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Computer Assistant Jobs in Massachusetts (NOW HIRING)

Massgeneralbrigham

Research Assistant

Somerville, MA

$20.16 - $29.01/hr

Computer programing experience, including experience with Linux/UNIX systems, python/bash scripting ... Kota Chin, Research Assistant, Email: kchn11@mgh.harvard.edu Additional Job Details (if applicable)

Salvation Army

Administrative Assistant

Lowell, MA

$20.09 - $32.64/hr

Computer skills * MS Office (Word, Excel, Publisher) * Computer file maintenance * Statistics ... Christmas Castle Breakfast: assist the Corps Officer with coordinating ticket sales & seating ...

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$36.6K

$52.7K

$69.3K

How much do computer assistant jobs pay per year?

As of Jun 1, 2026, the average yearly pay for computer assistant in Massachusetts is $52,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $60,600.00 per year, depending on experience, location, and employer.

What Is a Computer Assistant?

A computer assistant uses their technical and communication skills to help people troubleshoot problems with their computers. Sometimes referred to as technical support or customer support staff, computer assistants know about computers and the software they run. Their primary job duties include listening to customers describe the problems they are having and then walking them through a series of steps to get any issues resolved. Depending on the company you work for, you may also assist employees with their computer setups and help develop training guides. Some computer assistants work in call centers while others communicate exclusively through online chat or email. The minimum educational qualifications for this career include a high school diploma or G.E.D. certificate, although some employers may prefer you to have an associate degree in computer science and previous experience in a similar role.

What are the key skills and qualifications needed to thrive as a Computer Assistant, and why are they important?

To thrive as a Computer Assistant, you need strong knowledge of computer hardware, software applications, troubleshooting techniques, and typically at least an associate degree in a related field. Familiarity with operating systems, office productivity software, basic networking, and help desk ticketing systems is commonly required. Excellent communication, problem-solving abilities, and patience are valuable soft skills for this position. These skills ensure efficient technical support, minimize downtime, and foster a productive work environment.

What are some common challenges faced by Computer Assistants in supporting end-users, and how can they effectively address them?

Computer Assistants often encounter challenges such as troubleshooting diverse hardware and software issues, managing multiple support requests simultaneously, and explaining technical concepts to users with varying levels of computer literacy. To address these challenges effectively, strong organizational and communication skills are essential. Building a knowledge base of common solutions, prioritizing tickets based on urgency, and maintaining patience and empathy with users can greatly enhance the support experience and lead to improved outcomes.

What are Computer Assistants?

Computer Assistants are professionals who provide technical support and assistance to users in using computer systems, software, and hardware. They may help with troubleshooting issues, installing and configuring programs, maintaining equipment, and ensuring that technology runs smoothly in an organization. Their role can also include answering user queries, training staff on software applications, and performing routine system maintenance. Computer Assistants are essential in keeping workplaces efficient and resolving technical problems quickly.

What is the difference between Computer Assistant vs Data Entry Clerk?

AspectComputer AssistantData Entry Clerk
Required CredentialsHigh school diploma; some roles may require basic IT certificationsHigh school diploma; familiarity with data management software
Work EnvironmentOffices, schools, or organizations supporting IT tasksOffices, data centers, or administrative settings
Employer & Industry UsageEducational institutions, small businesses, tech supportCorporate, healthcare, government, and administrative sectors
Common Search & ComparisonOften compared for entry-level IT support rolesCompared for administrative data handling tasks

Computer Assistants and Data Entry Clerks often share similar work environments and entry-level credentials. However, Computer Assistants typically support IT functions and troubleshooting, while Data Entry Clerks focus on inputting and managing data. Both roles are essential in administrative and organizational settings, but they serve different primary functions within organizations.

More about Computer Assistant jobs
What are the most commonly searched types of Computer jobs in Massachusetts? The most popular types of Computer jobs in Massachusetts are:
What are popular job titles related to Computer Assistant jobs in Massachusetts? For Computer Assistant jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Computer Assistant jobs in Massachusetts look for? The top searched job categories for Computer Assistant jobs in Massachusetts are:
What cities in Massachusetts are hiring for Computer Assistant jobs? Cities in Massachusetts with the most Computer Assistant job openings:
Computer Assistant jobs near you
Infographic showing various Computer Assistant job openings in Massachusetts as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $52,747 per year, or $25.4 per hour.
Human Computer Interaction Engineer

Human Computer Interaction Engineer

MORSE Corp

Cambridge, MA

Other

Posted 21 days ago

Job description

MORSE is seeking a Human Computer Interaction Engineer to conduct user research, design, prototype, and evaluate systems under development. As a Human Computer Interaction Engineer, you will assist in design efforts for novel, cutting edge mobile, web, and software applications in artificial intelligence, machine learning, test & evaluation, and aerospace. You may also do front end software development, Many of the systems we develop are the first of their kind and are highly specialized for the military personnel who use them. We strongly believe that user-centered design is the only methodology to properly develop these systems.
This role will require superior communication and presentation skills. This person will be expected to conduct user research exercises to gain domain knowledge/insights and evaluate prototypes. This person must also be able to convey ideas/concepts to the rest of the development team and to stakeholders. This role requires a design background in some shape or form: either formal training or experience designing applications. Also, the ability to convey ideas visually through sketches, prototypes, or adobe tools is a necessity. Finally, this position requires candidates to have software development skills. Being able to implement designs (in code) is highly desired for this position.


RESPONSIBILITIES:

  • Collaborate with cross-functional teams to define and design user experiences for Mobile, Desktop, and Web applications

  • Design and development of software applications and software implementation of user interaction/experience designs

  • Conduct user research exercises to gain domain knowledge/insights and evaluate prototypes

  • Design, prototype, and evaluate novel data visualizations


REQUIREMENTS:

  • US Citizenship required and ability to obtain a US Security Clearance.

  • BS  degree in Information Design, Human Computer Interaction, Computer Science, Data Science, Engineering, or related subject

  • An Interest in User Interface (UI) Design, User Experience (UX Design), Human-Machine Teaming, Human-AI Teaming, Human Computer Interaction, and/or Human Factors

  • Experience conducting user research and understanding of various methods to perform such studies

  •  Experience with Python, JavaScript, and React 

  • Experience designing and prototyping software applications

  • Visual design experience

  • Exemplary communication skills (move higher) presenting to internal teams

  • Self-starter and driven

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