per year, or $26 per hour.
Network Support Specialist

Network Support Specialist

Ritter Communications

Millington, TN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

We are looking for an experienced Network Support Specialist to join our team.

General Summary:

The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter’s Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.

Essential Job Functions: 

  • Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;
  • Interdepartmental coordination of complex order assignment and fulfillment;
  • Responsible for fulfilling orders requiring new assignment, facility changes and completions;
  • Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;
  • Manages directory number portability requests;
  • Troubleshoot and test customer service delivery;
  • Activates voice, video and data services across copper, fiber and Ethernet platforms;
  • Troubleshoots virtualization services;
  • Participates in a team environment; providing valuable input and suggestions;
  • Interacts with Engineering, Field Operations, NOC, and end-customers;
  • Performs all other related duties as assigned.

Knowledge, Skills, and Abilities: 

  • Strong customer service focus;
  • Foundational knowledge and understanding of routers and networks;
  • Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;
  • Demonstrated understanding of the OSI model;
  • Demonstrated understanding of VOIP;
  • Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
  • Skill in commonly used software such as Visio, Excel, Word, and Power Point;
  • Ability to function and work well individually and in a team environment;
  • Skill in oral and written communication;
  • Skill in reading and interpreting technical documents and information;
  • Skill in maintaining a high level of customer focus.

Education and Experience: 

Relevant technical field experience or Bachelor’s Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

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